-
November 2023 by Ladee Pradia
I had to handle a few things and thought this location would be perfect and I was right!! The personal banker was amazing and I truly enjoyed my banking experience. It only took me one time to explain what I needed and she went above and beyond.I am definitely thinking about making this my preferred banking location.Whoop! Whoop!
-
November 2023 by Sydney A.
Every time I come to this branch I'm told someone called in sick or left sick and the wait is around 2 hours. This branch appears to never be fully staffed. My time is too valuable to wait two hours to be helped at a financial institution. Is this really how veterans should be treated? A lot of the people waiting here with us are disabled. I don't recommend this branch.
-
November 2023 by Khalila Scott
First off, nobody greeting customer when walking in. The wait time is ridiculous. They need a phone service alert to let you know if your next because the waititme is about 45 to 1 hr. My banker was non commicative . Took my important documents to the back and didn't even address why he took so long. Barely talk the whole time I was sitting with him. Just overall this location needs to step up there customer services or they will lose memberships. This coming from a 10 years of experienced banker.
-
November 2023 by LeaShawn Wesley
This has been an unfortunate horrible experience. I arrived at this location at 11:55, to complete what I thought was a simple signature for a wire transfer that I completed on the mobile app. Well the waiting room was completely full and only 3 agents were working. Guess what? Two of the agents went to lunch, leaving only 1 with more than 8 customers waiting! I’m still here and it’s now 1:00….NEVER AGAIN
-
October 2023 by Rachel Nazareth
I am currently in San Diego and have been trying to contact the branch manager regarding an incident that occurred at this location in Humble, TX on 9/26/2023. On 9/26/2023, I tried to connect with branch manager for further clarification and assistance but she was unable to speak due to "lines being down". The following business day 9/27/2023, I tried to connect with the Humble branch manager to recover my losses and they were unavailable. The same day, I went in person to a San Diego branch to get more information regarding the Humble branch and who to speak with. The San Diego branch manager contacted the Humble branch and gave my information for her to follow-up on, which they did not. On Friday, 9/28/2023 I was finally able to connect with an employee of the Humble, TX location. The assistant branch manager was able to listen to my concerns but did not provide enough resolve and stated that the branch manager would follow-up the next day, Saturday morning 9/30/2023 to further discuss and address my concerns. I have not yet received any communication from the Humble, TX branch manager and it is now Tuesday 10/3/2023. I am extremely dissatisfied and disappointed with the customer service and negligence of security measures, I have experienced with this location. The company’s mission statement is to “always put members first” and in this situation, it felt the loss I experienced in Humble, TX was put last.
-
October 2023 by Rachel N.
I have been trying to contact the branch manager since Wednesday 9/27/23 regarding suspicious activity that occurred at the Humble Branch. I called 9/28 and 9/29 and the branch manager was still unavailable to address my concerns. I am extremely dissatisfied with the customer service I received in addressing my concerns and providing resolutions.
-
September 2023 by lisa Avalos
100000% IT IS ALWAYS ALWAYS ALWAYS JAM PACKED HERE. They NEVER EVER have enough help. The wait is always over 30-45 minutes just for the tellers help and when there is a looooooong line the tellers decide to just leave. WORST SERVICE EVER and I am coming from Woodforest.
-
August 2023 by Shai A.
This location is terrible!!! One teller, at least an hour+ of wait time for walk-in transactions, 40 min drive-thru transaction times...second and last time coming to this location! Avoiding this place is the best and only advice I can give.
-
August 2023 by SheKia Baker
My mom has been with the United States Postal service for over 10 years. She has been with navy federal for a couple years now and talked very highly of the company so I decided to try them out. Everything was smooth working perfectly fine until I visited this branch! I walked in the branch at 2:30 and I’m currently sitting here at 3:39 waiting for a manager! The bank operations are slow the banker Jackie is very rude. There is only 1 teller with a line nearly wrapped around the building this is very concerning and should be investigated immediately. A guy from the financial service department just walked in with what appears to be groccies from Kroger. Is this even real? I’m very upset with the costumer service provided here today. I do hope this is took into consideration. I spoke to a manager who stated her assistant will be with me && im still waiting.
-
August 2023 by Loblolly Resort
This location has the longest lines of any NFCU we have ever used. They typically have one teller inside and one teller working drive thru….and everyone else is inside a cubicle… I’m in line right now and my wait has been 45 min and the line is wrapped around inside with one teller…. You would think someone would come assist. They can’t keep their best tellers. Go to Meyerland; you could have drove there and back by the time you wait in line here.
-
August 2023 by Julio Villarreal
55 minute wait to notarize a power of attorney. 2 customers ahead of me. i decided to drive to ups and pay the 6 usd since there was no wait.idk what kind of scheme this navyfederal runs but its very unusual compared to the nfcu sites in SD & north chicago.1 / 5 stars for long wait time.
-
July 2023 by Arvie Larkin
The wait times at this branch are horrible. It’s fine to check your reviews and make a comment on the post but don’t stop there take the time to actually do something about it. My husband is a veteran and I think you guys can do better by your veterans and on top of that the parking is pitiful every time we come there are always cars parked in front of the ATM machines. I don’t know if it’s where the bank is located or what. If you guys can’t live up to the commercials you make then, stop making fake commercials. If I had a space to place zero stars that’s what I would have given.
-
July 2023 by Mo Carter
Horrible! If you have an entire day to waste, then this is your location. To have a lobby full of patrons and you see workers in the "branch leaders" office laughing and playing is unacceptable. 1 service rep helping folks is ridiculous. Please do better, PLEASE!
-
June 2023 by DeBorah M
Love the CU overall but this particular location is always busy w/ limited parking spaces. The setup is small which feels tight and unwelcoming. No drive thru ATM which is unpleasant with Houston's heat and downpours. The reps are nice, patient, and informative but seem frustrated and overworked. Please open another branch on the North side to alleviate these issues and to accommodate the rapid growth in members.
-
June 2023 by M Han
I have ongoing issues that obviously are insurmountable for NFCU personnel. I am a 100% disabled Vet, so I am exempt from paying property taxes. I submitted the exemption paperwork 4 months ago and still my mortgage hasn't reflected this change. I have been to this location multiple times to get this issue resolved. They have continually referred me to the wrong agencies within NFCU and given me the runaround. Additionally I know for a fact that they wrongly assessed my taxes, my mortgage went from $2500 to $5400 because if this number they pulled straight from their @$$. Taxes mind you that I'm exempt from paying. I am literally about to go to KHOU news because this is absolutely ridiculous. "Our Members are the Mission"?! I call BS!
