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March 2024 by Shahid Khokhar
Ms.Paula and the staffs were better than perfect when it comes to customer service.I and my family went there to renew the passports, we were clueless but Ms.Paula was very patient with us and helped us to do the application the right way. Thank you Ms.Paula for everything, may god bless you.
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March 2024 by Andrea Gomez
Moved to huntsville for college and it’s my first time picking up a package, 2 GROWN women at the front desk are super rude laughing at me for not knowing where to pick up my packages, & making smart comments. Then they proceed to just sit & talk and not do their job. Anyways, try to avoid this usps, or you’ll just deal with two LAZY grown women that don’t want to do their job!
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March 2024 by Sue Robinson
Several times over the past year I’ve ordered items from Amazon that were supposed to be delivered by the USPS, but were not. We live in rural Huntsville and it’s quite convenient to get items by mail rather than make a 20 mile trip to town and a 20 mile return trip. Their most frequent reason for non delivery was that it did not fit in our mailbox. So we got a larger mailbox. If you’ve ordered from Amazon or other providers , it’s more than likely it won’t fit in a mailbox. A shoe box will not fit in most boxes. Normally these larger items have been dropped off on our front porch. Our regular postal carriers have been pretty good about delivering or they let us know it will be the following day. But it seems the postal carriers that do the box deliveries have gotten much worse. I sent a detailed letter to the local Amazon hub as well as the home office. I feel like they are not getting the services they contracted for with USPS in Huntsville Texas. And we are certainly getting poorer and poorer service.
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February 2024 by Jake McCurdy
Slow and they don't care
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February 2024 by Russ Wolf
Lol why are you afraid of the rain. Diversity hires not bringing my mail
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February 2024 by Morgan Larsen
This could be too long for a review, but this is what my landlord sent me. This post office is awful.Residents will need to request to speak with Belinda at the post office. We have exhausted all our resources to make them deliver and they are now no longer speaking with us. I have put in a complaint with the main office in VA and I have left over 50 messages with no return call from Belinda. I am sorry but there is nothing further I can do on my end. They delivered to the mailboxes for 3 days while the CEO was onsite and then stopped again. We cannot and will not leave an entire cottage open for mail as it is not secure for your mail and it is an unreasonable loss of income for owners. The property has working mailboxes and the mail is secured for residents that way. It just takes them longer to separate than dropping it off on the front porch of a cottage. We have tried to work with the post office but they will not reciprocate. That being said, hopefully if enough of y'all complain they will do their job.I apologize that it has come to this but the post office has made it clear to me that I will not be able to win this battle for yall. If you get any further information on what we can do to assist or if they are willing to speak with me, please give me call and put them on the phone.
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December 2023 by Snow White
This is my local post office. I've been coming here twice a month for the last year and a half that I've lived here. I have always had beyond exceptional service by EVERYONE at the desk when mailing a package and when collecting a package. Sounds like people need to check their own attitudes first before they enter the building....
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November 2023 by Carrie McCoy
I know the USPS here in Huntsville has an extremely bad rep, but I lucked out with the mail carrier we have, Carl. He delivers over here by Stewart Elementary. He is so kind, polite and truly does try and care ❤ Thank you, what you do doesn't go unnoticed! And I'm not the only who speaks very highly of this man ?
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November 2023 by Terri J. Krizan (JEANIE)
Lazy postal workers in the office in the trucks and on the phone (if they are forced to call you. They never answer). Marked my address as VACANT DO NOT PLACE MAIL. Despite the fact that I have lived here for years. Then they say attempted to deliver registered item but I wasn't home, LIE. GOOD GAWD WHERE IS QUALITY CONTROL?
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September 2023 by Paula S.
It is a sad day when you mail a piece of mail to a post office box and you know it is correct and the post office sends it back to you as "not deliverable as addressed". To me that says they are lazy and do not care! This particulare piece of mail was mailed on 7/18 and we received it back today 9/6. It was mailed in Huntsville to a Huntsville PO Box. Horrible service!!!! They keep going up on postage and the service gets worse!
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August 2023 by joe smith
Post office lied.item said out for delivery then at 7:15pm my tracking updates to say held at office at customer request.i never contacted them for a hold, they screwed up the delivery then just made up a random lie to cover their butt. I went to the post office to pick it up today and the clerk said its not there its out for delivery today, another bald face lie, here it is 7:45pm no delivery.complete clown show at the Huntsville usps on hwy 30.
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August 2023 by christina blount
I don't understand how you can order from a company and have it delivered to your house one time. Then order again from the same company. Just to have your package go back return to sender because the address couldn't be verified. Wh
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August 2023 by Jax Shire
They never answer the phone.They are very rude and hostile/entitled most of the time.They mark your packages as delivered and then bring them back 2 to 3 days later (if you are lucky).Sometimes I have seen them just toss a package (almost a throw) into the box or just straight on the ground.Got 3 houses at the end of the road and instead of sorting the mail where it goes they will just put it all in 1 box.The list goes on.Really need to retrain everyone there or straight up replace the entire staff.
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August 2023 by Kimber Juenke
My weekend mail person is so lazy that she pulls into my driveway and honks the horn for me to come out and get my package so that she doesn't have to get out of the car. Plus I ordered a step ladder, they didn't deliver it and left the form with the box marked "receptical full/item over sized" which translates into "I don't feel like putting this in the truck/car. So now I have to pick it up by 4:30 and I don't work in Huntsville.
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August 2023 by Wolf Squad
I set an appointment for my husband to get a passport. My husband showed up on time with all of his documents needed except for the DS form which he acccidentally forgot at home. He gets to his appointment and they tell him they cant help him because he doesnt have the form and they cant give him one to fill out. Apparently they dont do that, which is a lie because I got my passport there AND filled the document AT THE POST OFFICE WHERE THEY GAVE ME THE FORM!!!!! Lazy postal workers who dont want to do their job. Its no wonder they have the reviews that they do. Hope this place gets investigated soon
