-
May 2024 by Gilbert Reyes
All I can say is just wow!
Miss July was amazing, well the entire team over there! I never been treaded so well on just getting my cell phone taken care of!
Thank you Verizon!
-
May 2024 by D B
As a customer who travels constantly and tends to manage Verizon services online/over the phone, I was impressed with July at this Verizon location. She assisted me in adding a new line to my account (total of 4 now) and thoroughly answered all my questions. She went above and beyond exceeding my expectations. The manager was also knowledgeable and attentive.
I highly recommend this Verizon store and staff.
Thank you, July!
DS
-
May 2024 by April B
Dawn was such a wonderful help today. I left very satisfied, and she listened and answered all of my questions.
Thank you, Dawn!!
-
March 2024 by Cristian Romero
Went to upgrade my phone, Hector was very helpful ? took his time explaining everything will come back again.
-
December 2023 by Eli Salcedo
Madrid at the Atascocita location is the rudest, most condescending “manager” that I have ever encountered. He had an opportunity to turn a disappointed customer into a satisfied customer. I went for assistance with my new account consisting of 6 lines and his attitude was so poor that I cancelled my service before it even started. Madrid obviously doesn’t have the demeanor, attitude or interpersonal skills for customer interaction. Verizon would do well to provide him an opportunity to work in a non customer oriented field of employment.
-
December 2023 by Brittany Wilbourn
I went in with an older damaged phone. Mentioned my protection plan and that if it wasn't able to be fixed I had a phone in mind. They helped me file the claim with my protection plan and did not try to sell me a new phone or accessories. How refreshing to work with honest genuine employees who want the best for their customers! Will definitely be back for my upgrade when I'm ready for a new phone!
-
October 2023 by Brienne Ramey
Customer service would rather converse with coworkers than help customers.
-
August 2023 by Toni Jarnecke
They were so patient with us. It took them over an hour to try to help us but they kept trying.We have always had very good experiences at this location. Thank you!
-
July 2023 by Josiah Ross
Great experience on visiting Verizon
-
July 2023 by God First
This location has the worst customer service I've ever seen at a Verizon Wireless Store. Verizon use to have some of the best customer service representatives in the cellular phone industry, I just don't know what happened with this batch of representatives. They are all dressed in black streets clothes and standing around huddled up talking which is very unwelcoming and intimidating. They are rude and the security guy just sits there like a lump on a log. I would give this place a zero stars if i could. After the second visit and bad experience it will be my last I will drive an hour away if i have to to get better service.
-
July 2023 by Evelyn Guzman (Wipe Rite Cleaning LLC)
We worked with Maria business account manager. She was excellent and very patient showing us how Verizon was ready to welcome our business to the family. We highly recommend this Verizon store over all!
-
July 2023 by Alfred
Went into this Verizon they had a total of 4 agents 1 manager a lady, we came into the store she put us down and said it was two people ahead of us two of the agents were helping other people we waited so long the manager helped another customer than went to fix on some store display phones leaving us waiting one for 45 mins she than came over asked wat we needed told her she was rude not friendly she added a device to my account never explained anything gave me the phone n my hand and said have a great day.!! She didn’t ask me what plan I wanted she didn’t even put phone in a Verizon bag she was trying to get us out because it was almost 7 closing time, we made two trips to this store 5pm and we came back at 6 because we were advised to come back. The original agent we spoke with told us if we come back with the defective phone and box they could waive the restocking fee so we did that went to get it came back the agent that was helping us ran to back n never came back out I explained to her what he told us and she stated that that isn’t true and still charged me the fee even tho they website states if defective the fee would be waived she would not do anything… Also the phone she gave me she scanned wrong so I had no service from 7pm till 9am because she was careless.. so tech support had to do some things to get the imei number sim number n etc to activate the phone properly she didn’t even help us. I give this store 1 star due to there slow customer service and their leader doesn’t have the Verizon customer service oath very rude I felt judged and discriminated against it was the nastiest transaction I have ever encountered.!!
-
June 2023 by Queen Jones
No surprised at the most recent negative comments about this store. I owed them a review from a few months back based on my experience. I wanted to first figure out the logic behind what happened with me so I did a little investigation. It turns out that some people have been able to obtain phones using other people's information and the stores are on high alert. The target group appears to be my race and skin color. So here I was walking into the store very casual (shorts, slides and socks). Apparently I fit the description of the "usual suspects" and so I was treated as such. Long story short, the one csr intervened in my transaction and ordered another csr to not complete my order. The other CSR lied to my face and told me I would "receive an email explaining why in 4 days". I called customer service, only to find out that my account was suspended because the store flagged me. I was now left with 4 Iphones and a suspended account. My monthly bill is $0.00 because the account is suspended. Did I call to have it reinstated? Absolutely not. I sold the phones on Facebook Market Place and they gonna have to keep it suspended. This is the price Verizon will pay for its ra**st and judgemental staff. The information used to open my account was mine. I could have provided multiple IDs and even my US passport as proof of idendity. But no, this one overzealous guy declared me persona non grata. Stop profiling people! It's disgusting.
-
May 2023 by Shelia Rae
Verizon has lost the excellent customer service that they were known for years. At least at this location. I will keep my AT&T phone.
-
March 2023 by Mike P.
I went into the store and was greeted by Madrid, a very polite and willing young man. I told him what I wanted ~ a tablet ~ and that I knew nothing about them. Madrid showed me several options and was very knowledgeable about each one. The only thing I was disappointed with was they didn't have the color I wanted in the 256GB iPad I chose. Oh well...Madrid was great!! He even got me a discount!! I'll be sure to go back to the store again.
