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September 2023 by Janice A.
Received call that my unit was broken into. Had to press the "manager" to understand 1) why we drove up with the security gates wide open ("they were broken and being fixed"), 2) what time the theft was discovered and 3) how many times are the facilities checked ("once a day").We were alarmed that manager was pretty cavalier about it - we open the unit to see ripped open boxes, items dumped out, broken crystal, everything torn apart and she said, "You might want to call the police if anything was stolen." Do yuu think?The gate was broken when we arrived at 4 pm Saturday (about 12 - 24 hours after the thefts) but fixed by 9 am Sunday.THE PUBLIC STORAGE PROPERTY MANAGER FOUND A BUILDING WITH UNITS BROKEN INTO AND DID NOT CALL THE POLICE! What is that about? Well, I can venture a guess. Best of all, just saw my credit card and they charged me rent for the upcoming month!
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August 2023 by Thomas Kruetzfeldt
Nice storage facility, and nice enough staff.However they raised rent multiple times a year. Whatever rate you start with will likely be raised within 2-3 months. Cost now severely outweighs any benefit of having storage.Edit: I’m raising my rating, as the team reached out to me and lowered my rate for being a loyal customer. I’m pretty shocked to say the least, THIS is how you conduct great business. Thank you guys, I greatly appreciate your support. Makes all the difference.
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June 2023 by Amanda Chandler
Ms. Shellie was very friendly and helpful. With what I needed.
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June 2023 by Michelle Gonzalez
Amazing service, quick and easy!!! Corina is awesome!!!
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May 2023 by Crystal Williams
DO NOT I REPEAT DO NOT!! rent from them. I had my storage from July 1st, 2022 until April 2023. My storage fee started off at $180.00 and went up too $255. My storage has been broken into twice, November and January. I have insurance but they don’t cover nothing so it’s a waste. I believe one or more of the workers are stealing my things. (They have no cameras where the units are… how convenient)When I told them I would be removing my things the key to my lock suddenly didn’t work. They made me wait a week for someone to take the lock off. DO NOT RENT FROM THEM!!
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March 2023 by Joe Harris
I've been renting for over 3 years now. It started at $165 for 10×20 And now it's up to $365. So I'm definitely not happy with it! They've went up every year since I've been there. No call or Notifications that the price is changing. Just when you go online to pay your bill you get a surprise.
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December 2022 by Andrea Robertson
I have been renting a space at this location since July 2022 and every interaction I've had with the staff has been so pleasant. Corina and Gloria are always so helpful, patient and always so gracious. I have used other storage facilities, but this facility is very clean and my unit is easily accessible. It's the best I've experienced. I plan on transferring to a larger unit and I've already spoken to Corina and Gloria and they've put me at ease about making the switch. Thank you so much!AndreaHumble, TX
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December 2022 by Cedric Hawkins
I left another storage facility because they did not have the larger unit I needed available. It took me almost an hour to find this out. Here at Public Storage the Customer Service was literally Awesome. It took me 20 min or less to view the space I needed as well as completing the entire transaction. The representatives were very knowledgeable and courteous. This type of service is rare these days.
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November 2022 by Bellatrix7Black
Been storing at this location for 4 years. I use to pay $80 for my 10 × 10 now I'm paying $124. Can't say I'm the happiest renter but what else can I do. I requested multiple times for a rent decrease but have been denied.
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November 2022 by Michell B.
I originally reserved a unit at their competitor across the street... same sized unit for a lower price. My experience there was SO terrible. After a 2 hr ordeal, I ended up driving across the street to Public Storage. I walked in without a reservation on a Saturday. I was immediately greeted with a smile. Gloria was extremely helpful, she walked me to my unit and the transaction was completed within 10 minutes. You get what you pay for... cheaper is not always better. I noticed the access points at Public were more secured as well; everything happens for a reason.
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October 2022 by Garret Dodd
Gloria and Corrina were just absolutely fabulous ??♂️??♂️
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August 2022 by joshua smith
Nice units, we moved in in December 2021 and moved out august 1st 2022 because they did 2 price increases and at least 1 elevator is always broken!!!! The app they ask you to use is slow and frustrating at times… we moved and are saving over $100 a month at cubesmart down the street.
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July 2022 by Gina C.
Nice and super clean! Great staff! Super easy to rent and everything was as we were told:)
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July 2022 by Shana Pawlowski
BEWARE. Our rent for a 10 x 10 climate controlled unit has increased 173% in less than 3 years (from $58/mo to $158). They rely on the laziness of their customers to hike rent rates with impunity. With all the craziness of the past few years, we've allowed them to slide, but I'm currently feeling quite industrious.
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June 2022 by Christina G.
This was a 1st time to ever use any type of storage for my belongings. And I must say that it was a very clean, secure, and safe as well as friendly and very helpful service to my needs and questions. I would definitely use this place again if needed, and I would highly recommend them to others as well. Thank you for your kind and friendly service, I greatly appreciate it. I hope you have a Blessed week. God Bless.
