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April 2024 by Johnny Blaze
I went to another Shoe Palace in Willowbrook Mall looking for a certain item, and was told they did not have it. I asked the employee if they could look in their system if another Shoe Palace had it available. The employee said that Shoe Palace in Deerbrook Mall had it available. So I myself called this Shoe Palace in Deerbrook Mall before I went, and asked if they had available the certain item I was looking for. The employee on the phone said yes, and I asked if they could hold it for me, the employee said YES she could hold it for me (Note- I don’t live close, im coming from Cypress area), the employee said she would hold it for me just for that day. I showed up 2 hrs later due to traffic, and was told that they had sold the item I was coming to pick up. Before even showing up to this Shoe Palace in Deerbrook Mall, I asked if I could purchase the item online to AVOID any problems and was told NO that I couldn’t. I was mad, upset, because I could have avoided the trip, my time, my gas in my car.
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January 2024 by Suzaññe Dial
Love the store but they have too many young ppl working that play a lot around n don't help r greet customers when you come in, its like you have to find help. Please hire some mature employees that take their job n yur business serious
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January 2024 by avalos Ramírez
Excellent service to distract me
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September 2023 by Stephanie Olmos
The manger not sure what his name was, but he was African American and had a pony tail. He was completing a refund for my sister and completely made the cashier & her uncomfortable. He was making rude remarks behind her back imply she was dirty. This experience was really upsetting and we will now have to think twice about visiting again. I am not sure if the manager was having a bad day, but he needs to be retrained on customer service.
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August 2023 by Joseph Olivier
Trash company. I ordered a shoe with them 2 days before release, 5 days later they canceled and claimed out of stock. Funny how its out of stock once a shoe gains value. Typical backdoor store.
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August 2023 by Chris Addams
Good vibes, friendly staff.Good deals to boot on boots...if that's what your looking for.Mostly good sneaker deals and fresh new styles.
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June 2023 by marzoratti cruz
Great place, good stuff ✌??
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April 2023 by Truly Blessed
Idk why I gave them 4 stars 4 years ago but as of 2023 I've seem hella improvements and employees are alot more attentive with better attitudes
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March 2023 by Jonathan Townsend
Great place to get Nike shoes
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December 2022 by Aleshia Jackson
The shoe selection is ok, but they didn't have my daughter's size, so I ordered online at $40 more than in store. The worst part is my daughter selected a second pair and wS told $159 by the floor employee but got to the register, and the price was $189 and $204 with tax. She was using her own money and couldn't afford them, she was so disappointed ?.
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August 2022 by Felipe Mojica
The was an amazing shoe store. The gentleman that helped us out was amazing, I didn't get his name. Tho I will definitely go back and getting more shoes from here
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June 2022 by Topaz San Felipe
Loved this place for the fact the staff was So kind in trying to help my 12 yr old find shoes; love that the staff was informed on how they fit "Nike being a slimmer fit than Adidas."Treating my son as a customer is rare and I thank you ma'am for helping.The store is clean and neat and fully stocked with shoes or slippers for toddlers to adults. And has clothing as well.
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June 2022 by Alecia Brown
Jada helped me out and gave me great advice on sneakers I wasn't even aware of she had a nice smile and I will be back
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June 2022 by Courtney Evans
Make sure you see and try on both shoes before purchasing! Would not recommend!
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June 2022 by drew Rodriguez
Very helpful and great customer service.
