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February 2024 by Lisa Blevins
Really annoyed today. Young man helping me today tried to take advantage of me-possibly because I am female. I took a screen shot of the product I wanted (Colortop) and chose the paint chip. He then asked me what I was painting, which is really none of his business as I had a photo of the product I wanted and has not asked his opinion. I told him it was my pool house floor, and he brought a product called cool deck over to the desk. I said- I would like colortop, as it is an inside application. He said it was the same thing. I then said, ok, but is it the same price, and it turns out it was $20+ more than the product I specifically asked for. If I took him at his word I would have been upsold without understanding the difference. How is that ok? He did not have a nametag on, but SW, you need to do better. I like your products and am willing to pay your higher prices, but not if I can’t trust you. This location has lost my business for your inability to be truthful.
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November 2023 by Angie Guerra
Exceptional customer service by both Marcus and Diogo, they really go above and beyond! My husband made a few trips to this location over the weekend and was extremely impressed by their professionalism and genuine interest in helping him each and every visit. Take care of these two Sherwin Williams! Amazing service like this is hard to find these days. Great experience, I highly recommend this location.
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September 2023 by Jacob
under staffed. The gentleman up front with the slick hair is always fast and sharp.
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May 2023 by Louis HD14
Great store with all you need for your paint projects. Very pleased with the helpful and welcoming staff!
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May 2023 by Thomas Matthews
Great staff. Very friendly, knowledgeable and professional
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January 2023 by Jesse R.
by far the worst sherwin Williams two hours to get paint they gave my paint away on accident couldn't make a match employees playing with each now I'm stuck waiting on paint costing me money
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July 2021 by Mike R.
Been going to this store for years but honestly the new employees are so rude, uninformed of products and have a poor customer service attitude. Needed samples, the guy behind the counter says, " No samples, haven't done them in months..." sooooo I'm suppose to have my clients visualize the color in their head? A few people walked out when they heard this... how is a PAINT store not going to have PAINT samples? Paint is ludicrously expensive as it is and they have the audacity to talk to a guy that has bought thousands of gallons of paint like that? Hate to see what they do to new customers if old ones get talked to like this. Guess have to find a new location or go back to log and Benjamin Moore.
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May 2021 by Tracey Kelso
Fast friendly service. The store was clean an organized. Thanks!
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April 2021 by Kelly Flores Barron
Customer service was horrible! Not one worker asked if I needed help. Waited 15 mins then left, will never come back to this location
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April 2021 by Don Batten
Never disappointed in product, walk in ,pic paint (with assistance) walk out ,do not use curbside , like to browse. MOVED from OHIO to TEXAS 4 months ago .... same friendly service state to state...we love Humble Texas!
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April 2021 by Kim Jackson
Excellent paint and good service
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March 2021 by Debra Hudson
Need stocking and some bend cans.
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March 2021 by Sherroid Blake
Great guest service
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January 2021 by Junior Mendoza
Wonderful customer service, the staff was friendly and very helpful. Will definitely come back again.
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January 2021 by nycoe stone
Well here's the thing they should definitely bring back Morgan, dez, and Dustin those guys where the best employees at this sherwin williams location and ther customer service was hands down phenomenal.
