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July 2024 by Ilse Williams
I’ve been a customer of Verizon for many years (too many honestly) and every time I add a device it’s a problem. I never end up paying what they tell me my bill will be. Every time I have to call about it and not much is done. My last visit I got an Apple Watch. I didn’t need one but was told I had enough discounts on my account where I could get it for free. I asked about a million times if it would really be free and if I really only would be paying $5 a month for cellular service and no other monthly charges. Well you guessed it, six months later I’m stuck paying $25 a month for a watch that I really didn’t need (I already had an older model). Very dissatisfied and absolutely switching providers as soon as I can. It’s just always something and never how they say it’s going to be.
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July 2024 by Devin Smith
krista was a good help she answered all my questions pertaining to the phone service bill activation fee down payment i’ll be coming back to her if i need anything else
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July 2024 by Clarissa Ochoa
Krista and Ivan did a great job helping me
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July 2024 by Johnnie Walker
Krista was amazing. Very informative. Very Professional. Best experience I’ve had with an Verizon associate
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July 2024 by Liz G
I would like to take this time and recognize the above and beyond customer service by Cristian.
I am really thankful that he took the time to assist me with my situation. I hope that direct management can acknowledge and recognize his customer service skills. Thank you again Cristian for helping me out this evening.
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July 2024 by Jay Houston
This is the worst Verizon store ever. The door is always locked, but there is no sign tell customers to ring the bell. I went back to my car and called Verizon because Google said they were open until 8:00 pm, the CSR said she would call the store and check for me, they should be open. I was parked right in front of the door, at any point an employee could have opened the door to let me know now they were open. Of course, that did not happen. The CSR informed me the door is always locked at this store so you have to ring the bell on the side of the door. This is the 2 time I been to this Verizon store, the last time I left without getting the help I needed, because I had no clue to ring the small, unmarked buzzer on the side of the door. I saw the buzzer, but figured it was for employees to get in after hours or before work.
After finally getting in, the two ladies behind the desk were rude and not very helpful. I needed a physical SIM card, for a phone that was activated the day before on a digital sim. They seemed bothered that I even asked a question. Then they wanted to charge me for a SIM card, when the lady the day before was putting it in free. I ended up leaving and driving a few miles away to a corporate Verizon store, where my problem was solved immediately. I will never waste my time going back to the Verizon store.
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July 2024 by Michael Mendoza
Came in to get a phone and Gregorio helped me set it up. Also helped me out with Netflix and Disney!
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July 2024 by Diane Mendoza
Came in to get a phone for my granddaughter. Gregorio walked me thru the parental controls! And helped me get the Disney and Netflix bundle with Verizon!
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May 2024 by Nathali Reyes
David was great, and he was super helpful, He really took his time to make sure I got the help that I needed on my account ??
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May 2024 by astrid reyes
David offered great service,
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May 2024 by Jacqui Martinez
Helpful gentlemen, professional, understood my needs and was able to answer all my questions. Very polite and stayed a little late to finish providing excellent service to me, without rushing.
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March 2024 by Paul Joseph
Good morning ☀️ , the customer service I receive today was so bad I don’t think ? I want another phone from Verizon , I spoke to 3 people and a manager , they all need to be retained on how to handle customers that are sending thousands of dollars with you all I have 5 lines so that should say something , the only thing I was calling in for is how to extend a payment the app from a business account, this is so sad on some many levels! I been dealing with them for some years now but I think I’m going to switch over to AT&T or Samsung ✌️The guy name is Tyler and Verizon the address is 9659 NorthSam Houston parkway E suite # 100 , this guy promise me that my bill would be $214.00 each month after the 1st one , then screwed me over with a $369.00 bill ever month , Damm
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March 2024 by VALERIA GARZA
Went to Verizon last year turned in an $800 phone for them to only give me $112 credit. Where is the rest? This is ridiculous. Then I call and the lady is speaking constantly over me then hangs out because proceeds to say that I’m rude when it’s her and reality not listening.
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March 2024 by Lucky Carrington
Broke my phone and Steven Mendoza was a big help for me in the store. Excellent customer service and helped find a solution for me in no time. Very knowledgeable as well.
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March 2024 by Kimberly Hampton
I don’t have a problem with the way that I am treated here
