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December 2023 by Robyn Flowers
Everyone at the Huntsville Vera Bank are so nice and helpful. I am always greeted with a smile as soon as I walk in the door.
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December 2023 by Phyllis Campbell (BackFortyBluebirdHabitat)
Very friendly staff and great customer service!
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July 2023 by Christopher Burns
Amazing customer service Juan trejos was very helpful and took the time to explain to me all the issue I was having and was extremely friendly couldn’t ask for a better bank
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September 2022 by Jacob Sweet
I deposit my check every pay period on Thursday even though the check is dated for Friday. This has been going on for at least a year as My company draws our checks from this bank. This has been fine with multiple employees over the course of a year like I said. Today the employee “asada” refused to do it even though she can see my bank records show it’s been repeatedly done and then kept ending the call on the itm when I was trying to explain this to her. Usually get great customer service except for this one employee who ultimately put me in a tight position as I had planned to pay bills today. Would understand if they never did this, but they set a precedent by doing it for me over and over again without problem. Will close all accounts with them
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August 2022 by Marie Castecka
Great bank.
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March 2022 by Tonya Charlot
No it is not, the mobile banking app is ridiculous your statement on the app will change. The teller we tell you on the mobile chat that they do not see what you see how can that be,it’s their banking system. The will not dispute unknown charges on your account but will charge you outrageous overdraft fees.
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November 2021 by Ben P.
Way better then others. Got my card same day and they where under construction at the time. Had nothing but good positive vibes from them. Matt the branch manager is cool as hell and his team works hard to get stuff done quick. The app is also easy to use too.
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June 2020 by Mary Burt
Very nice people and they treat you like family..
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April 2020 by Pamela Coston
Been with this bank for 6-1/2 yrs. Love Rindy and Edwina. Wouldn't bank anywhere else.- P Coston
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March 2020 by Valeska Corvin
But people here are always very nice and very helpful.
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October 2019 by Joshua Chisum
Preface by saying the folks at the Huntsville location do their job well. I've had the worst phone support, tech support, fraud support, and general lack of services from this brand now they have been acquired. The phone support people are always so rude! WHERE IS THE QC FOR HELP DESK!!!!! The app is obviously 3rd party strung together, but no built in fraud detection, so you have to get yet ANOTHER app (which I've used with another bank, and it suuuucks) to "help monitor your card transaction) basically THIS IS NOT A CARD YOU CAN SAFELY TRAVEL WITH.
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September 2019 by Lilly Crowson
I have always been treated very well at Verabank no matter which location I go in. Citizens National bought out my bank in Kilgore. They have been absolutely amazing from day one. I love the people at the Huntsville location. They have always gone above and beyond to help me. I have nothing but positive interactions with Huntsville VeraBank. I will never move my account, even if I move out of State or Country.
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July 2019 by Moving On
My account was also sold by B of A to Citizens National now Vera Bank so far I am very pleased they have always treated me in a very respectful way. Always ready to help if the need be. Thank You Vera Bank.
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March 2019 by Dennis Hill
I have never went into this bank and not been treated like a very very important customer to them. All of the cashiers are very well trained and very eager to be helpful. I have Had some problems with my password. I spoke with Debbie and she stopped what she was doing. immediately fixed my problem. didn't tell me what to do. she did it for me. helped me to the point where I was very comfortable with signing on and off the account since that was new to me. If you want personal service and the feel like part of their family that's the place to be !!!
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October 2018 by Richard Moore
Amazing every time I go in. I had a problem with the atm and the bank president came out to make sure it was fixed personally. I'm a nobody patron but he made me feel like I was a president. Thank you citizens team!