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July 2023 by MonaG
Has hours post on Saturday from 9am to 1pm and they aren’t even open! I drove an hour and a half for nothing. Definitely closing my account. Y’all’s reviews are bad for a reason.
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June 2023 by Julia Walsh
Ms. Samuels helped me recently in the lobby. She is extremely knowledgeable and quick thinking. I've been banking here since the 1980s and she is a breath of fresh air.
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February 2023 by Christina Broadway
Terrible.You're charged a fee just for having an account.Anytime we travel, they shut our cards off even though we've called them beforehand to let them know we'll be making unusual purchases. We had to open another account at another bank so we wouldn't keep getting stranded with no access to our money.We decided to use our account as a backup rather than primary account since we were having so many issues, but then we got locked out of our savings account because we didn't use it enough. What kind of institution forces you to use a savings account on a regular basis? Bizarre.The customer service is abhorrent. We had to jump through so many hoops and spend HOURS on the phone just to access our own money. The workers are generally not polite or helpful.The online banking is awful.Overall, we tried to stick it out because we wanted to be able to easily transfer $ to our elderly family members who use this bank, but it was an absolutely terrible experience.
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February 2023 by Candice Loebsack
Do not use the automatic bill pay for this bank. They do not distribute payments, even after calling them, This cost my college students in late rent payments.
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January 2022 by Suzy H.
I've been banking with FNB for 3 months and it's been nothing but problems. Went to HEB and the transaction was approved but, by the time I got to my car I get 2 messages from FNB saying the charges was denied! Why? I had plenty of money in the account. Then they tell me I can't make a mobile deposit more than $500. I had 2 checks to deposit that totalled under $500 and one went through but they denied the 2nd one. If this is one of their policies, they sure didn't explain that to me. I started going into the bank to make deposits and no one smiles, no one greets you with a smile. They all look so robotic. Time to find a new bank!
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December 2021 by Ben P.
This bank cares more about having little chats with employees then working with the customers. If you value your time and money don't go here. They really don't care about you as a customer. If they did they would have gotten me a card when I asked for one and would have talked to the 6 ppl waiting in the lobby instead of laughing and cutting up in a office!
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April 2021 by J C
They are very friendly and helpful but when I tried to move one of my accounts here to bank locally they could never get the online system to work then charged me a fee every month for not having access to the online portal which they were never able to give me access to. I went in and they tried multiple times but could never get it to work. I moved that account back to chase.
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January 2021 by Mitch M
Very easy to deal with.
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July 2020 by Mitch Marsh
Very easy to deal with.
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October 2018 by David G.
Been with FNB for over 30 years and in all that time i've never had any issues what so ever! What more could a customer ask for?!?! Hopefully I'll continue to be their customer for another 30 years.
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October 2018 by Travis Colley
Great bank
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August 2018 by David Hancock
The hours are extremely inconvenient, and it makes me unbelievably uncomfortable trusting a staff that has failed several times at a task as simple as depositing a check into the correct account. These people employ complete novices and provide no training before setting them loose on their customers accounts. It terrifies me that this bank is allowed to continue to operate, because it is a strong indication that the OCC and FRS simply does not care about policing banks. Criminal, criminal, incompetence.
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July 2018 by Mauro Carrillo de Toledo
I've received better support and service from a bank in third world countries.
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March 2018 by James Burnham
App didn't show the right amount. The bank people didn't care. I closed the account.
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March 2018 by Richard Henriksen Jr
Good service.
