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April 2024 by Carl Logan
I hate these apartments. They are the absolute worst. The office staff is horrible. They will tow your car for anything! They only have a few assigned visitor parking so you can barely have any visitors or they will get towed for parking in a regular spot when they are no visitor parking available. There are constant break ins. Every day someone car is left sitting on bricks and the office staff does nothing to help. They cannot at least hire a security guard to monitor the property but they wont. They close the pool whenever they feel like it without any explanation. I rarely leave a review but I want to save the next person the agony of living here. Besides the aesthetics, this place is worthless. If I could leave 0 stars I would!!!!!!!!!!!!!!!!!!!!!
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March 2024 by Caffiene Addict
This is my first apartment and I moved in late December.Pros: you are by the highways. I appreciate this because of my work. When signing up, the staff is pretty helpful. I do like my space. Maintenance requests get taken care of in a timely manner. Price point is decent (for myself at least).Cons: By my building, I have already seen two cars with their tires gone. I was told all these fancy things about safety, and that robbery from the past year is due to different management. Ok, sure, I wasn't here a year ago, but it definitely still happens. Definitely get what YOU need to protect yourself. I highly recommend getting a Ring camera. I have to deal with maintenance issues at least once a month. It's annoying. They clean the apartment when you first move in, but definitely do a little inspecting and you'll probably have to clean yourself.
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March 2024 by Derek Segari
The water is shut off all day for “repairs” constantly (occasionally without advance notice), pool areas are randomly closed throughout the summer, lack of resident parking to name a few
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February 2024 by D C
The apartments are spacious. The gym is 24 hours. But the valet trash service only allows a very small trashcan or one bag worth of trash to be valet daily. You are forced to pay for services that you don’t even use (delivery service)the JGym equipment such as all of the ellipticals and bicycle have not worked for over six months, the appliances are old and dated and if they don’t work properly maintenance refuses to replace them I have had a dryer that I have to dry each load of clothes twice. That is costing with electricity, I had maintenance come out a total of three times for them to tell me I need to just clean the lint trap or change the dryer settings. Neither have worked. I was told that they would replace it, but when it came down to it. It was never replaced. I was shown a different apartments than the one that I actually moved into. The apartment was not cleaned properly. It was still trash in the kitchen and sticky, stains all over the counters. The refrigerator smelled funny. I had to clean everything all over myself. The carpet smelled is the pits live there. Although I have none multiple window blinds were broken a lot of maintenance repairs had to be put in with me just moving in The door I could see the light from the inside of my apartment from the outside that had to be filled up and this is just on my first moving in residence are allowed to have pets, but a lot of them do not walk their pits on leashes, they allow their pits to run up on you and your children. No place is perfect but a lot of these issues could easily be resolved, but aren’t being done and that’s the issue.Oh and The office staff are kind and respectful when you speak with them.
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December 2023 by Jas M.
I absolutely love my apartment. The area is very quiet and location is perfect especially if you love eating out. Jessica was an amazing help when it came to moving in and the minor issues I had. The only thing I can say that I dislike is the parking. It’s the holiday season and these days it’s hard to host anything due to no parking for visitors. After 6pm it’s extremely hard to find visitor parking and when you don’t you basically have to turn your guest away. I’ve noticed that visitors parking is very limited and only in certain buildings so I will see a lot of people that don’t live in my building parking in the spots and walking through the building to the opposite side. I think it would be an amazing idea to allow residents to pay for a reserved parking spot since garages are very limited and allow us to have that spot for residence and/or for their guest or add guest parking in each building other than that everything has been so far so good! ?
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December 2023 by Caribe Renault
I’ve been living here for 2 years and after reading all the reviews, I wanted to add my experience. I have had a wonderful time while living here this past year. The new management has made a world of difference. Maintenance is fast. The gates are never wide open anymore like with old management and if they are, they are fixed faster than before. Office staff always responds to my emails and answers my phone calls if I have questions. The new management also replaced the lights in all buildings. Crime has definitely gone down since they have implemented new parking and towing rules. And for towing, you’re only towed if you don’t follow the rules. They also put in new and much needed speed bumps. All in all it’s been great.
