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July 2023 by Kevin H.
Had a 530 reservation for a truck got there at 500 they said your trucks late. Sat there for 2 hours a lot of trucks were coming back in but no one was serving them. They were lined up out to the feeder rd. They lost my business
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June 2023 by A B.
We arrived hours early for our truck rental and not expecting to receive it early, just wanted to make sure it was going to be there. The team was so attentive to us, the lobby was full but they knew exactly where the truck was and had it for us within 30 minutes. We rented an extra trailer also last minute with no issues. Lauren displayed wonderful customer service to us and made sure we had everything we needed while still attending others. Thank you all!
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June 2023 by Vanessa M.
The customer service team is crap! The manager that I dealt with was sh!! He was like 20's. Told me that "there was nothing he could do for me." I've never told that to anyone of my customers. If you have to go somewhere else anywhere else!! The people are always crappy. There always rude and never want to help anyone. I will never use them again. Worst experience I have ever had!!! I waited over 3 hours and I had an appointment and was 30 minutes early, and still had to wait 3 hours!! Ridiculous!!! Not friendly or helpful at all!!!!!! I would NEVER RECOMMEND THEM!!!!!!!!!! GO ANYWHERE ELSE!!!!!!!!!!!!!!! DON'T GO HERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!
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April 2023 by Susie B.
What a relief it was to have a smooth experience at this location! A shout out to Lauren and Casey for taking care of everything we needed with no problems! Our reservation wasn't in the system, and we are moving today, and POOF! we got our desired truck plus a few freebies! They were so awesome and really helped take the stress out of moving!!
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March 2023 by Hailey F.
Got the biggest U-Haul truck and all the dashboard lights were on and on top of that the breaks kept going on. Received a phone call with them yelling at me to bring it back asap because a customer needs it, even though I have it reserved. She started yelling at me saying "I better bring it back now" "I have you on speaker the customer can hear you" and she continued to have an attitude even after I said I feel unsafe to drive it and she hung up the phone. Worst experience ever they are really rude and unprofessional and also they charged my card twice!
