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April 2024 by Valencia Williams
Love this place mother of 4 small kids BEST PLACE TO SHOP FOR KIDS AND ADULTS IN HUNTSVILLE TX HANDS DOWN.
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March 2024 by Angela Perry
Lots of selections, good prices, and friendly customer service.
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February 2024 by mike hood
Really some good deals on shoes and friendly and helpful associates
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January 2024 by Sara Partin
They have a great selection, but inventory goes fast.
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October 2023 by Estela Patterson
Today was not good. The clerk called me rude. She told me she would get me at the next register, and I told her she could move my items. I walked out without making a purchase. Left my items at the register. I called corporate office to file a complaint. No new shoes for me. No sale for Rack Room. The store is great, that person was not so great.
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August 2023 by pure wangeci
Poor customer service, very rude cashiers n manager. they even turned off the lights when in the store. I don't recommend that store
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July 2023 by Darrion R.
Great service just wish they had a more friendly group of workers but all around pretty good
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July 2023 by Jean Carl
I walk in and I asked the costumer service representative if there is a guaranty there the shoes they sell have a guaranty if they got defective and she told me you have 60 days to return the shoes and it cannot be worn and my shoes got defective and now probally try to fix myself I am not coming back at least they coul last longer I bought them a few months ago
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June 2023 by Jean Warga
Other than no one helping us it was awesome. Got the kids shoes, once I figured out their shoe size. Great prices.Paid and left.
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June 2023 by Larasha S.
Store manager is extremely rude and does nothing but recite store policies instead of offering to help a customer
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March 2023 by Corrie Wells
A manager in the store was very rude. Very unprofessional horribly rude to the employees. Wouldn't even help look for a size in shoes. She needs to be fired. Rack rooms will loose money and good employees with this women in charge. Date is Feb 24th at 1:15. Just spent $130 won't come back with this manager in charge.
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November 2022 by Delta One
Discounted Bogo deal is deceiving. Shoes are discounted on the shelf, but the discount is on the list price NOT A SHELF PRICE. Its known as a lost leader. So when you get to the register there is no more discount. Deceiving, advertising deception. Dont shop here. Clarity in pricing is not their goal.
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November 2022 by Emmanuel Carrero
Worst possible customer experience. My pregnant wife who bought the shoes, worn them in the house to make sure she could where them and within just a few minutes had already blistered her feet. So we went to return them today and they wouldn't even give us store credit. I mean there clearly not worn worn. But instead of helping the customer ,us, he gives us a smug look, small attitude and shunned us. We will never go back to this location and I will make it a mission to tell others about the customer lack of service here. Becareful and really try them on in store if you have to go here.
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October 2022 by Alexis Harrison
I went into the Huntsville store at 5:45 on Sunday 9/25/22 and right after I made it in the store the women working in the store turned the lights off. I understand they were closing at 6 but I thought that was rude to turn off the lights while a customer was shopping. There were 4 pairs of shoes that I was going to buy for my children but I didn’t buy them because if they received commission like some other stores I didn’t want to give my business to them.
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August 2022 by Debbie Coker
It was a big sale and the place was real busy but the way the cell was worded I didn't get the sale nobody was there to help me there was people putting shoes up but nobody asked if I needed any help and when I asked about neuropathy shoes they pointed me to the running shoes and said I don't know as a bunch of kids trying to do grown up work and the place was a mess