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July 2023 by Janice C.
Run, run, run away from doing any flooring purchase from HD. First, the "in stock" flooring we chose had to be ordered and that took a month. Installation team is a joke - Cooper Flooring. Home Depot reps told us that we only have to move things from tops of furniture, that install team would move and work around furniture. Now our house is a wreck, beds are dismantled, and they are giving our friend who is helping us out a really hard time about the work we didn't do for them. When I try calling the store, they keep putting me on hold. When I try to call Cooper Flooring, a recording says they're busy and I should call back later. No option to leave a message.
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July 2023 by Porky C.
WORST Home Depot location EVER. USED BROKEN FAULTY tools they sell. No help AT ALL. Sucky manager. Don't bother coming here you're going to have to drive out to other locations for better quality and service.
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June 2023 by Sue L.
Window installation - Home Depot First the salesman was very nice, but not one step of the project went smoothly. The windows took 7 weeks to arrive but to be fair, I was warned about that possibility. Then they had a "computer glitch" and my card wasn't charge. So I had a contract showing "paid in full" but they said they had problems and the charge didn't go thru, I check my cards and didn't see a charge. The salesman, got on the phone with me and their main office and I tried to give them my credit card number over the phone, nope. She said it was a computer problem, she would check with I.T. and get back to me. The salesman calls and says the windows are now in but meanwhile they have never called me back. The office is again contacted and they say they can't take credit card numbers by phone. The next day, I drive into Humble to give them my credit card number at their store and they say they can't take it. It has to be done thru their installers not thru the store. The sales guy then says they will send me a link and I can pay online. I get a link with an invoice for twice the price stated on the contract. I contact the sales guy, and he says he will get them to resend the link with the correct amount. It comes, but with nothing identifying what these thousands of dollars are purchasing. And on it goes until installation time. They set up a time. They send me an email confirming the time ... they did everything but show up at that time or even show up period. I call the number in the confirmation email you are asked to call if there is a problem. I am told this number is their St. Petersburg Florida store ... I should contact someone locally! I text the salesman ... again, and I guess he contacts someone as they call me at 9 A.M. to say, sorry, no installers are available this late today can they just reschedule for tomorrow? The worst part is they require you to pay 100% up front, which I see why now ... but if they install my windows backwards and upside down I am not going to have much recourse since they are already paid for in full. I thought the ordeal was over, nope... so far, fo a week after paying and getting the windows installed, I get daily reminders notices by text and emails saying I still owe double the amount on the contract. The sales guy and their office agree it is a mistake and that I am paid in full, yet the daily notices keep coming. Soooo, that was a rather long way of saying the process has been most frustrating... and I am dreading the first big rain. My expectations are low!
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February 2023 by Jeff K.
Just finished buying a washer/dryer and can't say enough about Jonathan Billingsley. We had been in when we were shopping around and of all the places we went Jonathan was absolutely the most knowledgeable. He explained the differences of the brands and their line of products, answered all our questions. He gave us spec sheets and total cost for the two different brands we were considering. We took the info home made a decision went in and were done in 15 minutes. We bought at Home Depot because of the terrific job Jonathan did.
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October 2022 by Mildret G.
Home Depot has gone down hill After the pandemic They sure want your to get their credit cards and the pro credit cards but when you go and get materials ni one is there to help you and everyone is busy doing nothing everything we buy cedars wood for a fence it take 2 hours or more Even if you order ahead
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October 2022 by Rubye H.
pete was great! knows a lot about his area (lumber) and was very helpful. Had some check out issues and he fixed the price for us. Loved his customer service
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June 2022 by billy w t.
I have been here three times to get planters. The outside is blocked by crates of riding lawn mowers. Staff is almost non existent and really not helpful. Management issues I assume. Staff told me to just go to Lowe's. So that is what I did.
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April 2022 by Eric B.
I rented an electric yard implement and did half the work I needed to do before the battery ran down. So after 20 minutes I took them back and the cashier said they might give me a discount next time I rent something there. He told me they normally give a battery charger but sometimes they don't.
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January 2022 by Yasmin McCaskill
I ENJOYED VISITING THE HOME FDEPOT GARDEN CENTER. IT WAS VERY WELL STOCKED WITH A VARIETY OF PLANTS AND OTHER GARDEN SUPPLIES.
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January 2022 by Richard Smith
Andy was very helpful for my father with a cane. He's gets 5 ⭐⭐⭐⭐⭐ another guy in plumbing was very helpful too but was behind because everyone needed him.
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February 2021 by Chantay M.
My company gave the corporate office gift cards for Christmas. We were able to pick from several businesses. I chose Home Depot because they always have something I need. Being that the home office is in Pennsylvania they emailed us the gift card information. This Saturday evening I finally had time to go in and use my gift card. The cashier rang up my items and I hand her the paper with the gift card information. There was a picture of the gift card with the numbers and PIN number. She says "I need to check with my manager to see if we can take this". I said "all you have to do is scan it". She then tells me that she doesn't know and that she would need approval. Many of us use gift cards often. We all know once they scan it and use your money off of it, they throw it on the garbage. They don't need it to balance their drawer at the end of their shift. She comes back and tells me she can't take it Bc the card must be "physically present at the time of purchase". I'm angry now. I drive home. Order all the same items online. Paid for it all with the gift card that "had to be present". I chose curbside pickup. So now I have a to drive back to the store and pick up these items I just had in my basket Bc she refused to scan my paper form of a gift card. The girl who bought my items to my car didn't verify my name or method of payment. Smh. Someone should tell the cashier and the manager that online gift cards are purchased everyday and they won't be "physically present at the time of purchase". Scan the darn paper or phone and move on. Grrrr.
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January 2018 by Seek Truth, it's the way
Home Depot has just what I need as a home improvement store, not just that but a whole lot more from wood to flowers. You name it They got it.
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January 2018 by Humble Texas
Great customer service from an employee named Ruben. Knowledgeable about the garden area.
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January 2018 by Laval P. Olaya
The store and bathrooms are clean, staff is very helpful but sometime hard to find because they are actively working to assist customers. The lawn & garden center is my favorite. Nice variety of home goods and the paint and lighting section is nice.
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January 2016 by Em Singh
This is a review for their garden center. I called ahead trying to see if they had a specific plant. I spoke with their expert Ken and he was very personable and helpful over the phone. I ended up stopping by and asked to see one of the experts for the phone reason. The cashier called in for one and Ken jumped in for it as soon as he recognized me (I guess I was the only one asking for butterfly specific plants). I really appreciated the care he showed in helping me with my project. I gotta say that the whole staff in the garden center was friendly and helpful. Ken and (I am sorry I don't remember her name) the cashier that day made me and my family feel so welcome, I plan to take my business there again!