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January 2024 by Blake Smith
Tried to call about some information and was hung up on worst customer service ever!!!
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January 2024 by laura medrano
Great service and prices, recommend the shop. Definitely will return to service my car there
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December 2023 by Miguel Dla cruz
Hit or miss kinda place
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November 2023 by Kyle Conn
I barely rolled in an hour before close. They got me back on the road in an hour and didn't try to over charge me. Very grateful for you guys!
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September 2023 by A'Lisia
I called before coming to this location about a a/c high pressure valve. After talking with the people at the part store and the person advising me I bought both high and low valves. When I got to this shop the guy thought I was talking about another piece. However, he and the lady in the office told me $60 for both. Talked it over with the person advising me on the phone to make sure the price sounded right. He told me to go ahead and let them do the valve replacement that I brought in. The guy told me if I was paying by card it would be $70. I then said I own a business and I know the fees on $60 wouldn’t be $10 that you’ll trying to make more money off of me. Then the lady said $65 if you use a debit card then. I again said that’s more than the standard 3 to 4% fee most charge as I pay a merchant every month myself. She then said we don’t have to do the work we okay without your $60. Now I never once yelled at her or the guy. To even be spoken to like my business didn’t matter. I then agreed to the $65. Then I was told I must pay upfront. After I had just watch the customer before me pay after his work was completed on his SUV. Again she stated no problem for me if you don’t want to pay upfront. I said give me my part back and I’ll leave. As I go to back up. They had the other worker block my truck in as if I was going to run off without paying them. The lady said no we was going to work on that truck. I said no ma’am I saw him run across the street to pull up behind me but initially I didn’t question why because we were talking bout those fees. You wouldn’t have parked a vehicle to work on behind mine as it was only going to take less than 10 minutes for what I was having done. Mind you they moved another car so I could pull up under the covered part. I’m very humble and don’t throw my titles or weight around. However, owning a few businesses myself. I would never make a customer feel the way I was made to feel today. I had been to the #2 location a few times before was the reason I even came to this location. This was my last time coming though.I want to thank the lady in the office for treating me like she did today. It lead me to finding a very professional and nice shop that assisted me. They understood great customer service would lead to future business. The guy was like this is so simple to change as they both were easy to access and didn’t have any coolant in the line to draw out. Charged me less than $60 which I would have gladly paid because he was nice and professional like anyone with a business should be. Took him all of 5 minutes to change them out. I never even told the next shop how I was just treated at your shop to see if the customer service would be professional and courteous. I bought the coolant and charged the a/c myself now it’s blowing cold air. They definitely won me as a future customer. Again thank you’ll for mistreating me. Now I’ve found a place I can trust.
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September 2023 by Ana Mercado
They fixed my car quickly and at a very reasonable price.
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September 2023 by Chunichi B.
I wish I could give this place zero stars as well. They are trash and they do not stand behind their work. First of all, they over charge for the price of parts.They get all of their parts from O'reily. They jack up the prices as if someone is not smart enough to check the prices for themselves. They tell you they warranty their work but they do not. They use the word warranty, but the warranty only come from whatever store you purchased the parts from. They want to charge you for labor over and over from the sucky job they do on your car. Then they are easily offended when you tell them that something is not right, or the drive is different on the car. Instead of being more accommodating to their customers to figure out if a mistake was made on their end. All they are after is money money money, without providing quality service on the car.Please be aware and find another mechanic.... these people are trash and all they are interested in is bending you over and raping you for slum service.I would not recommend this company to anyone. I would not let them fix a bike if it needed repair. This was my last time allowing these crooks in my pocket. Please find another mechanic. Pretty soon they will not have any business because they are not right, neither do they treat their customers right.#Trashmechanicshop# please go somewhere else.
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June 2023 by Gregory P.
I brought in a Dodge Avenger for repairs, this was my second time doing business with this shop, and the experience was great. The communication about new work needed was great and was affordable. I will definitely come back and recommend them.
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March 2023 by Olivia C.
I arrived at Texas Family Auto Service this morning (03/25/23) before 8:30am and there were no customers. I proceeded to show the owner my last receipts for services that was done a few months ago where his wife signed her name and stated that I could come in to get my next oil changed for free. This was after I had to wait all day and night on a Saturday, hours after closing and returned the following day (Sunday) for them to repair my vehicle of which I ended up paying over $1,200.00.Back to this morning: The owner told me to wait, so I waited about 10-15 minutes then he came over and told me that his oil pump/machine thingy was not working. Then he gave me a business card and told me to go to the other location on 1st St but, it will have to be after 12 noon. I explained that I cannot come back on this side of town since I live so far away. Then he asked me if I could come on Monday, that will not work with my work schedule.I am upset because I was lied to. First, I was overcharged for the repair but, I had no choice because I needed my vehicle repaired before the weekend ended. They knew that the charges were bogus that is why I was offered the free oil change in the first place. For some reason, he did not hold on to his word.It's ok because they will lose more than they have taken from me and I am more than sure, others. Please do not have your vehicle serviced here!A very pissed customer.
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March 2023 by Amori J.
would nerver recommend this place to anyone I have been to many places mechanics and this is by far the worst id rather go to cristian brothers from here on out and pay double thats how bad i wont even get into details of my situation its too much just know i came from working at dealership that had scam mechanics just looking to make money and this place i thought i could trust at first i was dead wrong please stay away
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February 2023 by Monnie Brown
I love these people they fix your vehicle ? in no time awesome they can fix anythingThey fix my 2 pulleys2 beltsOil leakO2 oxygen sensorWindshield motorIT’s must you guys stop they 2 locationsServices: Tires
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January 2023 by Veronica Mosqueda
They will waste your time, told them what kind of car we had, and they saw the car, was quoted one price after they looked at it, then tried to tell us it would be more bc of the kind of car it is and its going to be more work for them, and the lady that works there is rude as well was telling her son that if we don't like it we can just leave and go somewhere else, in Spanish not nowing that I understood her, bc husband told her he didn't speak Spanish, so everything she had to say was said in Spanish to the guys there and then in the end they guy that was starting to do the alignment tells my husband that he has never worked on a mustang before so not sure what he is doing so don't waste your time like we did, DO NOT TAKE YOUR CAR HEREService: Wheel alignment
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November 2022 by A. Valerio A.M.T. LLC
BAD BUSINESS STAY AWAY STAY AWAY!!!! ????Taking advantage of an elderly lady, These people had my 80 yr old mothers car about 4 different times and the car still wont stay running,over 1500 dollars later and she just puck it up 10/8/22 and it keeps dying and we are put of money and now they expect us to pay them $350, im gonna reporte them to the BBB, I hate dishonest business Im reporting them to every news station out thereBAD BUSINESS STAY AWAY ????
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October 2022 by Paige M.
I would give zero stars if i could, i wish i read the reviews before i went here but I didn't and they got over on me. Mind you my car was probably messed up in many different ways, however as a mechanic if you see something wrong that's not fixable you should state that before hand, if you say you can fix a car that day you should mean that, they would say they had a part and take my car down only to find out they didn't have a part. they bullied me into working with them and scammed me out of hard earned money. Lastly they didn't even fix the leaks, they made it worse! Day after I left them my car was smoking and it stopped driving, I had to get it sent to the junk yard. Anyway, I will be taking them to court and hopefully putting them out of business because not only was my experience bad with them but many others had a horrible experience here. They do not deserve to be in business
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August 2022 by diana resendez
Texas family auto service took amazing care of us! They truly picked up the phone at all times and kept us informed. We are very grateful to them!Services: Brake service & repair
