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April 2023 by Amber Wollard
Melanie did a great job helping us with our semi complicated taxes. She also helped amend them when we needed to change something.
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April 2023 by gus p
Do your own research before coming here. They don't help advise with a better return. All the employees are older and slow. Please learn to do your own taxes.
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March 2023 by Elaine McGallian
Melanie is very knowledgeable as a tax professional. She answered all of our tax questions about requirements for tax deductions and gave us useful tips for the following tax year.
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February 2023 by JARRIEL AMNECIA
Droped documents monday 30 e-mail 3 times no reply at all called front desk about an update all I heard was excuses been doing my taxes with HR block. For a long time now It's like every year their good service and attention to their clients decrease more and more I guess is time to go somewhere else 1969 /Aldine Westfield
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May 2022 by antwoine marshall
Due to their inputting inaccurate information, my refund wasn't disseminated to me in full. I'm still awaiting an additional $1,500 that is owed to me. This is the second mistake that has been made on my taxes that has drastically delayed my income tax return.
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March 2022 by Erik Raftie
I've been dealing with h\\u0026r block for a lot of years always treating you with almost respect and that's what I demand and I receive it every time I get.
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March 2022 by Melinda D.
An adjustment was made on my income tax return by the IRS because they made a mistake on my return. When I went down with my paperwork to see what happened they acted as if I lied to her and then it was my fault. Hi don't know how to do my taxes that's why I go somewhere else. I was asked questions and I answered them if she put down something wrong that does not mean you speak to customers as if they lied especially when she's not there and you can't know what the situation was. Rude and disrespectful and I won't be going back. They charge you $400 to do your taxes so the IRS can tell you they messed
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February 2022 by Alma Cortez
My accountant was very kind and knowledgeable in what she was doing
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February 2022 by Heir Jourdyn
I’ve filed every year at HR Block without an issue. For some reason, instead of doing their job they told me that the IRS would not take my W2, and started asking personal questions in a blaccent and saying a bunch of scare tactics to deflect from actually doing their job. I took my W2 and went to another HR Block down 1960 and had no issue filing. You just have to put the information from one number to another number, the task did not require a bunch of brain power but just like you book yourselves with your kids names in order to get out of working late, that should of been a key sign to me that you are a bunch of lazy old ladies! Save yourselves and time and drive further down the 1960 to Essex.
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May 2021 by Steven Kobylak
I was squeezed in as a walk in and got much better results than expected based on me preparing them at home.
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April 2021 by Elizabeth Roman
Ms.Emma was realy nice and help me with what I needed.
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April 2021 by Carlos
I called 3/23/21 to schedule an appointment for 3/27/21 at 4pmI got a call the next day confirming my appointment. On Saturday, the day of the appointment I showed up at 3:45pm, and was told someone would be with me shortly, at 3:55 a family walked in and the the tax preparation lady talk to them a few minutes, and began to seat them and start doing working on their taxes. at 4:10pm I got up to ask one of the ladies, her name was Melanie, confirm if I had an appointment. she yes and "sorry it looks like you where double booked by Claudia" So as I am getting up to go, the other tax lady said if I leave my paperwork they can get started on it and she will give me a call on Tuesday. when Tuesday comes and still no call I decide to drive to the office and find out what going on, As soon as i walk in the lady says "oh I was just going to call you." and because i was self employed that Melanie would have to do it. so while i was there i spoke to Melanie and asked her for an appointment again on Saturday 4/3/21 at 4pm. Come Saturday 4/3/21 at 4pm and Melanie saying she hasn't even looked at the paperwork, and that she thought it was just a drop off and this and that. My wife also told me that the tax ladies were talking about a bad survey I left. I decided right then and there that I could NOT trust these people with my taxes. I asked for my paperwork back and drove to Jackson Hewitt.
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April 2021 by KOTCHA.A KHEMTHONG
If you have H&R Block account, It’s easy to file the tax online and upload the documents even when you work at overseas. But sometimes it’s hard to do videos call with my pro tax if you not log in on account the same time.
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April 2021 by Kevin Howard
Courteous people, quick and easy tax prep.
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March 2021 by Pretty Goddess
Originally walked in for the noon appointment, greeted by melanie farmer and was told due to the outage it'll be an hour and then she stated"you can't go somewhere else?" in the meantime very rude and unprofessional, we then returned at 5PM and she then stated she wasn't ready and forgot we even had a appointment, upon he starting on our taxes she looked at my wife's W2 and asked how are we surving insinuating that we were poor, as I then stated I'm a military veteran using his GI Bill for income and then she still question how are we surving not having knowledge on our situation not realizing we are in the middle of a pandemic everyone is struggling so stop being so judgmental,Please save your gas, energy and time.