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November 2023 by Mike M.
this kroger has a situation that is very dangerous to the elderly and handicapped the motorized cart plug outlets are 3" from the GROUND!we are HUMANS not animals on four legs raise the plug outlets UP to four feet highhave high blood pressure?bend over the BACK of the m/c (after kneeling in the seat)to unplug the battery that has NOT been charged overnight while there's no customers to drain them, DUH, raise up and enjoy the head rush I DARE you!the battery doesn't last till you get to the main door 15 feet away , assign one person to plug them in and CUT OFF THE CART SO AS TO CHARGE! Watson doesn't need Sherlock for this one shameful told the managers,answer:they don't mind meALERT!YOU ARE THE MAAAANAAGEEERRMANAGEthree stepsVERBAL REPRIMAND WRITTEN REPRIMAND GOING GOING GONEbright and shining example for the other employees worked for me how about concern for the handicapped THERE IS NONE you have to move 500 lbs of bas carts parked right in front of your m/c after wrestling the m/caway from the other m/c's because the workers park them 2" apart ,HELLO,HELLO,HELLO IS ANYBODY IN THERE?new batteries will help also just a THOUGHToops didn't mean to insult you really hope no one gets hurt b4your company acts on this dilemma, (hmmm) the ball is in your court ( don't foul,no pressure )ouch fell off my soapbox
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February 2023 by Theresa B.
I had a great experience in the bakery recently. It appears they hired a new manger for this store and she is so attentive. She helped whip up a quick cake with the persons name on it and decorated it so cute..even though she was clearly already busy!!
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October 2022 by Colton Williams
Just another unreliable flower delivery service. Out of inventory but will take my payment and then not let me know they're out of stock or overbooked until an hour before the deadline that they needed to be delivered. FTD Florist and Kroger and every other florist company in Texas sucks. At this point I will have to go out to an open field and pick and deliver them myself. I will never order flowers to be delivered again.
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February 2022 by Janet Ross
Thank you for the wonderful flowers that did not even last 24 hours. Husband spent a fortune for dead flowers. Roses for Valentines Day!
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October 2021 by Valinda J.
I have shopped at Krogers. Out my adult life. This Krogers on 1960 & West Lake Houston Parkway has gotten so bad that I ask myself every time I go in there why did I come back. I spend between $1200 to $1500 a month in this store. Customer service is not a main thing here and neither is check out time. I spend almost half the time I'm in the store standing in a checkout line. I know the managers get a bonus for low payroll, but this store just lost my business because of the time it takes to check out. I don't like HEB, but guess where I'm shopping next week, HEB. It won't take long to learn a new store and I won't be in a check out line for 30 minutes. By Krogers, you just lost approximately $18,000 a year.
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September 2021 by Elaine C.
I stopped in to pick up a few things and the memories came back immediately, reminding me why I don't shop here! This is an awful store, empty shelves, limited selection, no check-outs open. After checking out at the SELF-CHECK register, Kroger now charges for cash back. HEB has nothing to worry about, I wont darken the doors of Kroger until this memory fades.
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September 2021 by Caudrell J.
This Kroger pharmacy customer service is the worst I have ever seen. When it comes to a pharmacy, and the pharmacy manager is rude, nasty, disrespectful, and unprofessional in every way possible. I advise you if you don't want to be ignored have the phone disconnected on you in the middle of your conversation are a pharmacy employee talking to you nasty stop using this Kroger Pharmacy. The President of Kroger making these false commercials about the love for the community and employees is less than true this Kroger cares nothing about the customer.
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July 2021 by Gerell Brewer
They're still remodeling and no one knows where everything is at. Plus I honestly felt like they treat me like lowest of low. I don't like prejudice of any kind. Not cool bro!!!!
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April 2021 by Ruth K.
I only use the pharmacy at Kroger because they have the cheapest prices. Do not bother refilling your prescription by phone. I called mine in two days ago and was told they were still working on it. Very frustrating.
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April 2021 by Howard H.
The staff seems clueless most times I go. I use to go to this location because it is close to my home and I can get fruits however their fresh food (Fruits in particular(for me fresh oranges)) are always somehow rotting and they still put it out for people to buy. The last time I was there and asked about it, the staff member seemed so clueless and didn't care. Anyway, it's just my opinion, this is a very tardy Kroger location. I now shop at another Kroger location. They don't even deserve the one star I gave them.
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October 2020 by Tonya R.
I love the selection at this Kroger, usually kept fairly clean, but I wish they adapted HEB's covid policies. Yes their employees are wearing mask, but not all are wearing them correctly. Saw one who had her nose out. She got close I had to walk away. And the self checkouts...I've been to a Kroger who only had every other self check out open to give room between customers. Do that! Each check out maybe only has 3 feet of space in between. And when some next to you is putting up their groceries in bags. They're a few inches away! Last time I checked out at self checkout, the lady was helping a customer. Barely had her mask on, then started coughing hard like crazy! I had to back all the way back. I ment it sounded like a wet cough. Had the nerve hold her mask out from her face while she coughed, and to have a mask with the vents at that...which filters the air she breaths in, but everyone around her can get all kinds of coronavirus! They protect their employees but protect the customers from your employees and each other. We're the ones that keep you open! At the very least put divders up between self check outs like HEB. The ones at HEB are even more spread out. They need to remove some of the registers and put more self check outs as they usually only have 3 registers open anway! Like I said, like this Krogers, but their coronavirus protection is lacking. Had to go home take a showe, and rinse out my eyeballs after that woman's hacking. SMH. Do temperature checks on your employees please!
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October 2020 by Tonya MrsT'thatsMe
Good customer service. young folk are friendly enough. Well stocked goods . Fresh produce. And beautiful floral arrangements~ I love the
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October 2020 by Ms T.
I'm surprised Kroger Corporate has not been to this store and closed it to upgrade it with better management and food. The fruit and vegetable section is horrific. I have purchased bags of apples and opened it up once home and most of them were rotten. The ready cut fruit, a day from expiration. Shelves are empty in the fruit/vegetable refrigerators. And this is not a one off situation. I have gone there at different days and times, and same problem. The staff are so unfriendly like they don't want to be bothered. I end up at HEB each time after I leave there. Items they say are available online are not available actually in the store. You would think they would at least try to compete with HEB. This store needs to get it together.
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September 2020 by Aaron P.
The worst store, Go across the street to H‑E‑B. Managers like LOREN should not have a job dealing with the public. Never been treated so rude.
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September 2020 by Cameron K.
Melissa at the bakery was SUPER nice and amazing ! I was worried about not being able to get a cake for my mom on her birthday (a different bakery didn't the order) and she immediately helped and only took 10 mins to customize my cake !!! I am super happy 10/10!!! Highly recommend! And the customer service was SUPERB!
