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February 2024 by Jesus Alonzo Tejeda
I had the most beautiful experience at Kay store located in Deerbrook, thanks to Sarah and Michelle! From the moment I walked into the store, they greeted me with warm smiles and genuine enthusiasm. Their customer care and consultative skills were truly exceptional.Sarah and Michelle took the time to understand exactly what I was looking for, patiently listening to my preferences and offering valuable insights. Their expertise and attention to detail made shopping enjoyable and stress-free.Not only did they assist me in finding the perfect piece of jewelry, but they also went above and beyond by helping us find our wedding ring warranty receipts and getting them inspected and cleaned.I left Kay feeling incredibly grateful for the exceptional service provided by Sarah and Michelle. They are shining examples of outstanding customer care, and I will undoubtedly return to Kay for all of my future jewelry needs. Thank you, Sarah and Michelle, for your impeccable service!
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February 2024 by Stephen Allison
Don’t buy a tungsten ring from Kay’s Jewelry. They can’t replace the stones if they fall out. It basically ends up being trash.Go gold or platinum.Btw- they did not explain this when I bought it!**If you purchase a warranty they replace the entire ring.
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February 2024 by Robert Featherston
Great customer service and got a great deal on my purchase!
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February 2024 by Kay Wash (Kay Wash World)
This location is extremely unprofessional. There's literally 6 of us outside the gate looking at the employees converse amongst each other and not open. It's 11:05 store was supposed to open at 11am.
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February 2024 by mindy rachelle
Terrible customer service. I will stick with the woodlands location. Please work on how to answer questions professionally and promptly, Thanks.
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December 2023 by Samuel Hernandez
Jose took his time and showed us many rings until weFound the winner! Great job
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December 2023 by sfd519
Valerie was amazing! She was so patient and kind with us while I decided what ring I wanted. We will definitely be back.
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November 2023 by Alicia H
I went 2 separate times. Katie helped me with a beautiful circle necklace and Valerie helped me service one of my favorite rings by replacing the diamonds and sizing. Thank you Ladies!
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October 2023 by Domonique LaRue
Mrs.Valerie is such a beautiful person she helped me pick out my dream engagement ring! She was so patient and so kind, I never felt rushed of pressured. I will definitely always ask for her every time I come!
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October 2023 by Alicia Hoover
I went 2 separate times. Katie helped me with a beautiful circle necklace and Valerie helped me service one of my favorite rings by replacing the diamonds and sizing. Thank you Ladies!
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October 2023 by Malik Robinson
AVOID GOING TO THIS DEERBROOK LOCATION!! This place has terrible customer service and they don’t train the employees correctly. My wife went to go grab her ring because it needed service(for the 3rd time!!!) and they refused to let her pick it up even though I authorized her on the account multiple times and when she dropped off the ring she asked the employee if she was able to pick it up and he told her yes! The employee never actually updated the account and instead of taking accountability they decided to ruin my wife’s day. My wife needed the ring for an event and I wasn’t in town to be able to pick it up. I tried pleading with them over the phone but they still refused. And to top it off the manager rudely suggested that my wife and I were fighting because I wasn’t able to pick it up. She also refused to give me her name or the employee that my wife dropped the ring off to. Terrible service. 0/10.
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October 2023 by Sharon Paredes
Valerie was very helpful we had to change sizes a few times and she was patient and was diligent in making sure we had our perfect wedding bands!
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October 2023 by Edgardo Morales jr
Mrs. Valerie did an amazing job. She is very friendly and willing to help!
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August 2023 by Britney Gregory
First of all if I could give this location zero stars I would, my family and I purchase ALL of our jewelry from Kay’s and within the past year I took my necklace to get fixed three different occasions with being a single busy mom of a child with special needs I never noticed my chain being longer then my original 20in white gold chain I purchased that the store has in their system. When I took my chain in to the store today the manager insinuated that I purchased the chain somewhere else besides Kay’s because it was made in Turkey and Kay’s only has Italy tags. First of all that’s the whole reason why my family shops at Kay’s is for their well known gold. I have no idea what happened to my original chain during the process of getting dropped off shipped off to get fixed and then pick up but it has been switched at one point or another and instead of being concerned or sympathetic the manager on duty today was RUDE and annoyed that I was even there. I will not be shopping at the Kay’s Jewelers in Deerbrook mall any longer and I highly wouldn’t recommend anyone to ship off any of their jewelry for repairs because they mix it up or keep it and trade you for a piece very similar.
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August 2023 by Leticia
Horrible customer service from Val. The second I walked in she had an attitude because she had to get up from her chair to attend me. I will never come here again. Google should start allowing 0 stars because even 1 star is a lot.
