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February 2024 by Diane Holman
All of the employees are very professional, very articulate, very efficient and very friendly. I love their app, it is very user friendly and offers more than any other bank app that I have used
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March 2023 by LOl Life
Very rude teller, looks at me and walks away and takes care of somebody else! Keeping me waiting! Than laughs about it! Not friends at all! They just want your money.
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December 2022 by Sam Massey
called the number, connected to a central service, ask to be transferred to the bank, they forwarded me to the local branch, phone rang and no one answered.
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December 2022 by Tammy Padgett
I miss the diversity in your staff.I find the new staff need a course in cultural diversity in the job place.They chose to speak Spanish when communicating amongst themselves. I speak English the language of business. How am I to know what information they were sharing. I suggest you do something to rectify this or patrons will begin to leave.
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July 2021 by Zachary Cresse
A great bank full of helpful friendly people. But sweet baby Jesus, what kind of place is only open for three hours on a weekend? When I work the rest of the week, it gets really difficult to go into the bank.
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June 2020 by Justice Rash
Very professional and responsive!
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April 2020 by Clint Allen
I am the headmaster at Alpha Omega Academy. As a school, we endorse First Financial and the great people who work to provide financial services to Huntsville. They have really served our school community well. Thank you, First Financial for all you do.
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February 2020 by Dragon A/C Heating
As a small business, I've come to trust FFB not only for the business accounts but also my personal. I highly recommend them if you're looking for personalized service. Look forward to working with them again in the future. -Chad Austin, owner Dragon AC
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February 2019 by Christy C
Do not trust this bank for lending. Had an issue with an interest rate because of shady business practices. Closed all of our business and personal accounts asap.
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September 2018 by Kelly Cumming
This is a great bank! Everyone is friendly, helpful, and down to earth. They answered all my questions and assisted me with my needs. They are very hospitable and make you feel welcomed and appreciated. Thank you all!
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September 2018 by Anastasia Rodriguez
If you do not have an account with them, you are charged a 5$ fee... FIVE DOLLARS... thats ridiculous. For some people 5$ is a whole hour of work... Customer Service has an attitude and laughs in your face when you discuss these issues. Thanks alot First national bank! You really know how to put someone in a bad mood. I'd give zero stars if I could.
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August 2018 by David Cos
Cassidy was excellent from the beginning to the end of our refinancing process. I highly recommend working with her.
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August 2018 by Ephraim Gray
Stephen Casper , one of the reviewers of this institution is an alias created by Dr. Thomas Brommage who is employed by SHSU. Dr. Brommage has expressed his disdain for Texas and Texans on his Twitter account and has apparently taken his frustration out on the local businesses of Huntsville. Although the philosophy of humor is one of his interest, I see no humor in trying to harm the reputation of a fine local bank. Educators should be a positive in their community, not seek recklessly harm their community
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July 2018 by Travis Turner
Great place to bank. The folks at First Financial treat you like a person, and not just a means to an end.
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July 2018 by Rae Yurgensen
First Financial went above and beyond to assist me in my banking needs after my husband passed away. Everyone from the tellers to the personal bankers to my wonderful mortgage lender were always professional, knowledgable and, of course, friendly and all expertly guided me to the purchase of my very first home!