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November 2023 by Jatonie Watson
I’m excited to call Falls at Eagle Creek my new home! Isabella was very helpful, kind and patient during the application process. She’s very informative and made sure that she answered all questions every step of the way. I’m only giving four-stars due to the cleanliness of the unit. The residents seem nice. I enjoy getting to meet their pups. Overall it’s a great property.
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November 2023 by Melvin Johnson
Overall nice property. The management team works hand in hand with you to prevent and or resolve any issues. The units are well insulated and you do not hear any of your neighbors. The overall square footage is excellent compared to other apartment communities. You definitely receive value for your dollar!
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November 2023 by KEISHIA Fox
I toured the premium apartments which were phenomenal. For future residents make sure you request a “Premium”apartment and not the original floor plans. The “original” or “classic” floor plan models have old appliances. This can be very deceiving when there are not any models available to tour other than the premium.
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September 2023 by Shalest Parrish
With this being our first apartment, everyone has been very helpful through this entire experience! All questions were answered within a quick time span and once we got ourselves settled, the maintenance crew has been there to help adjust/fix anything that was needed in a quick manner! Haven’t had a bad moment yet and we thank the team for all your help!
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September 2023 by Jhon'Nari Cole
Unfortunately I can’t speak on the actual apartment complex but I can say that I had a great experience with the staff. During my tour Isabella Toro was nothing short of amazing & insightful. She was knowledgeable and ensured that I understood all of my options. She was most patient & kind to me throughout this entire process. Definitely one of the best leasing agents I’ve ever met.
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August 2023 by Lyndon Allen
I just moved in here with my girlfriend, and so far it's amazing.The staff are very helpful, front desk Jessica, and Isabella were very knowledgeable of how everything works and were able to answer all my questions.The apartment itself, is beautiful and is a one bedroom on the 2nd floor and I still have yet to hear my neighbors through the wall, so that's definitely a plus.No problems upon move in and just had a tiny thing here or there (bc I got a unit with new appliances I had to turn the water on for the dishwasher connection) the maintenance staff is fast, friendly, and efficient.I won't lie though this place had me from the pool table in the lobby , to the gorgeous poolside outside, awesome amenities (including 24/7 fitness center)
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August 2023 by Archie Hager
My wife and I have been very pleased with the staff here at Falls at Eagle Creek. They have been a tremendous help with our moving process, which has helped make the process stress free. A special thanks to Isabella for being so professional and kind towards us. She and the rest of the staff have answered every question of ours and have been very diligent at following up with us through each step of the process. We are very pleased and are looking forward to being a part of this community!
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August 2023 by Heidi Johnson
I have been a resident at The Falls at Eagle Creek for one year. I've seen this complex go from the old company to the new company, Berkshire.This company has gone above and beyond to improve this complex. Within months of them taking over, they have made so many positive changes. Parking has gotten better, the property is better maintained, and you can see the care this company has for the complex.The girls who work in the leasing office are wonderful. They made me and my chihuahua (Pippi) feel at home. We walk to the office almost every day, and the girls greet us with the same kind attitude every time. These girls really care about their residents and take pride in their jobs.Living here was a privilege. Thank you, Berkshire, for providing me with an exceptional living experience. You will be missed. And Pippi will miss it, too.
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June 2023 by Angela Ruiz
Not enough parking! I've lived here for over 2 years never paid late, since the management change they took away resident parking to have more visitors parking. If residents park in the visitors parking spaces residents will be towed. How does that make sense? If there wasn't any visitor parking there still isn't enough parking spaces for us and they took more away from us. When I called about parking Samantha talked over me never let me speak and basically said it is what it is and you will be towed. Seems like she never got customer service training, she needs to realize that she has a check biweekly because of all the paying residents on property and if she continues with her attitude the good tenants will move out because of her attitude.
