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November 2023 by Yesenia Rubio
The rooms in this hotel are exceptionally clean. This hotel is the tidiest Surestay/Best Western hotel my family and I have ever stayed in. We stayed with points last night which made our stay that much more enjoyable. Check in was fast, and breakfast was great. They have waffles, bacon, sausage, bagels, yogurt, cereal, fruit, coffee, tea, juices, and pasties. During breakfast I noticed they have a server checking the availability of the food constantly which is amazing. You don’t have to ever ask for anything. I have never seen that in any other best western hotel before. The hospitality staff is so kind at this hotel. The location is gated and the hotel does have security cameras. They are also very reasonably priced, We have booked a 5 day stay for Christmas as well.Rooms: Immaculate. Very clean.Safety: Gated location and very safe.Food & drinks: Great food. Hot and cold breakfast.Noteworthy details: Great customer service
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November 2023 by Ian Trevino
I stayed there for 2 nights. The first, a truck was broken into. The next night, my work truck was broken into. The manager didn't seem to care about either truck getting broken into. To me, it seemed like an inside job. The first truck was parked just out of view of all 3 cameras facing the front parking lot. Coincidence? When my truck was broken into, a friend and I were standing outside waiting for Doordash. No less than 5 minutes later, my truck was broken into. This happened right in front of the lobby door where 3 cameras face. The cameras did nothing to help. I could be reaching a bit here, but it just seems a little fishy. If you value your possessions and don't want to replace the windows in your vehicle, don't stay here.
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November 2023 by Siege Collab
Jackie from front desk is amazing thanks again for all your help! Great staff from the housekeeping to the lady at the complimentary breakfast very hardworking and friendly staff! Thanks, from Jorem :)
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October 2023 by Ollen Mullis
Immaculate facility, comfy bed, quiet room. Would recommend & gladly stay again. Thank you!
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August 2023 by Laura Matlock
It was fine. It was clean. I was just shocked about how loud the traffic was from our room. I realize we had a room facing the highway, but I still had no idea it would be THAT loud. So, I didn't really get any sleep at all, but it was safe, clean, and close to the Park n Fly.
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August 2023 by michael silvas
One of the if not the cleanest and freshest smelling rooms I have ever encountered/stayed in. Hostess was very helpful with transportation suggestions and meal
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June 2023 by Jen Ly
We spent only one night to catch an early flight, but enjoyed our short stay. We'd recommend this hotel for a longer stay due to its price point, amenities, and good location. Courteous front desk staff. Adequate breakfast.
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April 2023 by shaylc1985
Very clean and really nice rooms, the only downsides were the vending machine with credit card device didn't work they only accepted cash, so I had to go the gas station next door for a drink and the free breakfast doesn't start until 6 am so if you have to leave before then you're out of luck.
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April 2023 by Luis Sanchez
I discovered it by chance, I was surprised, it is above the big hotel chains, cleanliness in everything from bedding to facilities, they assigned me an impeccably clean room, complimentary breakfast that the kitchen manager gave me follow-up at all times to have a better experience, something that many hotels do not have today, very attentive reception, without a doubt the best in the airport area. Now it is my favorite, and the best, the rates are affordable, I am a Diamond client at holiday Inn and this is for excellence of what they offer me, let's support this hotel... I recommend it
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March 2023 by Joseph Lockett
If your staying in the Humble. Tx. area, this is the place to stay. The service, and rooms were beyond perfect. Everything was clean. Every employee was professional and so nice. The complimentary breakfast and the lady cooking was the best I've ever seen. Definitely will be my go to Hotel.
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February 2023 by Veronica C.
We only stayed one night. So we didn't really experience everything. We booked last minute. We had an early flight in the morning so we really just showered, watched a little TV, and slept. It was clean, staff was friendly, the price was right, and was near enough to the airport. I think only about ten minutes driving to get to the airport. The rooms were updated with nice walk in showers. The rooms were quiet. We were happy with the stay! Thanks!
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January 2023 by caudinet
We stayed for 5 nights. The hotel staff are so kind and helpful. The room was simple but comfortable, very clean and functional and convenient location near the airport. The rooms facing the freeway can be a bit loud but the staff kindly gave us a nice quiet room in the back. Can’t say enough good things about the staff. Pricing very reasonable.
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January 2023 by Arun H.
The only reason this wonderful hotel is not receiving five stars is because they do not have a laundry room. Besides that, they are one of the most friendly safe places around. Definitely worth the stay. They price match at the desk four and a half Stars
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December 2022 by Seror
I can't express how our stay here was amazing!!This Place was great, it feels like it was new construction and you were the first person in that room!!The best part was their door closed at 10 pm and if you don’t have a key you cannot get inside, which made us feel very safe over there!The breakfast had many options and was freshly cooked, everything was perfect I can’t find one thing to complain about!
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December 2022 by Rex Crown
Hotel is very clean. Staff is friendly. We stayed here 2 nights, found the bed and linen comfortable. The location is ok, you do notice the road traffic but not in an over the top negative way. Stay here.
