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November 2024 by Ashley B.
-Pictured below is a must buy item! -A picture of the cleaning cart Showing that they keep their restroom clean! -Broken bathroom stall is the one before you get to the last bathroom door
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September 2024 by Jamita H.
Stopped by here because per the usual, we forget things when we go on vacay! Regular store, nothing special. We got in and got out. Store was clean.
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September 2024 by Cheryl N.
The Walmart on Wilson Rd. in Humble,TX has terrible customer service... trying to check out of a store that has many self-checkout registers, many are not working, only 2 can be used to pay with cash, is ridiculous! I was there the morning of September 12, 2024, to purchase one item. During checkout, one customer had a cart full of items; the other one didn't have as much, so finally she left. I tried to pay for my item with cash and coins. The machine would not take my coins! This store has the worse use of space and customers' time that I have ever seen!! Repair the self-check out registers or remove them!
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April 2024 by Curt W.
Went by this store today, and after filling my cart, was told, "We're out of bags, but you can buy a reusable Walmart bag". I walked out and left my full cart sitting in the aisle. What kind of manager of a multinational company allows your inventory of grocery bags to fully run out?!? You should be giving away reusable bags, while you drive fast to the nearest Walmart and beg for enough to hold you over until your shipment arrives. This is basic inventory management! Your customers deserve better, but in reality, this is typical for the way Walmart treats those who are reduced by economics to shop in their stores.
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April 2023 by Shelby Cunningham
Went to pick up a cake for my kids birthday, the cake was melting and the characters were almost all knocked down. Needless to say my kids didn’t get the cake they wanted because they didn’t even offer to fix it.
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November 2022 by Latrina I.
Worst customer service ever and dangerous surroundings The parking lot is EXTREMELY dark in the evenings. When I called customer service to report it no one seems to want to help! I will be contacting corporate or the news media for an outcome
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September 2022 by Crystal T.
This isn't right. Why is Walmart so awful? I used to enjoy shopping at any Walmart anywhere years ago. I would be in my local store 3 to 5 times a week and wish I could just have an apartment upstairs! Just because society has gotten so bad doesn't warrant Walmart staff to not strive to be better. I don't shop at Walmart much anymore. Rarely in recent years (5?) do I dare. Well this morning I chanced it. For one small box, no cart needed. Though I had dozens upon dozens loose in the lot to choose from. No one rounds the carts up? The customers clearly don't put up. I meant to say something to the greeter. But she didn't greet! I chose to greet her instead and didnt bother to mention the lot. Just get the one thing and get out. If I can find it. I walked around and around searching. I didnt bother any staff nor did any seem friendly or ask if I needed help. Especially the one guy that was spitting "Fxxk" in conversation with another staff member. So I found it, let's check out. But oh, none of these self check outs are open? The woman said No, they're open on the other end as she pointed me in that far direction. I said ah, that's not cool, I parked at this door. She yelled at me! Yikes! Yelled, "Well, THAT door opened first!" Smh. I had to tell her "Well, aren't you lovely?" I now had to dare go to management with these 3 stinkers. At "customer service" 2 gals are talking waiting on one ahead of me. No "good morning, ma'am. We'll/she'll be right with you" no boo. One walked off. I knew that must be a "manager" When I got called up and said I only needed to speak to a manager they both acted stupefied. Till i said Fxxx. "Manager" seemed to agree a little bit that it isn't good for store staff to use street language around customers and the greeter should greet and customers should never get yelled at. Still, I will find more needs online for delivery from other vendors. Never walmart. They are not right! Thankfully the "greeter" dared not ask to see my receipt on the way out. God knows my gloves were off and He helped me out of there in peace.
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July 2022 by John C.
Went for an oil change 7/28 and as I was driving home after, I smelled burning oil coming through A/C. Checked oil later and noticed it was over half an inch over the max on dipstick. Went back 7/29 to get it resolved and was told by manager David I was a complainer and was not welcome back to Walmart after they took some oil out to resolve the problem. I had only once made a complaint to him years ago when I had tires installed and they left the brand-new polished aluminum rim all dirty and scratched looking. After cleaning off the dirty oil smudges from the outside alum rim it seemed to be okay with no scratches on that one rim, the others I had no complaints. The last oil change with Walmart no complaints for when I checked the oil after the work was done and it was in the low high range mark on the dipstick as a matter of fact, I was very pleased with everything. After I went back for the recent oil change and removal of excess oil by service tech, I waited and checked the oil dipstick again right after that in parking lot, and it was still over and that is when I was called a complainer by manager David and not to come back. I guess I'm supposed to let you ruin my engine and pay you to do it right. David did not even come outside and check it for himself, because if he did, he would have seen my complaint was justified and had the techs redo it. Instead calling a steady customer a complainer for 2 complaints ever made to Walmart after over 40 years of going to Walmart and never a complaint with Sam's which I am a member and always giving them a 5-star rating. I only complain if I'm not satisfied and there is something wrong which is not often for as many establishments I visit. If the oil level would have been less than a quarter of an inch over the max on the dipstick, I would have been okay with that, but it was way over the max and I know that can ruin an engine my engine. Anyway, do not take your car there unless you really don't mind paying for high-cost engine repair work down the road because these people at Walmart do not care about customer service and doing a proper job, and if you call them out on it, you'll be classified a complainer that can't be satisfied and not to come back to Walmart again. He also told me that he was going to inform the store manager and all of the other Walmart locations about me so I will be black balled from Walmart all together. That's fine you're not the only store in town, jerk. By the way jerk, if you would pay better attention to those customer complaints and realize the authenticity of those complaints to help improve yourselves your auto service would be a lot busier than it is now. But I suspect you like it that way, slow and easy, so running off good customers will help you keep it that way. If I was upper management, I would have got rid of you a long time ago because it's you that is running off the regular customers from surrounding neighborhoods from visiting. That's why when I told one of my neighbors, I was going there for an oil change he told me he wouldn't take is truck there to have them do anything. I stood up for Walmart because of the previous oil change and said to him that I haven't had no problems from them only to find out now how right he is. You're a salary employee why should you care right, slow easy pay me, slow easy pay me. Walmart really needs to send you to customer service school, and I mean immediately.
