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February 2024 by Andreea Pineda Romero
Had to stop here as the rental I picked up from the airport got a flat tire on the side of the freeway…. They are not very friendly if you don’t lease directly from them and come from the airport with an enterprise broken vehicle….. matter of fact I’m still here being ignored while she handles all of the customers coming in that seem like local folks and regulars…… won’t be using enterprise for my business travel after this experience.
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February 2024 by Randall Seaman
I rent very frequently with the Huntsville, TX location. What a great team... professional, friendly and always a clean, well-maintained vehicle.In business, I've rented from many companies and locations over the years.Enterprise Huntsville is always at the top of the list.
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February 2024 by Steven “Deevo” Wilson
Insurance company paid for rental. Employees kept trying to upcharge us into a bigger vehicle that required compensation on top of what insurance was paying. Staff were cocky and unhelpful. Kept explaining I only needed the car to go to work, I wasn't paying extra for a larger SUV. Would recommend a different rental company or at least a different branch.
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January 2024 by Justin Killingsworth
Experienced disappointing customer service with Enterprise Car Rental. Communication was unclear, and resolving issues took longer than expected. Staff seemed overwhelmed, and the overall experience fell short of expectations. Improvement in service efficiency is needed.
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January 2024 by peggy crabb
Very good company for rental cars Staff is wonderful and knowledgeable on what vehicle is best for you to rent. Have used Enterprise many times and always a great experience.
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January 2024 by Kenna Buckner
We drove 80 miles to pick up a truck that had been rented for days. They told us they'd been rented out earlier that day. The girl lied and said she tried to call us... she did not. She was rude on top of that. Don't go here, they're useless.
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December 2023 by Chris T
Terrible customer service.threatens customers.overall terrible experience.will never go back.if I could give zero stars I would
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December 2023 by Randall Konetzke
Great service. Always smiling and friendly. It was like visiting an old friend. I watched people be rude as can be to the woman that helped me. She killed em with kindness. I will update this with her name. She needs recognition ?
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November 2023 by Ab'e Moore-Tubbs
Not my first choice for sure. The attendant was professional enough however, even after making a reservation I ended up with a "car" which was not suitable for my long journey with tall grandkids to haul. A $12 toll charge generated into $42 from Enterprise ? and, of course, I was told I would have to talk to cooperate about the absorbent fee! Who ever does? Not good. Had to WAIT when I arrived on time, before time for a vehicle when I made RESERVATIONS which were confirmed! Disappointed in the service for sure.
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November 2023 by Ryan Gonzales
Tried renting car a week ahead to visitmy doctor. when I arrived manager tried my card and said sorry invalid card try budget rent a car, Huntsville does not have one..fishy, I called my bank chase told me there's no problem with your card. I tried the next we was approved again but got to enterprise again and manager said sorry we cannot rent you a vehicle I asked why he said my driver's license is from Houston I even tried to show him my pilots license. I left again. I had to cancel 2 doctors appointments and paid Uber 4 times. Now it's BBB, FTC and I hear there trouble filling complaints to enterprise.The pilotEnterprise rent a car on 1524 11th St Ste E, Huntsville, TX 77340
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October 2023 by jack dehoyos
Over the years, it has become more difficult to rent a car from enterprise. They had no vehicles available to rent when I tried.
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September 2023 by Beatriz M.
Horrible service! Rob the so call manager is extremely rude will talk over you and not even let you speak! He will be extremely sarcastic with his answers! They told my daughter to be there at 2pm to pick up a car after a horrible car accident that she had that was not her fault. When she arrives the first thing they tell her is, there is nothing you tell us will get you a car right now because we don't have one! Mind you we had explained she had to be at work at 4pm and the drive to her job is an hour in a half. They did not care! Please do not waist your time at this enterprise, and apparently I'm not the only one complaining about ROB!! Read other reviews. I hope corporate sees this!
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September 2023 by Jacqueline Dial
I had a reservation scheduled weeks in advance and received a call a day before pick up stating they had no cars available. Tie, said he really thought he’d get cars in and would call me the next day when he did. We’ll the next day came, mind you the store closes at noon, by 9am, I still had no call. I phoned in and was told that they had no cars but was positive he would. By 11:30am, I had to call again only to find they had no cars. There was no effort on his behalf to find a solution, and played the role of “there’s nothing I can do” and basically said oh well. I hope he’s not a manager and if so, he needs further training on how to approach customers and defuse situations. Also, if there’s no cars- don’t lead the customer on and just say there will not be any. Your actions reflect poorly on leadership. Do better.
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September 2023 by Ashlee Adams
Rob and the rest of the guys at Enterprise Huntsville always take such great care of me! They go above and beyond to meet the needs of their customers and are so kind while doing so. Not one bad experience renting frequently over the last 4 years. Thank y’all!!
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August 2023 by Lu Phil
Guy working on Saturday at Huntsville office very not interested and coughing all over people he needs to stay home and get checked out,,I was told by my insurance my rental was ready get here he tells me not until Tuesday there’s a ton of people ahead of me his name is Rob Ford
