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July 2024 by Glimmer Blazeflower
On July 27, I made the unfortunate decision to visit Firestone on 1st Street in Humble. I arrived around 1:20 PM for a simple oil change and brake check, and was told it would take two hours. I left my car, expecting the job to be done promptly. How wrong I was.
By 4:20 PM, I hadn't heard anything, so I called to check on my car. After being left on hold for a staggering 25 minutes, I was finally told that nothing had been done. The oil change and brake check hadn't even started! They claimed they'd get someone on it immediately—a "guy standing around" was apparently their best option.
At 5:46 PM, I received a call saying I did need brake service, but assured me they could finish before their 7:00 PM closing time. I arrived a little before 7:00, prepared to pay, only to find my brakes still incomplete. I watched as various employees aimlessly wandered around, occasionally helping the lone mechanic on my car. This guy clearly had no idea what he was doing; he even hand-tightened one lug nut before using an impact wrench, a basic mistake that could've caused serious damage.
Then, they lost a lug nut. When I confronted the assistant manager about the 2.5-hour delay and the missing part, he offered no apology—just excuses. They were short-handed, had long work weeks, and blamed "anyone" who might have misplaced the nut. Not a single "I'm sorry" was heard. He tried to reassure me by saying the mechanic was new but "very methodical." Methodical at being incompetent, perhaps.
As if that wasn't enough, when I finally got my car back at 8:20, it was filthy—grease prints all over the steering wheel cover. The real kicker? The brakes were barely functioning. The pedal sank to the floor, barely stopping the car. When I brought it back, the mechanic casually suggested I "pump the brakes a couple of times." The assistant manager had to pump them himself to get any response. And still, the brakes failed. Bleeding the breaks is a basic step in servicing brakes and my mechanic apparently had no clue.
The worst part? When I, the car's owner and the person paying for this mess, asked questions, the assistant manager had the gall to ignore me and address my friend that had provided me the ride and was waiting around to see if my care was going to be capable of making it home - just because he's assumed he was my husband and that he should talk to the man. When I told him to stop and talk to me, I had asked the question, it was my car and that I was paying for the repairs, the assistant manager actually said “He is the husband that is why I am explaining it to him”. It didn't matter that I have a background in mechanics and have managed a parts house; he just assumed the man should be spoken to, completely disregarding me the actual customer paying for this ordeal.
To recap: the service was abysmally slow, the customer service atrocious, and the mechanic dangerously incompetent. They were more concerned with closing up and going home than my safety and doing the job right. The assistant manager was not only disrespectful but blatantly sexist. If I hadn't insisted on a test drive, their negligence could've caused a serious accident. Firestone on 1st Street is a disgrace, and I will never set foot there again.
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July 2024 by Shaunn A
If you want you car destroyed this is the place to take it. I don't know why this location is still in buisness. All the bad reviews are true....the 5 star review are their own perpetrading and pretending to be real customers......PEOPLE BELIEVE ME...... DONT TRUST THESE FOLKS WITH YOUR VEHICLE. If you bring it to them your on your own. They are not BBB accredited so you will have to fight the battle all alone. Corporate will not help you either. Bypass all the foolishness
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July 2024 by DENISE GOMEZ
Appointment at 10Am for an Allignment and service check and here for over 4hrs. What the hell is the problem? Why in the hell do they tell us to come so early I'd not ready to be worked on. Dang it doesn't take a genius to manage work time on vehicles.
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July 2024 by Asia Jones
i take both of my company vehicles to this location & the service never waivers. the line at most times reflects how impeccable their service is.
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July 2024 by Ricardo Rodriguez
There is not a 1/2 star here to post, my first time in over 40 years that I've been to a Firestone, if there was one that's what i would give this place. On Sunday July 7th I had planned to leave the Houston area no later than 4:00 pm and wanted to get a wheel alignment so i called around 9:30 am to schedule an appointment and was given one for 11:30 am, upon arrival at 11:00 i went to the front counter to let them know i was there, the young man found me and verified my appointment but then told me that it was going to be a great while cause they had 3 cars in front of me and that i was looking at several hours waiting time, it did bother me but did not argue with him , i just said ok znd walked away. What i would like to know why they gave me that appointment if they where so occupied or maybe they let some in to the bay before me knowing that i had a scheduled appointment, really don't know what happened but thats the last time for me there, not sore at other firestones just that certain one.....could have saved me some time and gas if they would have said no nothing available for today
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July 2024 by jose antonio gonzalez martinez
Bad service, they couldn't check the air in the tires, I went to balance and rotate the tires, they only changed the tires and didn't balance them. Bad service, I had to tell them to balance them and it was only the front tires. since I put these tires on Firestone and it has been a pain. I do not recommend it.
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July 2024 by Kevin Johnson
Fast, Friendly and reasonably priced service. Not only were my services explained to me but they were SHOWN also.
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July 2024 by Jesus Hernandez
Very disappointed, dropped off my car early in the morning for alignment, 5 hours later it hasn’t been touched, save your time and money and go somewhere else, I bought the lifetime alignment, and it turned out to be a very expensive waist of money
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July 2024 by Nidia Regalado
Terrible place!
Dropped off my husband work van for alignment, they stated we had 3 vehicles in front of us at 9am. We came back at 12 to see if it was done, they stated they had 1 more vehicle in front of us. It’s been 2+ hours of waiting and our vehicle still hasn’t been serviced. This is ridiculous! I’m here watching them and we have these guys fooling around vaping and what not, this explains why they take so long! Don’t waste your time, they need new management and employees who take their job serious!
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July 2024 by NoManchesNoe
Took them an an hour and a half to patch my tire that was already off, despite being there first thing opening time. Went in > told them I needed to patch my removed tire > tried to sell me new tires > told them I just wanted my tire patched (had screw) > hour and half later it was patched.
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July 2024 by SHAWNTAUR
I went in for a warranty work engine swap and one month later when I got my car back the check engine light was on ... I am a mechanic myself and I have a code reader and I pulled the code and the code was for a bad mass air flow sensor and those people told me that I needed my intake manifold gaskets replaced and it would be almost $800.... I'll never go back again because all I did was replace my mass air flow sensor and now my car is fine... So they were really going to charge me almost $800 and not even fix my problem that's not what I call a professional if you ask me...
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July 2024 by Rafael
The staff was extremely nice. The mechanic that did my alignment was very thorough in explaining to me the procedure.
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July 2024 by Kev. John
Fast, friendly and reasonably priced sevice. Nor only were my services explained to me but they were SHOWN also.
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July 2024 by Maudie Reed
TJ was awesome the manger Candance was super friendly and nice they got me in and out
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May 2024 by Eddie Escobedo
Service was quick, but the first guy that attended me seemed to lack a little knowledge.