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January 2022 by Gregory T.
I will give it 3 stars because it's Walmart, this location didn't do anything overly bad, BUT!!!! They don't yet have the ability to pay by tapping your phone, this may not be a big concern to others or maybe even for Walmart, but come on seriously, 711 has that technology, gas stations have that technology! I lost my wallet and was trying to buy stuff because I just moved to Texas, thought to myself I can use my mobile wallet. NOPE!!! Not at this Walmart u can't. If ur not going to be innovative, At the very least keep up with the changing times, update ur systems. Customer service and satisfaction is becoming a lost art. Amazon really put these other companies to shame or worst out of businesses.
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October 2020 by Pam M.
This store is usually a mess- and I try to avoid it but sometimes when there's no other option - I will risk it. Big mistake. Huge lines- very few self check outs open and not a single cashier that I saw during my last visit had their mask over their nose- literally walked down the line as I was leaving and every single one had it below their nose. One person in customer service and one of the two people near the door had their's on correctly. Not a manager in site as usual. Try calling and it will just ring- no answer once you get past the prompts. They can remodel the store all they want but until they get a handle on their employees it will still be the same mess - just in a nicer package.
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August 2020 by Pastor B.
Terrible service once again after giving Walmart a second chance my order was once again not delivered. I once again was missing key items that they didn't even bother to notify me about. On top of that your outside security is terrible as well.
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August 2020 by Tonya R.
We all don't expect the best customer service from any Walmart. During covid, things were a bit inconvenient as you could only enter and leave on the far grocery side of the store. But today 8/13/20, I notice the garden side door was open. So I went in with others who were going in. I got what I needed (I like to be in and out of Walmart), and I did notice some changes...stuff were in different places I wasn't use to, and they had a whole new fancy wine section. Anyways, did self check out. Tried to leave out the door near the check out, but the doors were close. Since I was parked right outside the garden area, I went that way to go back out. I saw a young black girl with eye lashes that look like they were about to fall off. She was near the door with the older hispanic lady with long hair they need to promote! Anyways, the girl looks at me, and I thought she was going to want to look at my reciept. Nope, she leans in to tell me something & I couldn't hear, she repeats, "Do you work here?" I displayed my clothes like, "Where from my clothes do you get I work here!?!" She says what I think was that I couldn't leave that way. There were no arrow saying entry only. The door that people were entering in (and still entering in as she talked) had the sign above the door as you could leave that says "thank you for shopping at walmart"...so that tells me I can leave out that door as well. I said, "My car is right there!" I mean you could see it from where we were! And proceeded to tell her, "I came in this way!" (Again as 3 people came in as we talked". She had the neeve to say, "Oh so you just haven't been caught!" Excuse me! I repeated again, "My car is right there!" I mean she's crazy to think I was going to walk the entire length of the store to the grocery side, to walk the length of the store outside in the hot azz sun to get to my car, that I could see right in front of me. She finally twirled around and let it be. SMDH. I mean reserve all that energy for someone not wearing a mask during these times.My problem was with asking me the d*** question of if I work there...and most importantly said "So you just haven't been caught yet", when I told her I came in the door that way while 3 people came in as she was talking to me! Girl, why do you think you're posted at the door!?! It's open! If they didn't want people to enter or leave it would be closed or say enter only! This is why I usually stay away from Walmart.
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June 2020 by Jowanna K.
I used the grocery pick up for the first time at Walmart and I will never again use it. I waited an hour to get my groceries and items were missing. I got so frustrated seeing other cars who came after me get their groceries first . I had yo call 3 times but then finally I talked ti one of the employees there and they helped me.
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April 2020 by Cornelius S.
Ok, they were out of IPADS. They employee TOLD ME TO GO TO WalMart.com and purchase it. I did and they sent the wrong one. Simple just got to the store and return it. Wrong. I was told they ship from a 3td party , so I to call and try to send it back through them. This is a big hassle. Is it really worth all this.
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March 2020 by Deborah Jarmon
Need more cashiers and less self service. I'm already paying for the merchandise, so why do I have to bag it myself!
