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February 2024 by Jose Ochoa
Everything was fine, they just left me with a crooked boot, they didn't fix it if I don't see it, it breaks.
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February 2024 by Bruce Gray
Excellent service. Alignment should have a 1 year warranty.
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December 2023 by Mary Hunt Sharp
I was under the impression that when your air conditioner went out on your vehicle everything that pertains to your air conditioning would be checked. We have been back twice once they changed out the air conditioner and put a new one in. Still no air conditioner. They say it is something in the system that pertains to the air conditioner. So all things were not checked out and after thousands of dollars, we still don't have air conditioning in our vehicle Very disappointed in them.
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December 2023 by Excel One
Justin went above my expectations helping me out with my tire and lug nuts. Very helpful.
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November 2023 by Dave Saffle
Had issues with scheduling a wheel alignment. Store manager, David, called me on his day off and wanted to work it out. He told me to be at the shop at 7 am on the first day he was back in the store and he’d get the alignment done. Very professional, honest, and took care of me quickly and I was out in less than an hour. Repair shops and automotive services don’t always understand how much honesty means to customers. When you say you can or will do something, that’s what is realistically expected. David’s the real deal and I highly recommend the Firestone store in Huntsville, Texas (in Home Depot parking lot).
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November 2023 by Christina Maldonado
Guys were nice but took advantage of my situation. I was 1 1/2 hours stranded away from home because my alternator went out and they took 3 hours to change it claiming the bolts were hard and took 3 men fighting with it. Not to mention they were going to charge me 939 but discounted it to 851 for an alternator and belt. An alternator is priced at 150-250 brand new and labor should’ve been close to 250-300. I ended up staying til 7pm there and paying close to 900 for peace of mind to get back to my kids in Pasadena Texas. I do not recommend any Firestone because they take advantage of your weaknesses and because they see I am a woman with hardly any knowledge about vehicles they take u for all u have. My husband passed away last year and he used to do my auto repair work and this is messed up to do to any person especially a woman in a dire need! It was dead Harley any people there and no way it should’ve taken that long. Jason said it’s because they had to remove everything around it to get to it and I have never had this problem with my vehicle 2013 GMC Acadia slt since I got it in 2019. He also stated they are contracted and that’s why the price is so expensive. I got taken advantage of?
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October 2023 by Aj Edwards
Brought my car in and spent $4,000 to fix my engine overheating. After getting it back the engine started smoking and it no longer accelerates. I had it towed back to them and they charged me $200 to switch a hose. After getting the car back again I drove it down the road and not only did the engine overheat but also the engine check light popped up. Literally spent $4200 and got my car back in worse condition. Nothing I can do but look for a place to do it right.
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October 2023 by carl kay
Needed new tires did a set of 4 and alignment in an hour
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September 2023 by Jude Anikwenze
They didn't do anything after diagnosingMy car air condition telling me they'll fix itBilling me almost $500 after working the A/c is not working but they collect their pay turn around saying is compressor
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August 2023 by Benjamin Aguilar
I wanna give a HUGE shoutout to Jason Collins (sales teammate ) who helped me with my auto issues. I live in Spring area and could’ve went to a local Firestone there but was recommended by my father whom had his truck worked on and was completely satisfied. My repair took about an hour like he stated and offered a military discount to help. Highly satisfied and will recommend this location to anyone. Well worth the drive.In addition a shoutout to Troy who repaired my auto with ease.Service: Steering & suspension repair
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August 2023 by Ali Hameed
If there was a 100 start review, I would definitely put it. They are so kind, professional, and understanding. Management if you read this, I want you to know that you have the best staff ever. Thank you.
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August 2023 by Joe Nemeth
They will beat any price and their service is awesome
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August 2023 by Patricia Phillips
Great service. Ask for Mike or Matt. They have the experience to diagnose and repair.
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July 2023 by Kim DLP
I was traveling, and my car broke down in Huntsville. David and his team were extremely helpful in the process, and helped relieve my stress. They were very polite and easy to work with!
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July 2023 by Leigh Duke
I'd give zero stars. They take checks, but their computer system wouldn't take mine through. So they forced me to take the tires off instead of keeping the check and depositing it like normal people. Let me be clear: there was nothing wrong with the check or lack of funds. So I told them to take the tires off and I will not be coming back here. They didn't even try to work with me. It's a holiday weekend. The banks are closed. I've never been so angry. I'll be taking my $1000 somewhere else. If you're smart, you won't do business with these people either.
