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February 2024 by Ingrid Velazquez
I went to this branch because the one near my home is just awful. I did not go in with high expectations due to the fact that I have literally been on the phone with representatives from the legal department every day for the past week, and NO ONE had been able to help me or show any sympathy with the situation I was going through. I would it go into too many details about my situation, but I do want to make sure Erika (the branch manager) knows how extremely grateful I am for her help today. She went above and beyond to help me resolve my issue and I was successfully able to gain access back to my account. She really showed me that she cares and is willing to help her customers. Erika you are a ROCKSTAR ⭐️ Thank you again for this amazing customer service.
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February 2024 by John Flores
Slow service, only one attended at desk
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February 2024 by Hazary Brito
Worst place to ever bank. Cheryl told me that funds were to be available after my deposit but the receipt said otherwise. False information given. Just use the ATM. Tellers don't know what they are talking about about.
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February 2024 by Bill Everts
Cheryl is an all-star teller. The "gentleman" in front of me came in looking for someone to argue with, stomping off to an office after giving her a hard time. Cheryl kept her calm, professional demeanor despite the difficult customer's attempt to get to her. I appreciate you, Cheryl. You are a credit to this branch.
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November 2023 by K Haney
Bad customer service. Under staffed. Long waits.
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October 2023 by Bonerge Molina
Only on person in the front. Bad service
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August 2023 by Eduardo Z.
Came in to do a simple transaction because they close at 5pm, the teller proceeded to tell me she had to check with her bankers to see if anyone was still available at 4:29PM ! Mmm 30 minutes till close they could not be bothered to assist. Plenty of banking institutions in the area, I suggest you take your business elsewhere it was completely empty and they could not be bothered.
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May 2023 by Margarita Garcia
They say you could open an joint account online,NOT TRUE!!
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May 2023 by OutOfCntrl
Stop in here to get change. Horrible customer service. Only one teller inside bank, while line is backed up. Refuse to give change for a $100. Said I need to have an account in order to make change. What kind of extortion is that! You guys encourage me to never do business with you all
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March 2023 by Shawn Woods
My first visit to this location. Ms. Skinner is an outstanding listener and very interactive. Great customer service.
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February 2023 by P.I. Patel
5 teller windows. 1 teller working. 10 people in line. They can’t even do the math. ??Find another bank with better service.
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February 2023 by Benton Dula
Banker makes appointment, confirms, and then cxls. Does he really want our business? Chase starting to look pretty good!
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December 2022 by Groovy Curtis
Would close account and never do business with Wells Fargo again if it wasn’t for Ms.Ericka skinner(5 stars to her) everyone else is very unaccommodating.
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September 2022 by Stephen Bedford
Review completed by Linda Bedford.Wow! Gone are the days of entering this bank and actually getting efficient customer service! I have lived nearby for years and always banked here, but this is ridiculous! I arrived at 10:30 this morning simply to get a quick document notarized. Nope. One couple waiting for a similar such transaction. Now there is a posted QR code in the lobby to get on a wait list. I have a smart phone and know how to use it, but the captcha didn’t work on this site and I couldn’t complete the “wait your turn” registration. I got in line for the teller, who helped me complete it and she explained there was one banker in the building. After 30 minutes of waiting, the one banker appeared to explain that he had someone coming in for an appointment, so it would be awhile before the other couple might be seen. Then, he had another appointment scheduled a short while after that. Enough said. I left the bank thinking that I need to do some investigation on a bank that actually staffs its branches to allow customers to take care of business.
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September 2022 by Jim Lapsley
Always wait for an extended period of time just to make simple transactions. One teller and One drive thru attendant. Hire some more people!!!! This will be the last time I come to this branch. do yourself a favor and go to another branch!
