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September 2023 by Justin Wade
So i made a post before saying i was having boot troubles with my axles well i was immediately contacted by James Naquin of Turner Cycles and he said hey bud send in your axles i explained the situation and everything he said I’ll fix you up. Well lemme tell if you never dealt with James of Turner Cycles I’m here to tell you the guy is 5⭐️ in his work, 5⭐️ in his customer service & 5⭐️ in his turnaround time he had all 4 of my axles done in about 3 days didn’t push them to side or nothing i can say James and Turner Cycles has my business for a LONG TIME COMINGPS Give This Man Your Business
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July 2023 by Clint Livingston
Wow. Just wow.After a series of horrible run-ins with other companies here recently, I was blown away with the customer service that this company has. I’m extremely happy with the product and their help with my questions.I had a boot that had a small hole, could have been for one of many reasons but I mailed it in and had it back in less than a week I believe!!! Incredible. And they covered it!!!I’ve called in with basic questions and have always been helpful, considerate and quick.May not be the lowest cost option BUT - it’s the low RISK option!!! Quality always wins and that’s what I got with Turner, a quality product with quality support. Many thanks to them.
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June 2023 by brad west
Had a shipping mishap thru ups and the freight was lost. Took a few months of fighting with ups to resolve. Was out of out control on both ends but they continued to fight for it. I will continue to be a customer as long as they continue to do business the way they do.I am extremely happy with every product ive ordered so far.Thanks again.
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February 2023 by Shane Godfrey
My experience with Turner has not been the worst in the past, but when I needed help it was not there. I waited three weeks on my order for one axle for a Canam Defender. When it arrived it was shipped with the wrong size axle nut, it apparently was too large.. after trying to tighten it, the threads stripped. I talked to the lady in the office, I then drove an hour to find a die, ran a die on it to fix the threads, bought a new nut and it still wouldn't tighten.. I drilled it out and put a carter key thru it, it broke the carter key and backed off the nut during a ride, deep in the woods.. With no choice but to drive it out, it ruined the knuckle, bearings, rotor, hub, and caliper! After 3 days, and four phone calls I finally got the owner of Turner on the phone. He was not willing to offer any assistance without me shipping the axle back so he could look at it to determine the threads were stripped... Duh.. I guess a picture wouldn't suffice.. This has been a 1 month process, and I don't want to be without the machine another month to have to argue more for one $700 axle! Mr. Turner was anything but helpful and compassionate toward all the money I have spent in the past for Turner axles.. I can nearly buy four Rhino axles for the price of one Turner, with good quality control, and great customer service. I'm down $1,600.00 now with all the parts it cost me.. Lesson learned, ordered Rhino.
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December 2022 by Joseph Olivier
I bought some axles from Turners bc a friend told me they was the BEST… Not only are they the best but the customer service is A++.. I had a few issues with my axles and they made it right. I cannot believe how helpful they are and how much went out of their way to ensure I had the correct parts for my unit.Thanks Joseph w/ the Polaris lol I’m sure they know exactly who I am. Again you guys and gals are AWESOME
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October 2022 by Anita Jacobs
I left review somewhere not sure where it went. But I wanted to take it down make the right review.We bought rubber axel boots an they split already an I thought was the boot. But instead it is the machine. Daniel got right to the problem an explain it to me an they held up to their name an honored their word. As they make or come up with better boots they are sending more to replace these. I’m sorry I jumped the gun not understanding until Daniel explain to me.THANK YOU ALL SO MUCH. Thank you for telling us about the tool as well we was told oh no there is no such tool well it is an they are sendin it to me.Awesome service and time responseThank you guysI do apologize
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September 2022 by Ron Howard
Great response time and customer service!
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August 2022 by Tony Wangen
Every one I spoke to was very helpful. I received the axel I ordered very quickly! Thank you!
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June 2022 by Armando Leal
James always takes the time to answer any of my questions and provides awesome customer service along with the rest of the staff there. Highly recommend them for all of your off road needs. GREAT PRODUCTS GREAT SERVICE!
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June 2022 by Jesus Carranza
Daniel the owner is awesome fixed everything
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May 2022 by Jason X
Most honest shop I’ve taken my machines to by far!
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May 2022 by Chris Fort
Very nice facility . Very neat and clean, organized. Service was friendly and polite
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April 2022 by Allie Overton
Great customer service & communication!!
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January 2022 by John Trussell
Nice helpful
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November 2021 by jonathan bossard
Amazing place , always there to help you out any way they can and will gladly answer and coach u thru any answer and problem
