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February 2024 by Ysrael Batista
Very bad place to return anything you didn't used.
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December 2023 by Felicia
Sent someone to this location today to test battery & gentleman working wouldn’t assist because he stated he was the only one working. He was rude & unprofessional. Tookmy business down the road to autozone. They were eager to help.
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September 2023 by Paul Chavez
Store clerk ignored our attempts to purchase a generator battery which is basically a car battery. He was on the phone with customers waiting we left and went to AutoZone! I suggest you don’t waste time with this store! We buy about 35 batteries a year and never have issues with purchases. Except for this store?
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August 2023 by Ross I.
Lacking in customer service. Came in to see if they had a part for my truck... They said they didn't have it and didn't act like they knew what I was even talking about. Seemed to be rude to other customers but I was probably just sensitive at this point..I then came out to my truck and looked online and they actually had the part I wanted in stock. So I went back in to get it. Still wasn't very helpful.
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July 2023 by James Smith III
Excellent customer service. Excellent knowledgeability and was able to give recommendations based off experience. Their employees did a great job on both ends, helping me to get replacement warrantied parts in a very fast time, and protecting their store against false warranty claims, which cause higher prices and creates extra work for employees. I was here for a defective alternator which I purchased at the same location a week ago and they promptly got me a replacement. They stand by their warranties however this particular location checked over every detail to make sure it was a warranty coverage.. Excellent job Oreilys in Atascocita at FM 1960 and staff.
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May 2023 by Steve Asp
Great staff the last time I was there , bought a battery and got the right help getting it installed! Thank you!
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May 2023 by William Brack
As soon as they pay my labor claim we'll be peachy.
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February 2023 by Kane Krueger
I came looking for an obscure part, needing 8 of them, they had 2. I managed to get my vehicle running with the 2, but with relays, it's best to replace the entire bank when multiple begin to fail. The gentleman I was dealing with called other Houston locations and had the other 6 within a few hours that same day, which was unexpected and greatly appreciated. The staff were knowledgeable and nice. Will shop here for my automotive needs going forward...
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February 2023 by XR_Tech404
I stopped in to pick up a toggle switch part that I needed off the shelves. The stock was lacking as most things were not in stock. I went with something else they had and check out was fine.
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February 2023 by Leo McGraw
I stopped in to pick up a toggle switch part that I needed off the shelves. The stock was lacking as most things were not in stock. I went with something else they had and check out was fine.
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January 2023 by MonaG
Terrible customer service. Overweight long bearded guy at the front was purposely rude. Morning of 1/22/23 9am
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November 2022 by The Maldonado’s
Well stocked with the needs. Here you can come to connect your car and read that “check engine” light for free. Nice when considering a $150 diagnostic cost at other places.
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November 2022 by Noe Ramos
Very knowledgeable personnel, extraordinary customer service always have the parts i need or can get them in a timely manner
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October 2022 by christi huffman
I came here a couple weeks ago and got a new Dim bulb.... Purchased no problem great experience.... Went to Walmart in Atascocita for an oil change 1. They couldn't do that, "we think the plug is cross threaded" 2. They claimed I had the wrong bulb couldn't change it. But could sale me theirs and change it. Called O'Reilly's, they were more than willing to exchange... Aiden is who I spoke with... Turns out RIGHT BULB. Aiden was super nice and helpful, he changed the bulb and everything less than 5 minutes.... Thank you sirThis is my spot for car needs. I appreciate the kind and speedy service!!!??
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September 2022 by Bobbie Stallings
I NEVER HAVE PROBLEM'S WITH O'REILLY. It IS the ONLY auto part store I go to when I need part's. And if they don't have what i need, I will go to a dealership. And that's the only time i will go somewhere else.