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February 2024 by Brad Reed
Tony the store manager was great, helpful and knows what he is talking about. This will definitely be my store to go to as long as he is there. He went above and beyond to help me. The hole staff there is great worth the hr travel to get help.
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January 2024 by lewis enlow
extremely poor customer service after service not working correctly. been extremely patient the last 2 months. told today I have to try and resolve the issue myself
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December 2023 by Maria Balich
On a long trip yesterday and s23 screen went dark. Tony at this store fixed the issue quickly. I couldn't do it -- it was easy for him. Much appreciated cuz had an emergency at home. Thank you Tony.
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October 2023 by Grace Browne
Went to go get a home internet box and I had the best experience with Benjamin! Very nice and answered all my questions.
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October 2023 by mark matthews
Same thing happened to Leo m happened to me do not use T Mobile thay are lairs and rip you off do not trust them!!!!!!!!!!!
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October 2023 by Cwpods
Workers were rude. I went in to replace my phone as my parents just joined t mobile they said they did not have any of the phone I wanted. My mother calls they tel her they have the phone. I go in again they say they have the phones. They go back and tell me I have to wait 12 minutes to get the phone. I wait 30 minutes. They then tell me after coming back they don’t have the phones after all. If it is a communication problem it needs to be fixed. I do not appreciate workers lying to my face multiple times because they won’t make the commission off of me.
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October 2023 by George Renner
This is the third time I have went to your store. The first two were a waste of time. Today the guy who waited on me rocked. Sales Rep # 841. His service and attitude changed my mind about your store. I will try it again.
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September 2023 by Buddy Gallagher
Stood there for over 20 minutes and nobody asked me if I needed help even though they were worried other customers somebody could have said something didn't figure out what they did to my phone. Totally ridiculous
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August 2023 by Tatyana Antwine
I came in to get a new phone last week & Kyle S. was a great help! Everything went smoothly & communication was great.
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July 2023 by Janet Crawford
Didn't like the manager at all wasn't helpful but two of the other employees tried to help and mgr. got mad at them
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July 2023 by Debbie Girouard
Great Customer ServiceI went into T Mobil and a young respectable man waited me. He was so much help and was taking notes Great experience.Ask for Benjamin MarshalThank you Benjamin for all your help.
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May 2023 by Leonel Moreira
Do not accept any promotion from those thieves! They offered me a wireless router for free for a month, that you could return at no cost if you didn't get any service. Long story short, I didn't get any bars whatsoever so I returned it within 10 days. A week later I got s bill for a month of service (which again, I was never able to get any bars so there was no usage at all) so I returned to the store and explained that I shouldn't be charged. They said they would take care of it and not to worry about it. A month later I got a call from a collections agency telling me that there is a claim under my name for the amount owed. So where is the "return it after a month if you can't connect to the network"?? This store and T mobile are thieves! Misleading marketing at its finest.
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May 2023 by Judy Lenamond
The phone they offered for the promotion is really not good .. can't hear good on it ..but take it back and they charge you ..they don't give a exchange ..you pay
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May 2023 by Zoie Smith
Fantastic service getting my family setup! I got 12 lines for a little more than $100 out the door! Also word on the street is Preston is well endowed….
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May 2023 by Leo M
Do not accept any promotion from those thieves! They offered me a wireless router for free for a month, that you could return at no cost if you didn't get any service. Long story short, I didn't get any bars whatsoever so I returned it within 10 days. A week later I got s bill for a month of service (which again, I was never able to get any bars so there was no usage at all) so I returned to the store and explained that I shouldn't be charged. They said they would take care of it and not to worry about it. A month later I got a call from a collections agency telling me that there is a claim under my name for the amount owed. So where is the "return it after a month if you can't connect to the network"?? This store and T mobile are thieves! Misleading marketing at its finest.
