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July 2023 by Janice C.
Run, run, run away from doing any flooring purchase from HD. First, the "in stock" flooring we chose had to be ordered and that took a month. Installation team is a joke - Cooper Flooring. Home Depot reps told us that we only have to move things from tops of furniture, that install team would move and work around furniture. Now our house is a wreck, beds are dismantled, and they are giving our friend who is helping us out a really hard time about the work we didn't do for them. When I try calling the store, they keep putting me on hold. When I try to call Cooper Flooring, a recording says they're busy and I should call back later. No option to leave a message.
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July 2023 by Porky C.
WORST Home Depot location EVER. USED BROKEN FAULTY tools they sell. No help AT ALL. Sucky manager. Don't bother coming here you're going to have to drive out to other locations for better quality and service.
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June 2023 by Sue L.
Window installation - Home Depot First the salesman was very nice, but not one step of the project went smoothly. The windows took 7 weeks to arrive but to be fair, I was warned about that possibility. Then they had a "computer glitch" and my card wasn't charge. So I had a contract showing "paid in full" but they said they had problems and the charge didn't go thru, I check my cards and didn't see a charge. The salesman, got on the phone with me and their main office and I tried to give them my credit card number over the phone, nope. She said it was a computer problem, she would check with I.T. and get back to me. The salesman calls and says the windows are now in but meanwhile they have never called me back. The office is again contacted and they say they can't take credit card numbers by phone. The next day, I drive into Humble to give them my credit card number at their store and they say they can't take it. It has to be done thru their installers not thru the store. The sales guy then says they will send me a link and I can pay online. I get a link with an invoice for twice the price stated on the contract. I contact the sales guy, and he says he will get them to resend the link with the correct amount. It comes, but with nothing identifying what these thousands of dollars are purchasing. And on it goes until installation time. They set up a time. They send me an email confirming the time ... they did everything but show up at that time or even show up period. I call the number in the confirmation email you are asked to call if there is a problem. I am told this number is their St. Petersburg Florida store ... I should contact someone locally! I text the salesman ... again, and I guess he contacts someone as they call me at 9 A.M. to say, sorry, no installers are available this late today can they just reschedule for tomorrow? The worst part is they require you to pay 100% up front, which I see why now ... but if they install my windows backwards and upside down I am not going to have much recourse since they are already paid for in full. I thought the ordeal was over, nope... so far, fo a week after paying and getting the windows installed, I get daily reminders notices by text and emails saying I still owe double the amount on the contract. The sales guy and their office agree it is a mistake and that I am paid in full, yet the daily notices keep coming. Soooo, that was a rather long way of saying the process has been most frustrating... and I am dreading the first big rain. My expectations are low!
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February 2023 by Jeff K.
Just finished buying a washer/dryer and can't say enough about Jonathan Billingsley. We had been in when we were shopping around and of all the places we went Jonathan was absolutely the most knowledgeable. He explained the differences of the brands and their line of products, answered all our questions. He gave us spec sheets and total cost for the two different brands we were considering. We took the info home made a decision went in and were done in 15 minutes. We bought at Home Depot because of the terrific job Jonathan did.
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October 2022 by Mildret G.
Home Depot has gone down hill After the pandemic They sure want your to get their credit cards and the pro credit cards but when you go and get materials ni one is there to help you and everyone is busy doing nothing everything we buy cedars wood for a fence it take 2 hours or more Even if you order ahead
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October 2022 by Rubye H.
pete was great! knows a lot about his area (lumber) and was very helpful. Had some check out issues and he fixed the price for us. Loved his customer service
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October 2022 by Michael Martinez
We always go to this location because our closest Home Depot doesn't have tool rental. We always find what we are looking for at good prices and working order.
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June 2022 by billy w t.
I have been here three times to get planters. The outside is blocked by crates of riding lawn mowers. Staff is almost non existent and really not helpful. Management issues I assume. Staff told me to just go to Lowe's. So that is what I did.
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April 2022 by Eric B.
I rented an electric yard implement and did half the work I needed to do before the battery ran down. So after 20 minutes I took them back and the cashier said they might give me a discount next time I rent something there. He told me they normally give a battery charger but sometimes they don't.
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March 2022 by Jenny C.
I walked into Home Depot today to get a lawn mower, I met someone there and the box of what I wanted to buy all the way on top shelves, He called someone to help and Gosh, This African American who is around early 20s his tag name is Albert, He showed up like he hate his job so much, Not smiling, Meanest human being I've ever met! He just like he woke up from a nap during his work and annoyed because someone call him to come to help, If you hate this job so much Albert you shouldn't work here, Customer come to pay their money not for looking at that face angry of your and like you are doing a favor, how dare you to raise your voice at me? Discrimination Asian customer?? First time in my life I lost my cool and Ask what the hell wrong with you? I walked out of the store and drove to Lowes which closer to my house and get the mower! Home Depot you have this kind of employee and treat customer like trash I am not going back to your store again , I just spend over 7k these couple months at your store to purchase, Never buy at your store again , remember there is Amazon, Floor and Decor, Lowes and a lot more of your competitors! Worse kind of human being working at your place is a shame!
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October 2021 by kevin gardei
Was able to get a weed Wacker, but brush hug and mower trimmers NOT on rental list, even though they sell items. Was a little disappointed that I was really unable to rent equipment to be able to take care of my yard. Flew out there to do just that, and now I have to try to find someone to do my yard. A job I could easily have done myself HAD I BEEN ABLE TO RENT EQUIPMENT!!The one employee did a great job trying to help with what he had...Thinking the problem is probably more corporate than a store issue.
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June 2021 by Crystal Blethen
this store is horrible. trying to get someone to help you is like pulling teeth let alone answer the phone
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March 2021 by Mark C.
Over the top with their draconian surveillance and parking lot announcements over the covid flu. Yeah, read the science and white paper on it, have you? Their curbside is lethargic unless you like watching grass grow. As Biden would say "come on man"! Wake up!
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March 2021 by Pablo A.
They stole my $.01 after i purchased an item. It's ridiculous how much they scammed me for never coming back this year , ill give it a try year
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February 2021 by Chantay M.
My company gave the corporate office gift cards for Christmas. We were able to pick from several businesses. I chose Home Depot because they always have something I need. Being that the home office is in Pennsylvania they emailed us the gift card information. This Saturday evening I finally had time to go in and use my gift card. The cashier rang up my items and I hand her the paper with the gift card information. There was a picture of the gift card with the numbers and PIN number. She says "I need to check with my manager to see if we can take this". I said "all you have to do is scan it". She then tells me that she doesn't know and that she would need approval. Many of us use gift cards often. We all know once they scan it and use your money off of it, they throw it on the garbage. They don't need it to balance their drawer at the end of their shift. She comes back and tells me she can't take it Bc the card must be "physically present at the time of purchase". I'm angry now. I drive home. Order all the same items online. Paid for it all with the gift card that "had to be present". I chose curbside pickup. So now I have a to drive back to the store and pick up these items I just had in my basket Bc she refused to scan my paper form of a gift card. The girl who bought my items to my car didn't verify my name or method of payment. Smh. Someone should tell the cashier and the manager that online gift cards are purchased everyday and they won't be "physically present at the time of purchase". Scan the darn paper or phone and move on. Grrrr.