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November 2023 by Verda Gauldin
Staff is always friendly and helpful!
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February 2023 by curtis ritchey
I have had great experiences at this bank always friendly always available online info is great .
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August 2021 by texas goth
I can’t remember his name, but the assistant manager is literally the best. Was able to help my friend when another bank tried to lie to us. He’s amazing! He went above and beyond for us!
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August 2021 by Isaiah L
Takes me about 30 minutes just to deposit my check but I do appreciate the convenient location.
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February 2021 by Anaka Bailey
If I could give this bank no stars I would, not only do they run around the store constantly imploring you to open an account but their fees are outrageous, at the first opportunity they have no problem asking for your Social Security number but when you ask in return what they will be needing it for they refuse to answer, or they give you a half jacked answer that makes no sense. They also do not honor their commitments to customers holding visa cards if you do not have an account with them they will not let you withdraw money from your Visa card unless you provide them with your Social Security number which they have no purpose for, if I can withdraw money from an ATM without using my Social Security number why do I need my Social Security number to withdraw money from the bank. It makes no sense and it sounds like a scam do not give them your Social Security number bank elsewhere!!! Don’t think if you have a letter from visa stating that they must honor your account and allow you to withdraw money that still does not work they do not honor this agreement with visa.
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March 2020 by Newell Daugherty
Customer Service SUCKS like Walmart they want your money but check out yourself service.
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October 2019 by D Brooks
I have been a member of this bank for years. It is very convenient for me. The staff is always friendly and helpful. And they are open on Sunday! They are open most holidays as well.
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October 2019 by Destiney Reina
The over draft fees are to high the app is to slow and they need more sacuriy
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September 2019 by Jade Ballew
The first day I went up there a woman transferred my money from my old card on to my new card with out a problem. I didn’t get my direct deposit slip in soon enough so I went up there yesterday and they told me they couldn’t transfer my money because the card THEY gave me didn’t have a chip. But why could they do it when I first set up the account ?
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May 2019 by Emily Curbello
Never had anything but polite, professional treatment here. Love that they release pay a day early, too!
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March 2019 by Shay Blunt
Whatever you do do not bank here , they will wait 4 to 5 days to post transactions then when you no longer have the money available they will charge you 34 $ fee. But when making deposits they go through within 24 hours . Seems like they set it up this way purposely and make money off of college students be ware!
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February 2019 by Jacob McMullin
I have been banking here at this location now for 2 years, It is honestly one of the best banks in town. Despite what other reviews say about huge holds on checks, I have only had one check held, and it was made available as soon as the teller said it would. I love the hours of the bank and how nice everyone is. I am especially a happy customer now that they now have two locations to serve me, inside walmart and now inside heb. I do wish they would have an atm to make cash and check deposits as it would help out a lot for after hours and when my app wont accept my checks.
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May 2018 by Flava Flave
This place is very convenient for me. I am a correctional officer, which means I don't always work the traditional "8-5" grind that most people due and this bank really caters to that lifestyle here in Huntsville, I assume because of the very large number of us in the area. Customer service at the bank itself could be a tad bit faster but I'm not going to dock them a star because that could be because I go in there when I'm tired and ready to go home. They do have some weird rules on holds on checks and such so make sure you get them to explain holds, why they are holding, and when you will get your money so there aren't any frustrating surprises.
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July 2017 by amanda dewitt
Worst bank in Huntsville. No customer service skills, employees going in and out of the back room when there's literally 20 people waiting, and slow as can be. I should not have to stand in line for 35 minutes for a simple deposit.
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July 2017 by Dylan Gammons
I have experienced the same problems as Amanda with being a college student my paychecks are very high and everytime i make a purchase I.E. Electric bill, car payment etc. The payment is pending or dissappears from my account for over a week just too hit all at once make the account go negative. I have paid over 250 dollars in the past month with these issues...DO NOT USE THIS BANK! DO NOT USE THIS BANK! Every visit is a 35 min wait and all there managers are straight rude B******!