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December 2023 by Parker Clements
This branch has really gone downhill over the past few years. The agitation in peoples voices whether in person or on the phone and with the unnecessarily long wait times at the drive through or on the phone.
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July 2023 by Lincoln Aoki
I have been banking here for almost 10 years. Mrs. Debbie has always been great.HOWEVER, The new front office staff is absolutely rude and unprofessional. I was involved in a major accident on Father’s Day that resulted me having to be in the hospital and miss quite a bit of work. Knowing that I had one more payment on my loan but wouldn’t be able to make it until the 19th of this month, I called in and spoke to Raelin about 2.5 weeks prior to 7/17/2023 and She assured me my account would be fine until 7/19/2023 when I could pay the last payment. Today I was sent some money since times have been hard since the accident, I deposited it into my account, card declines. Called and Raelyn answered again and said her or Mrs. Debbie would call me back. Never got a call and day was nearing an end so I called up and Raelyn answered again and told me my account is in delinquent status since it’s passed due. When I explained to Raelyn that this was extremely upsetting bc she herself told me I was fine being that I would only be one day passed the 30 days and now the only money I had to last me until Wednesday is locked and since she didn’t call me back, everyone in the office was already gone for the day. She then cut me off, put me on hold, and was sending me through the cue the other two times I tried to call back. She also tried to tell me before even looking into my account what my issues was and tried to just brush me off without even verifying any information. Come Wednesday I will be making my last payment and canceling my account.
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April 2023 by Brittani Castille
HORRIBLE bank stay far far away. Beware of Jennifer Cayden
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August 2022 by LaToya
This the only credit union I know thats not open at least for a couple of hours on Saturday.
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July 2022 by Toya Renee
This the only credit union I know thats not open at least for a couple of hours on Saturday.
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January 2022 by Lillie Hightower
I've been banking here for over 7 years now, And these ladies are so very professional in doing their job. They are going to make sure you're taken care of. Mrs. Nancy and Mrs.Rochelle are to of my favorite. Whenever you call on the phone it's the same type of service..I would recommend this credit union to anyone looking to start over, or even getting a car financing on a car.
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December 2021 by Yvette Hightower
The best customer service, I would recommend this bank to my family and friends who are just starting out with their first account.
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July 2021 by Kenneth Clayburg
This is a great place to do your banking business they understand customer service Jennifer Kayda and Cindy Dickey are two of the best ?at taking care of issues that I have ever dealt with will recommend the Credit Union to anyone they will take care of you.
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July 2021 by Bridgette Cooper
Customer Service is awesome and they are always willing to help you regardless of you situation
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March 2021 by Troy Styner
Nothing but love for this place lovable people dependable to your needs would strongly recommend anyone to give them a shot
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January 2021 by findkeisha
United Energy Credit Union ROCKS!! Nikki has always provided great service and as always been very helpful. She makes me feel like I'm her only customer LOL.. This credit union also has great rates. Keep up the good work everyone. Hi Jen :)
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November 2020 by Cerissa Robinson
I have been a member here for nearly five years. Nikki always always always is very pleasant, understanding, positive and helpful and so is Ms. Debbie. I would give five stars but some of the service representatives have unfriendly attitudes and aren’t easy to deal and/or communicate with. This is a great credit union.
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July 2020 by E. Young
I've been a member for about 7 years and I have never had a problem. The staff has always been friendly and addressed my needs from my car loan to credit. If I call or email regarding any issues with my account I've always received a prompt response. Thanks guys. Stay safe.
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July 2020 by Sandra
A few yearsI been a member of United credit Union for more than 8 years now and I am very happy with the. Excellent service....Especially with Mrs Nancy at your Humble office, always accessible and willing to give me the best of the attention , answering my questions, or emails promptly and helping me on time of needs.I will continue to be part of this happy family!!!
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July 2020 by Gina Fernandez
I been using United Energy credit union for a couple of years now. I’m so glad and happy I switched my bank to UECU. The member service representatives are always so quick to answer any financial questions I have and are very friendly.
