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November 2023 by Eddie L Robinson Jr
Take to long & don’t communicate properly about the repairs to your vehicle in a timely manner. They hold your car for a hold month.
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November 2023 by D W
I had a pleasant experience. When I turned my car in, the lady at the front desk was really nice. Throughout the week and a half that they had my car, I was constantly informed of any updates which I appreciated. I got my car back a couple of days ago and have yet to find anything wrong with the repairs. I would definitely come back if needed in the future.
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August 2023 by TC
This place is simply unethical! I was very hesitant to take my vehicle here because of the reviews, but did not listen to my gut feeling..Boy! was I right. First off, these guys did not even enter my information into their system when I originally took my car in for an estimate. This was a Thursday and they told me I’d get my estimate the following day. “A week” later nothing! This should have been the red flag!! I drove back up there the next Friday for one of the estimators to tell me oh I’m sorry they must have forgot to put it in?? Needless to say I still left my car there for repairs!! 2 1/2 weeks later they called and said my cars ready. I get there to find horrible repairs on my vehicle, I mean literally a horrible job! Repairs were just not professional and my car looked like it was literally repaired by someone incompetent. They didn’t even take the time to wash the over spray off my engine. I had these guys keep my car to get it right. “3 1/2 weeks later I get it back for a replaced fended…mind you this is (3 1/2 weeks) and jeez was I still very very unsatisfied. I spoke with the manager the first time of the pick up and the production manager the 2nd time of pick up. The manager seemed like he just hated his job and had no customer service in him whats so ever and the production manager seemed a little more concerned but not convincing. The service at this place just wowed me! I can go on with more details with this horrible experience, but just want everyone to beware of this place, if your coming to get a (minor minor fix) maybe it’s the place for you. If you’re coming for a )medium to major repair) run, run, and run as far as you can. These guys here are more into taking your money than doing what’s right, and to do a competent job on your vehicle and give you great service. I give them a big F literally as a grade, from the beginning to end. Before I go I need to mention when I picked up my vehicle they had me pay for my deductible and no one even walked me out to go over my repairs in which I believe EVERY one in this business does when releasing a vehicle in the shop for repairs. I literally had to walk down my car by myself as if I was renting a vehicle doing an inspection before taking it. Literally just handed me my keys and was like bye. Just unreal!!
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July 2023 by Javier Lorenzo
The repair was fine but they broke a clip on my door panel and didn't tell me about it. They just gave me the truck. I started hearing a weird noise while driving but couldn't figure out what it was until I went to clean the panel and noticed it was loose.
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June 2023 by Jeremy Luong
Stay away from this place. Especially if you have German car brand. Took my car in for the rear body work, my sensors were all funky and didn't work. They had someone from another company to fix it and still didn't work. Spent my money and time to another shop to get it reset.Another thing is take all your belonging out of the car, they swapped out my ray ban with another glasses. Even stated "we don't hire those kind of people here and we are not responsible for it".Not only the car was not fixed correctly, lost my $200 glasses.STAY AWAY FROM THIS PLACE AT ALL COST.
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June 2023 by Marcenia Riley
I was very impressed, and completely satisfied with the service I received. Keep up the excellence. Thanks for the profestionism.
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June 2023 by Cat Garcia
So happy with my experience here. Everyone I interacted with was so nice and courteous. My car looks brand new again. The constant communications and updates were super convenient.
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May 2023 by M Wright
When I first took my vehicle to get an estimate, they forgot to add the rim and that was one of the main things that was noticable. So I had to go back so they could do it correctly. I put it in the shop and the first and third day I get a notification on my phone saying my car was idling for 15 minutes. I called to ask why and they couldn't give me a reason. So someone was just burning my gas for no reason. When I finally picked my car up it looked nice until I looked up closely the next day and saw that the new rim was scratched up in a few places. I don't want my car in the shop for another week for another rim so I'll just let it be. Lastly I know you're supposed to remove your personal items but I never thought someone would actually use my hand cream. Then they left it empty. Therefore, God forbid but if I have to take my car to a collision shop in the future, this one will not be it.
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May 2023 by Larry Rowe
They did their job in the amount of time they were supposed to. Customer service was great. The reason I left 2 stars is because they left overspray on my hood and more importantly they somehow cut my windshield washing fluid line. I let them know in the survey and nobody reached out.Services: Painting
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January 2023 by Kenneth Mitchell
I have used this Service King more than once. I went back because the service and workmanship was excellent. I hope I don't need them again, but I would definitely use them again if/needed.
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January 2023 by Joe Smithers
Very helpful very wonderful people always texting you everyday letting you know what's going on very thorough always taking care of you and let you leave the rental car there so the rental car people can pick it upServices: Painting
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December 2022 by Graciela Ochoa
Very unprofessional and messed up my vehicle repair and still expected me to pay for the rental car. I had to take it back 3 times to get it fixed. I still had to go somewhere to fix my car. Never again
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October 2022 by Wesley Tidwell
Although it was a total loss, Service King and USAA made the process easy, quick and bearable.... Think of it, a pleasurable experience with both an insurance company and mechanics at the same time... Both pretty tough to deal with most of the times, but not this team. Thanks y'all.
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October 2022 by MICHELE WHITEHEAD
I want to thank you guys for fixing my car door. You guys have always been super nice when we come in for paint jobs and repairs. We will definitely continue to use y’all.
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September 2022 by Johnny M. Tatum
It is never pleasant to be involved in a collision. However, the men and women at Service King bent over backwards to take care of my problem. they arranged all of the logistics including arrangements for getting and returning a rental care. They kept me updated on the schedule. Everyone was kind and attentive
