-
January 2024 by Dawn Thoma
EXCELLENT customer service!
-
January 2024 by Linnae Hightower
Wish i could give them a 0
-
November 2023 by shuree “Ree ree”
do good work on repairing washer and dryers
-
August 2023 by Chas Durrant
This is the best place to buy a washer & dryer. New OR used.
-
July 2023 by Huntsville Junkers
Always great service. Ruth knows her parts!
-
June 2023 by Charles S.
I had purchased a Speed Queen Washer from Otis Appliance some time back and just assumed that I was an established customer. I called on Jul 23 to get repairs done on my dryer. I was told to call back the next week. I called back and after a few excuses, I was advised that they could not help me since I was not an established customer. I have always been told to shop local and help the small business person in the community. I guess that does not apply here.
-
May 2023 by D. collingwood
Paid good money for a used washer plus delivery fee. Delivery guy didn't want to hook it up, so being easy to do we said ok. Washer does not work. Tried phoning next day 15 times. Phone always said busy. It is saturday, and even though I left a message this morning, that wasn't answered, I now have to wait till monday and hope they answer the phone.They finally came out, and took machine back to store and repaired it. Works fine for now, but to sell a repaired working machine that does not work is not a good idea. Took almost a week .
-
March 2023 by ken crimmins
Very reasonable, helpful and they have parts going back 40 years for your needs.
-
February 2023 by Travis Colley
Had a good high quality part that I needed in stock.
-
December 2022 by mike hood
They are always so helpful and reasonable priced
-
November 2022 by Jayson Jones
I happened to go by there when they were closed. The owner was out front and his wife was inside. He asked me what I needed and I showed him a hose to our clothes washer that was leaking. He knew what it was immediately. He walked in and asked for the part from his wife. We got the hose at a great price (compared to what they wanted on the internet) and they had it immediately. They were extremely friendly and accommodating. I would highly recommend them if you are looking for parts or used appliances!
-
August 2022 by Jane Lynch
Lots of products and fair prices. Great for a hard to find part.
-
July 2022 by Terri J. Krizan (JEANIE)
From calling them, to repairs, to replacing my stackable unit they were great. Very accommodating. Bur It's best to call if you have questions. They respond immediately.
-
June 2022 by Amber Dill
I went june 20th, 2022 and paid $400 for a washer and dryer. They wanted to charge $75 to deliver so I made arrangements for my husband to have someone pick it up after work. Told the lady he got off at 5pm, we are told that’s no problem we close at 6. My husband was there at 5:03 DOORS LOCKED and no one’s to be seen. He stayed there until 5:30 and finally came home with nothing. We get a call 30 mins after he gets home saying “Oh we are back now you can come get it” No mama we want it delivered for the inconvenience, she agreed it would be delivered TODAY. I call this morning and make sure they know it’s a 4 prong and when it would be delivered. I’m then informed there’s no delivery for today, I told her what she said yesterday and in return she says “You know what I’d really like, is to give you your money back” HORRIBLE customer service and management. Definitely WONT be going back.
-
June 2022 by Ron M.
This place is the worst. They will lie to you and then act as it's your issue. Ordered a part for our washer, was told it would arrive the next day. Checked with them for 7 days amd they kept making excuses. Finally went down on the 8th day and found out they hadn't ordered until the day before. Everytime we would call they would say it hasn't got here maybe tomorrow. All their stuff looks like it was left outside for months and their prices are just plain stupid. They wanted 82.00 for the part and I found d the same part on line for 45.00 and it shipped within 24 hours.
