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November 2023 by Tiffany Fulcher
Was told it would take two to three days to look at our vehicle to cover something under warranty.That seems reasonable. When we came to drop it off now it's ten days to even look at it. We have a warranty that covers a rental but they won't provide it until it's looked at.How are we supposed to go ten days without a car?
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November 2023 by Pc Illiterate
Absolutely horrible experience. Called. Explained I was in The Woodlands and all dealerships in Houston were several weeks out just to get truck seen. Was told bring my truck in and in 2-3 days it would be looked at, and once they determined a valid repair was covered, we would get our rental car per terms of the warranty. So drove 45m up to drop truck off, along with 2nd car to get picked up. Upon arrival service advisor was lackadaisical and seemed unwilling to help.. Service advisor said truck wouldn't get seen for 10 days at best. So taking truck back to The Woodlands to figure something else out. So wasted 45m x2, to come all the way up here for nothing. Very disappointed in lack of basic customer service and respect for someone's time. Will never return to this dealership.
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November 2023 by Hunter Witherspoon
Easy deal on a Dark Horse Mustang with Ashley and Riley with no Dealer Markup or surprise fees. Would definitely do business with them again!
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August 2023 by Jeremy Lind
I ordered a 2023 SuperDuty through Matt Hinson at Bill Fick in October of 2022 and it arrived last week. The entire experience with Bill Fick Ford was painless and easy. Matt is a great guy and very helpful. Upon delivery the truck had a trim piece along the windshield edge making a little noise at high speeds. They promptly gave me a loaner truck and got that issue square. I came over from Louisiana because of a friend’s recommendation. Nothing but kudos! I’ll be back next go around!
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July 2023 by jonathon chisum
Took F-150 in for recall work. Was told that the recall part was on back order for and would be on backorder for an unknown length of time... But, they could replace the whole system for $1,800.00 right now..I went ahead and bit that bullet. They did fix the recall problem; but, now that I have my truck back, the breaks violently shake the whole truck. Before leaving my truck with the dealership, for what should have been warranty work, I did a full break job using new Ford roters and new Ford pads...each stop was smooth as ice when i finished...now, after picking up the truck my rotors are severly warped... I guess heating up my breaks and driving through water was a part of the warranty work. I will not be returning to this dealership for any work or any purchases. Now, I am out $1,800 for warranty work, and I will be turning my brand new rotors and replacing my brand new pads on my dime. I love Ford products, and this was the first issue I had with my F-150 after reaching 280,000 miles. I will buy another one. But not here.
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June 2023 by Becky H
Service department is fantastic. Honest pricing compared to other Ford competitors. Will defiantly continue to service my truck here.
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May 2023 by Ryan Taylor
I must say this has probably been the best vehicle buying experience, hands down. Mike B was great and there was no hidden items or fees other than the sticker price-what you see is what you pay! Once we got there it was truly a small hometown feel with all the great folks who work there. Really felt appreciated and welcomed there. Not too many dealers who can do that. I will definitely be back again for my next purchase. Bring your kids too..they will be welcomed and entertained
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May 2023 by Aimee Escobedo
We took my vehicle to Bill Fick Ford for body work on an insurance claim after a collision with a deer. The superstar here is Gordon from the body shop. It took a while to get my vehicle back having to deal with insurance. Gordon kept us informed without over promising. He was polite and professional. He was usually available to chat and when he wasn't, we received a return call in a prompt manner. Some issues arose after the fact and he was eager to help, at my convenience, and always with a smile. Thank you Gordon, for making this whole experience a positive one!
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May 2023 by Jeff H (Jeffh81)
Run dont walk to William Wood. He is the man to buy from, bought a truck completely over the phone from him with ZERO issues. They played absolutely no games unlike Gullo Ford of Conroe who wants to charge 10k over for Superduties. This place has the hookup and will continue to get my business
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April 2023 by Pat Michael
I’ve always gone to Gullo. Made the move to Bill Fick and used Mike Reilly as my sales guy. I could not have had a smoother process from ordering the vehicle to Mikes communication keeping me up-to-date on the tracking process to the final delivery of the vehicle. Highly recommend Mike Reilly and this dealership.
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April 2023 by Dan W
“No bull” is right! Got a great deal with straightforward and pleasant service on a new Ford Ranger Lariat from Chris Mounce. Was worth the drive from Houston just to deal with a no nonsense Ford dealer. Every member of the staff was nice too. No upselling or pressure on accessories, add ons, or extended warranties either. Easiest purchase experience in my life and all around a great experience. Will be back to Bill Fick for my next Ford.
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February 2023 by Donal T.
Had air in my fuel system after changing fuel filters, my own fault. Drove the extra 30 minutes to huntsville to avoid usual dealership. These folks were fast and cheaper than usual experience. Never going anywhere else !
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February 2023 by Stephenie Weissinger
This dealership sells a huge amount of trucks and many to people out of state.My husband got his Ford 250 Tremor here right after they came out and It's true that you have to drive a bit to get a good deal. No wonder as after visiting 4 dealerships closer to home the price paid was thousands less. We came from League city to Huntsville and were not disappointed. The saleswoman was knowledgeable and attentive. We will be going back to check out the SUVs when my lease is up.
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February 2023 by Blizzard Boo
Take everything you think you know about a car dealership and toss it out the window!Next, visit Bill Fick Ford of Huntsville, Tx.I did and I was blown away by the REAL caring and happy environment I discovered in both the service and the sales dept.These folks know the right way to earn and keep a customers trust!I've been uhm...jerked around?, by other dealerships and the awesome folks in this service dept., went the extra miles to help get my truck back on track.Yes, I was so impressed that I came back and bought a truck! The sales experience was even beyond easy.I can't say enough about this entire company, y'all just go see for yourself.Did I mention traveling over 10 hours just to do more business with them? They ARE that fantastic.
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February 2023 by Jessica Mayton
Came in twice within two weeks to speak with a sales manager to be told both times, none were available. First time was just before New Year, second time today. On the first time told they were busy with end of year inventory. Today inspecting vehicles for hail damage. Come on! I came in both times because I wanted to buy a truck from my hometown Ford dealership. Oh well, I guess I’ll go to Houston to spend my money.