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November 2023 by Joseph Ealy
This location is a fraud and I have outstanding charges on my bank card. I received no help from the young black lady with the braids. Make sure to check your bank card before leaving this location.
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November 2023 by Barbara Hurman
I went to have a document faxed on 11/07/2023. A worker helped me with it. The fax line was busy and after 3 times the fedex worker said the fax was busy and that I needed to try again later. My credit card had been charged at this time. I then asked the fedex worker that I needed a refund. She then told me that my CC would be refunded in 24 hrs. I said ok. I left and after cking bank acct I saw a charge for $75. I immediately returned to the fedex store and talked to the fedex worker about the outrageous charge of $75 for an 12 page fax. She said to me this is the new faxing charge and since my charge for a 12 page fax was $26.54 then any price over $25 and mine was then it escalates to pricing fee of $75 for a 12 page fax.I asked her for a refund ticket that would show my refund. She said she could not give me one that the refund would show up on my bankacct in 24 hrs, well it has been since 11/07/2023 @ about 11am and it is now 11/09/2023 @8am and I still don't have a refund of $75 in my bank acct and it is now more than 24 hrs. I live 13 miles from this location and I am very disturbed that the refund is not showing in my bank acct. I feel that I should have been given a refund receipt to show the original charge. I will be reporting this to the corporate office to get my refund back. And the fedex worker was very inconsiderate and did not care at all. Management needs an upgrade here and a new policy about refunds and refund receipts need to implemented.
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November 2023 by Ronald Smith
Dolores! OMG yes she’s the best. She came in to help a lobby full of customers fresh off her break. She was professional, polite and able to multitask. She made the edits look extremely professional. I’m impressed and will come here again just for her!
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November 2023 by Quality Ent Inc.
Denorah is Rude, Condescending, and downright non-helpful. I was there to spend alot of money with a business account, and luckily didn't have to deal with her directly.While I was there about 7 other customers came in and she was rude to every last one of them. Their ages ranged from 20s-80s, and Denorah didn't have respect for any of them. The moment a customer walks in and has a question, she already has an attitude towards that person. A little elderly lady came in and obviously needed some help with the computer, and Denorah just starts barking orders while refusing to move from around the counter. She was even rude to a women with 3 small kids with a couple questions.Some would have questions and it seems like she would just lie to get rid of them. This seems to be the case with a couple of my items. I am a regular shipper so I know whats accepted and whats not..I purposely saved my last item because it was going to be heavy, an item FedEx had just shipped it me. Denorah overheard my conversation with the other employee and interrupted saying, "oh that's going to be too heavy, you need to take that to a different location". Before even seeing the case. I ignored her and continued doing business with the other employee.We weighed the case and it was just fine. That case went along its way just fine. Had I listened to her lie, I would have wasted time and gas going to a different location for nothing.This employee and maybe others need sensitivity training, and learn to have patience and compassion for customers.
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September 2023 by Tara Bradley
Amber provided exceptional customer service. She was very professional and friendly as she assisted me with shipping a package. Keep up the great work, Amber!!?
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September 2023 by E-EYE'S Music Inc
Horrible customer service at this location… I went in to print some posters at 6pm! The girl that worked there (She’s skinny, and at this moment she wears a green and black wig) anyways, she was highly rude and she was saying a lot of rude things up under her breath… She wanted to leave at 7pm but due to my posters being a large size, it took them some time to get printed.. she kept complaining, and complaining the whole time! I spent 200 dollars on them posters and customer service was terrible. I should’ve went to a local independent print shop instead. I’ll be going to a local print shop for now and avoiding FedEx Office in Humble.
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August 2023 by Hawaii Macc
Dolores did not help me as I kept asking her to help me and was being patient as she was helping others . She kept skipping me and didn’t even bother to make sure I was taken care of . I’m highly upset
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July 2023 by Potato S.
I'm not a fan of the phone number just being an automation that just tells you to go online . The whole point of me calling is to get the answer through the phone
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July 2023 by david valdez
Alicia at this location is an angel. Diligently, and kindly helped me get my documents printed. I loved this place. Highly recommended.
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May 2023 by Kawanna Wheeler
Absolutely the worst fedex ive been to ? we were SO CONFUSED on printing ONE PAPER to board a flight and NONE OF THE LADIES EVEN THE MANAGER WITH THE SHORT HAIR CUT wouldnt assist. We keep having to go back up there and ask questions because NO ONE would just come and assist!
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May 2023 by mariel mejia
Horrible service. I sent an order though Canvas a couple days ago and even when I showed them the confirmation number and the email telling me that is ready. They said that is not in their system and the only solution is overpaying their price if I still want the order. The employees don’t care at all. Hopefully they loose the contract with Canva.
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April 2023 by Glenn Barnes
Excellent customer service. I have used their printer services multiple times and the ladies are extremely helpful.
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April 2023 by Stacy Palmer
I love this place they are absolutely beautiful personal and friendly as if you are apart of family I love Aliecia, Amber and the others as well great place ?❤️?? ?
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March 2023 by Mero León
I was charged 2.50 just to show me how to print. Never again
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January 2023 by Turd Ferguson
Great service today, Amber was very professional and courteous!
