Goodwill Houston Select Stores is a generally well-organized and clean thrift store where customers often find very cool things and great items. Many shoppers report having fun and consistently finding great things during their visits. The staff and managers are frequently described as top notch, helpful, and friendly, which contributes to a pleasant shopping experience. Customers are noted to be polite, making it a great place to spend time. However, there are consistent concerns about pricing. Some items are viewed as way overpriced, with prices perceived as kind of high for used goods. A specific issue involves the colored tag sale system, where customers can experience difficulty finding sale items, leading to disappointment. Isolated incidents of poor customer service have been reported, including an unprofessional interaction regarding a non-exchangeable jewelry bag purchase. Despite these occasional negatives, many customers express appreciation for the business and the blessings it provides.
