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October 2025 by Sharon Madison
I would like to say I went in the public storage on belt way 8 in humble and the guy was nice but the price was to much then I want down to the one at8717 n Sam Houston only east humble.and when I walk in I had said good morning to the lady and she had said good morning to me. I had asked her what’s her name and she told me Natasha I said ok my name is sharon . and I had asked her about a united 10x10 she told me the price then I ask her can I see when and she said yes u my she had let me see and let see if I can help you with something else and she help with a 10X15 that would work for me she was sooooo nice to me . I was so please with her she walked me through everything.and she gave me my code number I was so happy with miss natasha and yes I gave her a five star BECAUSE she definitely deserves it and when I left there she said if I needed her I can call her and she would help me out and I said THANK YOU.GOD Bless Her And Her Family.
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September 2025 by David White
Manager is very rude. First I arrive the manager would NOT give me a gate code to get in the gate or use the elevator then after her arguing she finally gave me the code at 4:50 she came to the elevator and was telling us we had to leave the property and was blocking us from using the elevator to get the last load of our things out we had to go under her arm to be able to use the elevator and there were several other witnesses to this not part of my group then when we tried to leave we went out the gate and the manager refused to give my drivers license back to me and argued for a while until I told her I was going to call the police unless she gave me the id back the lady said she has been the manager for 3 years at the location of beltway 8 in humble Texas for 3 years and she could do whatever she wanted I do not recommend this place at all plus they do have rats here
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September 2025 by Charity Joy Morgan
Clare was so compassionate and understanding of my current situation. He was patient and willing to work with me. Thank you for your kindness and awesome customer service.
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August 2025 by M A
Ms Natasha was very helpful with our service today. She was knowledgeable of her job.
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August 2025 by Wilfredo Portillo
Today Natasha help us with our new unit great deal and great customer service
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August 2025 by Liza Sabaria
Natasha was very knowledgeable and helpful!
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August 2025 by David Carmona
Mr. Clare and Natasha were amazing!!!
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August 2025 by Daija Peters
I’ve been a customer at the public storage since 2022. Natasha has always been a great help to me. She is very understanding, kind, and tries her best to help out with any issues I’m having!
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August 2025 by Michelle Denissen
The lady at the front desk was very kind and helpful ! Loved her Gucci glasses too !
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August 2025 by Angelica Muñoz
I have been a paying customer at this Public Storage for 1 year and 4 months and have always paid on time without any issues. Recently, I lost the key to my unit and went to the office for help. The staff member Natasha, at the front desk was dismissive, unhelpful, and provided me with false information. I asked her for options as to how I could resolve my issue or if she had a master key, or if she could open it for me. She said I had two options, call for a locksmith (which that was a PROCESS itself) or wait until the end of the month. I the proceeded to ask what I could do take matters into my own hands.
She told me I could not cut my own lock and that I would have to wait until the end of the month for someone to come remove it. She also refused to provide any locksmith contacts or resources. I was just honestly looking for some help and exploring ways to get into my unit.
I JUST KNEW THERE had to be more options.
So I called Public Storage corporate directly, they confirmed I am allowed to cut my own lock as long as no damage is done to the door hardware. I immediately arranged for a licensed locksmith, but the unhelpful attitude from the front desk staff made the situation far more stressful than necessary.
Customers rely on staff to provide accurate information and assist with urgent situations—not to create roadblocks or act dismissively. If I had trusted her word without checking with corporate, I would have been locked out of my belongings for weeks.
I can only imagine how many people she has also made feel hopeless who don’t speak up for themselves or accept answers because they don’t know how to advocate for themselves.
I hope management addresses this, as this type of treatment is unacceptable for paying customers.i am also waiting on a call from district to let them know about the situation because id hate for an elderly person to go through this, or someone who is afraid to speak up, someone who has a disability, someone who doesn’t speak English well. I’m typing this review for myself but also mainly for those WHO CANT.
If she has the highest position to represent this branch, she has to have a better and more helpful attitude. She was talking on the phone with her friends, going back and forth with me, arguing with me. Just so unprofessional and RUDE.
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August 2025 by Cynthia Johnson
Excellent customer service
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July 2025 by Kawaii Gray
Natasha was wonder. Made the process very easy. Excellent customer service.
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July 2025 by Tamara Brown
So excited for my move-in! Natasha was amazing! My only roadblock was the lack of available utility carts. 4 sounds great, but not when u have 7 people moving in at the same time.
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July 2025 by Moni Fears
Natasha has amazing customer service. Clean building, no stress move.☀️
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July 2025 by Danny Polk Jr
Excellent customer service experience, the manager was very helpful and friendly.
