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September 2023 by Leon McCloney Music
Horrible experience dealing with this company the customer service is pathetic. I Purchased a hacksaw by their employee recommendation that was never used and ended u not being needed for the project in the original condition as I received it and was refused the return because they said that it was used but yet the original packaging is completely in tact I’m not sure how someone could use a hacksaw without damaging the packaging? They were extremely rude and i sensed an extreme level of prejudice and racism they don’t even try to hide it. I will be posting this via social media and passing this story along to a few influencers and bloggers and they will absolutely get a lot of free promo behind this one because everyone is gonna know so i truly hope it was worth it to them to be cost the amount of future business and negative attention that hacksaw is gonna cost them
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August 2023 by Dusty Ryder
NOT A BUDGET PROJECT STORE.I normally prefer these smaller "hometown" style hardware stores versus the big chains. However, I am sad to report that the pricing here is worse than the big chains.The pricing may be great for nuts and bolts, but for any other item, it is ridiculous. A dryer vent duct work that normally costs me around $10 at most at Home Depots set me back double here (and that was the cheaper choice of products).Great personal staff, very friendly and a well laid out store. I get that times are tough and dealing with inflation, but personality isn't the only thing you are selling Rob's.I'm not sure why you think older products that have sat on shelves require a price hike but I can say that I will be taking my business elsewhere for the time being until those prices get put under control.I was limited to 2 items out of the 6 I came in for simply because I didn't want to blow every dollar I had in my wallet on some hobby projects. What should have been a total trip of $100 tops turned into a fraction of the list (2 items) for $70.Not cool, guys. Hope this helps.
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August 2023 by David F.
Rob's is my first go-to place when I need something concerning hardware or repair around my house. The big box stores cannot come close to the customer service and the time saved by going to this great hardware store. The knowledge of the staff is unbelievable! So what, it may cost a few cents more, but the time saved looking for a parking place and then wondering around trying to find an item in a 5 acre store and then looking for someone who knows where it is makes going to Rob's a breeze! Yes I pay more because I want them to be there when I need them!! I would do 10 stars if I could!
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July 2023 by Big Dc
Knowledgeable and highly experienced staff make it so easy
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June 2023 by Lily Hanks
Selection of goods is pretty good but service could use a bit upgrade.
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March 2023 by Talsha Pitts
Rory, one of the manager's at Rob's Hardware, is quite awesome! He has great customer service and knows how to treat people.Our local hardware store!
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February 2023 by Harry &Sally
great service on the staff's part. the selection of nuts and bolts are great as well.
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December 2022 by Devin Higgins
First off friendly and very helpful staff. Love shopping here, they have hard to find or specialty items. Sells top quality and well known items. Bonus…if your in a rush your in and out fast too
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December 2022 by Brenda Derrick
Awesome as usual. I can always find what I am looking for! ?
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December 2022 by T Y
Only reason I give 2 stars was one older gentleman was helpful. So owner should thank him for the extra star, as for the rest of the employees ZERO stars! Rude unhelpful, didn't acknowledge my presence. No Customer Service from anyone else, just standing around talking. Not even a fake smile, hello, or "thank you have a nice day" from the cashier. She didn't even tell me the total, just took my item scanned it and looked at me with attitude... Looks like they need new staff, and give the helpful man a raise. Dump the dead weight, dragging the business down.
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November 2022 by LaVerne StMary
Chose Rob's Hardware because they have very reasonable propane. Attendant on site ready to assist. Great customer service. I recommend & will use Rob's service again.
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October 2022 by Chad Newman
Good selection for a compact store.
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August 2022 by Cevin Caudill
Once again im alway pleased when i leave ' great job guys
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July 2022 by JERRY FLORES
What can I say....been there before . I'll go there again. Had what I needed and nice people to show me where to find it.
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May 2022 by Neal Bauman
Great very friendly and helpful unlike Lowes or He Depot
