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November 2025 by billie jo marsh
Purchased a sleeper sofa a few years back. The mechanism that holds the mattress squeaks whether you weigh 20 pounds or 200 pounds. Prior to moving to Texas this was covered under Warranty, due to the location now in Texas, the stores are franchises versus corporate. Which means we are out of luck for any support Warranty Wise. You would think La-Z-Boy is La-Z-Boy but not the case.
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August 2025 by Johnny Cassell
This store is where Cavenders used to be, so it's kinda small for a furniture store. Staff introduced themselves and told me to look around and get back to them if I needed anything. Didn't take long to look around, sat on a couple sofas and prices were a little high for what they had to offer vs what I was willing to spend and so I left.
Wasn't a bad experience or anything, just didn't have what I was looking for.
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May 2025 by Bill
We purchased a LazBoy reclining love seat in November 2024. The love seat is great! However, stitching began to come unraveled after about 4 months. We purchased the extended warranty and called the store who sent a repair person to our home. We are just informed (05/08/2025) that it could not be repaired in our home and that we would be without our loveseat for about 2 weeks. We decided to request that our extended warranty be refunded, but they said since a repair person came to our home, we had in effect used the warranty. We not only spoke to employees at the store, but also called customer service. BE FOREWARNED!
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May 2024 by Beth Guide
I love my new sofa. Store was great as was the staff. Very easy to work with
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January 2024 by Vanessa W
I expected more from La-Z-Boy. I ordered two recliners in July 2023. I never received a call about delivery. I called the Humble store and was told I had to contact customer service. 8+ weeks later I finally got my chairs. One chair was not working upon delivery. I have been fighting to get it repaired since October 2023. Two repair appointments have been scheduled and La-Z-Boy has canceled or not shown up as expected. I would never recommend La-Z-Boy because the customer service is terrible. The stores are unhelpful after they take your money. Very disappointed.
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November 2023 by E J
Bob sold me a great chair.
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September 2023 by Phyllis Boone
We wanted recliners, and Joe Herbert sales consultant answered all of our questions. Guided us through the huge variety of fabrics leathers and less bulky styles in their store. We found our recliners had them delivered yesterday, September 9,2023. WE love them. The colors were perfect for our new look. So now a new Sofa lol. Thank you, Mr. Herbert, for your help and kindness during our tierless search for the perfect recliners!!!!
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June 2023 by Jesse M
My sales lady Linda was very helpful. I will be back to buy from her.
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October 2022 by Corrina
It's been a year since we special ordered and there is still no delivery date in sight.
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October 2022 by Tommy Craft
Very helpful employee
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October 2022 by Bobby Brooks
Got a new recliner to be delivered. Lifetime warranty on that bad boy
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September 2022 by Connie
I love Lazy Boy. I have 5 of their recliners and just bought another one. Great service and great salesmen. I would not buy any other recliners.
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June 2022 by Ann Mullen
It was okay. We were just browsing for a potential move. They had some nice things but at a higher price point (which the are known for.)Customer service was pleasant and not intrusive.
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June 2022 by Judy Reimert
Mark was great. Very helpful in picking out a chair. He is very personable and knowledgeable.
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March 2022 by Amy Clement
On April 24, 2021 I paid $960.80 (50%) towards a special order love seat. I was told it would take 4 to 6 months to be completed, with 6 months being the longest time it would take. It's been almost 11 months now and they will not tell me when it will be delivered, they cannot provide any information on the status and they are telling me they will charge 50% of the total sale (1921.60) if I cancel the order. They will not refund my payment of 960.80. How can they take my money and not provide the product or give me any information about when my order will be delivered? I have given them plenty of time to deliver my loveseat. Now I just want my original payment back.
