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February 2024 by Anthony Reyes
This is the first time I’ve been to this location and I was very unhappy with the experience at this marble slab. The people there were very unwelcoming and rude. No one even looked at me until I sort of raised my voice. The store itself was very dirty, I wanted to dine-in but there was trash everywhere and the tables had ice cream stains on them. None of the people behind the counter cared about their service. The ice cream felt old and too crispy/tasteless to me. I would avoid this location at all costs, maybe try the Kingwood location because I mostly visit there and am usually happy with their service.
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November 2023 by Sarah Elliott
Literally the worst location in the area. They insist on mixing the icecream on the counter even if you ask them not to. I'm allergic to strawberries and literally go out of the way to ask them not to put my icecream on the counter. Any other location would just put it directly in the cone like I ask.
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August 2023 by Hailey Bodiford
I've been here a few times and it's always good. The people who work here are kind and professional. However, I recently ordered a milkshake, and it was more milk than shake. If I'm going to spend $8 for a small shake, I would like it to be at least half ice cream.
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July 2023 by Manuel A
Talk about lazy employees. Putting up the chairs at 7:25 pm when they close at 9 pm… ridiculous. Store manager: Look for better employees. They also turned off the “open” sign.
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May 2023 by Daniel Banda
I wanted to write this review. There’s another location not to far away that is to be avoided. This location though is simply AWESOME!! The men and women who work there are simply amazing. They know my name and order and every time I go in they are on it and doing a great job. This place has customer service that is at level 100!! Love the location and I will take my money to them. Loyalty is everything.
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May 2023 by Jessi Coutee
Every time I come into this location they are out of numerous flavors of ice cream. It’s a big let down to go into my favorite ice cream place and not be able to get anything because they don’t stay stocked up.
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May 2023 by TAMMY MOORE
Great service great atmosphere and great to get my favorite cookies and ice cream in one spot. Great mother's night treat to me❣️
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March 2023 by Sandy AKA
Wanted an icecream cake for my birthday and I got what I wanted. It was delish. Will do this again.
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March 2023 by carolyn martin
I love marble slab, have been eating it for years. But this place seems to be always sold out of things and not making more when they still have 3 hours until close. On top of that Swiss chocolate is a staple of marble slab and it amazing yet this is the only store I have ever been to that refuses to have it. Disappointing
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December 2022 by Michael Daniel
Their ice cream is exceptional, no doubt. The reason for only 3 stars is price. Stopped in today, 1 scoop, which is about 4 bites: $4.86. Then they gave the audacity to ask how much you'd like to tip? Nuff said.
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November 2022 by Vernetta’s Kitchen
HORRIBLE EXPERIENCE! UNSANITARY!! NASTY ATTITUDE! They tried to serve me ice cream after doing the trash without washing their hands! There is never a manager there! I’ve been waiting 2 days to speak to a manager named Felicia, whom was suppose to call me. I never received a call and every time I call, they say no manger is on duty. When I asked the lady to wash her hands, she stomped off like she was a 5 yr old and never came back out! Teach them customer service and proper sanitation skills!!!
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October 2022 by paul molder
Me and my family just left getting ice cream and one of the employees had and aditude because my wife told her to wash her hands after she had been digging in her teeth and when we tried to call to talk to the manager they kept saying she called the wrong location but we were parked outside of the location watching the store so i know we were at the right place and the receipt has the number on it. So you guys need to make sure they are wear gloves or washing their hands with every prep.
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October 2022 by Iku A.
I haven't been to marble slab for several years. My hubby took me for ice cream Sunday night and I felt 16 again. I absolutely loved the butter pecan ice cream, mixed with pecans and served in a chocolate/peanut crusted cone! The place was spotless, the service was impeccable and everyone was super friendly. We will be going back again real soon for dessert after our "date night"!
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September 2022 by RNV RNV
My husband and I were disappointed. We have been getting the same mix in flavors for many years. We went last night and were told that they cant mix banana in our icecream. Banana is the first mix in offered on the list.
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September 2022 by Dawn Webb
The young ladies delivered A1 customer service with a wonderful smile. They came up with wonderful ideas and suggestions......simply a wonderful experience with a new twist to our usual treats.