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March 2024 by Austin Ball
5th IHG Stay in a row with an Amenity Broken… we drove an hour to be able to use the Hot Tub - but IHG has truly become the McDonalds of Hotel Stays. The Ice Cream Machine (in this case it’s an amenity) is broken. Something is always broken at an IHG hotel. I spend over a Million Dollars a year with our rewards card so we can stack rewards points and I am constantly being let down. These big wealthy entrepreneurs build IHGs all over the place but their priority is ALWAYS Profit over People. The building will look nice - the rooms will look nice. IHG requires the operators of each hotel to replace and renovate the furniture and rooms every so often - that’s great. But IHG does not pay attention to the functionality or use of Amenities. I have stayed at a lot of Holiday Inns over the years and it constantly feels like pulling up to the McDonalds Drive Thru wondering “What will be broken today?”. Best of luck to all and their stay.
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March 2024 by Kahn
The service was world class.We arrived in Houston at 6 a.m. and they were kind enough to book us a room so we could get in straight away.This meant we were able to sleep for a few hours and there was also a late checkout.Thank you !To the roomVery cleanVery comfortable bedsNice and quietGreat shuttle service to the hotel and back to the airport
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March 2024 by Amy Butler
Platinum Elite member here.... in other words, we stay at IHG hotels A LOT.Location to airport is perfect. Rooms look nice, bed is comfortable.NO HOT WATER.... yes I let it run.STAFF are RUDE.I was told to add myself to the reservation... it was un my husband's name (who was along, but not in the building) ALand was given only one key.Power out in middle of the night, but lights on outside. Called front desk. RUDELY told the whole area was out.When I spoke to the front desk the next morning, the attitude sucked!WON'T EVER STAY HERE AGAIN.
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March 2024 by Teng Even
It's not far from the airport, about 15 minutes. If you arrive at the airport before 9pm, you can call them to pick them up.The room is very humid and there are not many equipments, but there is a microwave that can be usedThe price is not cheap
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March 2024 by Anne Hageman
Excellent hotel near the airportStaff disinterestedFree shuttle to airport
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March 2024 by Michael Palou
Great place to stay in Houston free fast shuttle the place was clean decent decor the restaurant was ok nothing crazy but good spot to just end the night with a beer and Cesar salad or sandwich the free breakfast was good .the pool wasn’t hot and jacuzzi wasn’t working btw cool spots near by for kids would def come here next time great bang for your buck
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February 2024 by BJ Lawrence
Parking lot not secure, $5800 damage to vehicle while I was there, sad side of town, be aware.
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February 2024 by Belal Mhd
They lie! I am a diamond Elitemember, I spend so much money on IHG hotels every year. I asked if there’s upgrade, front desk told me that it’s not available because the hotel is fully booked which is fine, what’s not fine is that I checked on IHG app and they had so many rooms available. The night after I asked for late check out at 3. I was told that it’s not possible because the hotel is full sold out which is fine, what’s not fine is that I checked on ihg app and they have so many rooms available! Also, I was never welcomed as diamond member, I was never offered water or snack. Which other ihg hotels do. I definitely won’t come back.
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February 2024 by Larry Janicek
Clean, good sized room, bar and restaurant
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February 2024 by 丸山治彦
Although it is close to the airport, there are no shops nearby. There is only a convenience store attached to a gas station about 300 meters away.Noteworthy details: The entire hotel is non-smoking. There is only a smoking area at the entrance. The balcony of the room is closed and cannot be accessed.
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February 2024 by James Bell
1st room had blood on bathroom wall. Bathroom door squeaked so bad when you closed it. Closet door stop missing screws. Front desk notified but things were not fixed when I returned that afternoon. Front desk moved me to another room. Shower faucet handle was loose and couldn’t turn on shower. Front desk notified again. Fixed next day.
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February 2024 by Sunshine Rawlinson
Nice, pretty typical holiday Inn. The person working at the front desk when we got there was so kind and helpful - we asked to store out bags as it was about 10:30 am and check In wasn't until 3 and she was not only able to give us space for luggage, but also got us into our room just after 11! They also gave us great recommendations for things to do in the area! Everything was nice and clean, definitely updated recently.Walkability: Not walkable to anything but a Burger King
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January 2024 by Lady T.
Great location, beautifully remodeled hotel with a wonderful staff and awesome breakfast! They went above and beyond to make us comfortable. I would definitely stay here again.
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January 2024 by J Henderson
The staff is always super friendly and accommodating. Great meeting space, great rates and always feel like I'm their one and only priority!Nearby activities: Located just seconds from George Bush Interconental, the convenience of the location is awesome!
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January 2024 by Kevin Bryant
Just what you need for a early
