-
November 2023 by Theresa Bailey
Joy Walker assisted me in bringing this beauty to life..a spa inspired bathroom with a touch of elegance. Joy and the staff at Floor and decor made this a fun project to have done with incredible results. I’ve included pictures of the completed project.. Joy assisted from start to finish and Floor and Decor in Humble made getting product a simple process by coordinating with my contractor to get the items I purchased. Will definitely go there for my next project…and find Joy!!
-
November 2023 by Oscar Arechar
Called 45 minutes before arrival to pick up material for an order that was already paid for the day before($8k order of flooring ). When I arrived the lady at will call said is going to take another 30 minutes. It took them 3 hrs to get the order ready
-
November 2023 by Theresa B.
Joy Walker was amazing to work with assisting from start to finish. She looked at my inspiration photo and made suggestions that are spot on. She encouraged me in areas I was uncertain and in two days they were demo-ing my bathroom bringing this vision to life. I love our new space!!! Thank you Joy!!
-
November 2023 by Kathryn C. Conn
This was the most stressful thing my husband and I had ever been through. We went to bed early, and a clean water pipe broke in the night. We woke to two and 1/2 inches of water all over our house except the master bedroom. Water was water falling out the front and backdoors. When I met Joy Walker I was crying. She was kind and thoughtful and I was so blessed to have her helping me. I feel like she was picked by God to be in our life. She calmed me down and showed me alternatives. We previously had engineered hardwoods, when we shopped I wanted marble. It was very expensive but when it got here it was many different colors. The colors went from dark beige or brown to a white. I hated it. She got involved and got the supervisor installing and had him come and look. He agreed with me. So we sent the marble back. She helped me decide on the floor I have and I LOVE IT!!! It is gorgeous!!! Here are pictures of my house. We are still moving things back in. I will never forget her. She will be our friend for life. And I have told everyone I know and all my neighbors about Floor Decor!!!
-
November 2023 by Theresa Bailey [CAM]
Joy helped me create the most luxurious bathroom. My contractor was able to begin my project within four days of the quote. I scheduled a one hour consultation at floor and decor, and was fortunate to get Joy as my designer. After showing a few inspiration pictures and pics of my bathroom, she began to pull samples that reflected the design I had in my mind. Joy took the time to discuss different elements to keep in mind such as grout color etc. Joy also recommended a beautiful large tile that had me a little hesitant. She showed me other options but after working with her and watching my vision come to life thru her pulling of materials, I decided just to trust her. She clearly knew what she was doing.After my selections were made, she helped me select the right color grout (something I would not have known mattered so much and likely would have let my contractor do. These differences elevated my design to new levels. Everything matches perfectly with seamless transitions. She went out of her way to ensure my order was placed correctly and delivered on time based on my contractors timeline. The floor is one of my favorite choices and makes this bathroom. I have never remodeled a room in this way..replacing floors, tile, redesigning shower/tub, paint, new cabinets and fixtures. Joy took the fear out of this project and has been a support each step of the way. Her eye for design is on point..I feel so fortunate to have found her! Floor and decor contacted my regularly to ensure I was happy with the process and to offer customer service. This is a big box type store but with a boutique feel for service. I couldn’t be happier and will be using this store, and hopefully Joy if I’m lucky enough, to remodel my kitchen next. THANK YOU JOY!! Work still in progress..but photos show the beauty!!
-
November 2023 by Jorge Pinto
The Pro Desk truly rocks! I can't express enough gratitude to Fanny, the incredible manager at the Pro Desk, alongside Julia, Michelle, and Crystal, whose exceptional dedication and leadership reflects in their amazing team. From the moment I walk in, I am greeted with warmth and professionalism by this outstanding group. They go above and beyond to ensure that I have a seamless and efficient experience. Their knowledge and expertise are unmatched, and they always provide me with the best solutions for my business needs. Purchasing tile materials has never been so much fun! Thank you Fanny for always ensuring your team takes care of me, and Julia, Michelle, and Crystal, for setting the bar high and fostering such a fantastic team!
-
October 2023 by Shelia W.
PRISCILLA is a joke. I had everything picked out that I needed with the quantities. All I needed was the trim. While I was looking at the trim manager stop by. I told him I was going to be placing a large order. He said, let me have our design specialist PRISCILLA help you. All she did was walk over to the register and wanted to ring up my order. When they didn't have enough trim of the one I picked out, she did nothing to help find a trim that fit my tile. I went and got the tile and told her to find me a trim that fits it. I had to make her help me. FLOOR AND DECOR don't call a cashier a Design Specialist. Evidently she didn't add the pick up name to my order either because now they can't find it.
-
September 2023 by Joanna Lara
Worst experience ever!! This location lacks customer service and seems to be not organized at all. After waiting in line at the register to place an order their associate told us the material we were looking for was discontinued and that they had not taken it down from the display, I proceeded to ask which ones are in stock and available “he said “he wast from that department that he didn’t know”. His response made me feel like he wasn’t interested in assisting me at all. It felt as if they were rushing me out of the store and not interested my business. It sucks that this experience has forced us to look for a different location when this is closest to us. (humble) will not return. They lost a customer.
-
September 2023 by Jeff Snider
Obtained in-home quotes from several of their recommended installers and decided on one. Then we went to the store to pick out the flooring (type & color). We were told by store personnel that we needed to set-up an appointment and come back later. So much for an easy process. I guess they really did not want our business.
-
September 2023 by Candi R.
I went in to purchase backsplash and had the most helpful salesman, Matthew. These days people never want to work and he went above and beyond. He took his time with us and even brought all our supplies to the car. This company hired a gem for sure.
-
September 2023 by Jeffrey S.
Obtained in-home quotes from several of their recommended installers and decided on one. Then we went to the store to pick out the flooring (type & color). We were told by store personnel that we needed to set-up an appointment and come back later. So much for an easy process. I guess they really did not want our business.
-
September 2023 by jazmin gatica
I went in on Sunday with my husband and francisco and eduardo answered all of our questions and helped us load the materials we needed for our new flooring. Very nice service ?
-
August 2023 by Tim N.
In this day and age people are quick to criticize and slow to praise. We has just completed a complete floor change and had extra product we wanted to return. We paid for the product on line so there was an issue with the return. But Fanny Diaz stepped in and the problem disappeared!!! Her customer service skills are fantastic. She is a definite asset to Floor and Decor. She makes the difference. Please Thank her for going the extra mile!!!
-
July 2023 by Dennis Clark
Great place for floor decor. You can walk around and peace together what you like and the people are friendly
-
July 2023 by Marion
Floor & Decor's pro desk in Humble is always there to help with products and specs, samples and more. I am grateful to Crystal and manager for their excellent service. I highly recommend the Humble store!