-
February 2024 by LeJoy
Terrible customer service. Specifically the very young shift leader and the photo cashier with the afro that were working at 11:00 am on 2/25/24.Zero customer service. Rude. Unprofessional, immature, and lazy.Absolutely unbelievable.
-
February 2024 by Curtis Davis
I've been dealing with them twice on every problem 3rd time up here and I'm still waiting. Wasted my entire Saturday
-
February 2024 by StephanieVC
The only reason it has 1 star on my end is because I can't write with a 0. Horrible service. I depend on my medication to live comfortably and not end in a hospital again, and in more than one instance, I've been lied to. They keep saying to wait a few hours, then the next day, then it turns out that they didn't have the medication. The lack of care and respect is disgusting. The anxiety and frustration I feel cannot be described...
-
February 2024 by Jim Shaver
I’ve not been happy here, but not much choice.
-
December 2023 by Lesa Ferguson
The pharmacy is incredibly slow. The drive thru is always packed & you sit in line forever. It's not any faster going inside. I ordered my prescriptions that have already been approved by the Dr & they have been in progress for 2 days. Very, very unorganized & not dependable at all
-
December 2023 by Sheena Bass
I am closing my account with Walgreens. I realize that the pharmacy is busy but their service management is downright appalling. My doctor sent a prescription through early in the morning, 8:30 to be precise. I called at noon to establish collection viability. The auto service advised that it was partially ready. I requested more information and was transferred to a live operator who advised that one of the items was on hold. She the. Put me on hold. I waited fifteen minutes without her coming back on the line, checked and found connection still viable. No response though. I was in easy distance (pharmacy is 33 miles from my home) so made my way through. There was a line up of people. So whilst in line, now a full 30 minutes since being put on hold. I called the pharmacy again, Got an operator who again advised that the one item had not yet been filled. I stated I was on line and would appreciate some action by now three calls later.I finally got to the desk clerk who tried to be really helpful but said it would take another 20-30 minutes. I demanded to see the manager. She went back to the pharmacy area and arrived back a couple of minutes later to tell me that it was being filled. We waited together. I showed her the “coupon” I had received by email for a discount. She applied that to all three of the prescriptions and when the last was ready processed my bill. Only the. Did I discover that by using the discount my claim to Medicare was nullified. I was no longer prepared to argue or hold the line. So I left having paid for medications that would nicely have cost me $12-$15 for all three. The amount I paid was more than three times that.In all I can say I am disappointed I. A chain that has handled my medical requirements and product loyalty for more than 40 years. I have decided that they are not clientele oriented and they are obviously understaffed or have some pretty bad pharmacists and assistants working for them. I shall be moving my account to a pharmacy in close proximity to my house where I can rely on better service and less mileage henceforth. My loyalty has not been appreciated. Case closed.
-
November 2023 by Jim Thompson
Go anywhere else in HUNTSVILLE but this Walgreens. They are incompetent then the drive-through is always a mess and takes an extended period of time just to get to the window 30 minutes or more. As a 61 year old disabled veteran, I picked up my prescription and they started laughing because of what it was. How can they disrespect a veteran like that especially a disabled veteran? What the heck!!! When I asked for the manager, they said none was available, I was so mad, I even called corporate to file a complaint with them.Unacceptable!What a Dumpster Fire!
-
November 2023 by Paint Horse
Called a prescription in, in the morning, was told it would be readying an hour. Had other appts so I called in the afternoon, after seeing it was under review. Called them was sent.to pharmacist and put on hold 4 times with no one answering. Finally got to speak with a pharmacist and was told it would be ready in a couple hours. There was no reason for it to be reviewed, it wasn't early or needed the doctor to call.
-
October 2023 by Kerry C
Lost all my wife's prescriptions!!!! Manager was not concerned all she was worried about was a bad review she posed about walgreens. The manager and pharmacy people all need to find new jobs!!!!! How do you loose prescriptions!!!!!!! Find new jobs!!!!
-
October 2023 by Carol Smith
Very nice and clean store. The pharmacy is always busy so it's best to go late. Otherwise be prepared for a wait.
-
September 2023 by JB
It's awesome to finally see a 24hr place that's always there to assist with the unique help combat veterans need shopping for supplies. They even have the fine cigars to enjoy the finer things in life. i'm excited to go see the faux plants in a minute. A plant that's pretty and doesn't need to be watered is cool. The employees are outstanding at customer service, and manage the store with professionalism.
-
September 2023 by Google user
It's awesome to finally see a 24hr place that's always there to assist with the unique help combat veterans need shopping for supplies. They even have the fine cigars to enjoy the finer things in life. i'm excited to go see the faux plants in a minute. A plant that's pretty and doesn't need to be watered is cool. The employees are outstanding at customer service, and manage the store with professionalism.
-
August 2023 by Monsterthrottle
Your pharmacy is fired. Strike 3. Pathetic… 90% of time the prescription is wrong, you don’t have it in stock, even after I receive texts that you it’s ready to pick up. I won’t be back. Too much wasted time
-
July 2023 by bobbie benjamin
Slowest pharmacy EVER!!! Have been sitting at the window for 30 min and haven’t even been acknowledged! There is one person in the other lane that was acknowledged (even though we were first) and one person at the counter. Absolutely ridiculous! I’m sick, I don’t feel good, and I want to go home. Pick me up the pace!!
-
July 2023 by John Ranger
Left a review prior to this one. Apparently, someone deleted my review. This pharmacy is slow. Pharmacist tried to say, "we can't fill your prescription because it's not due". IT WAS DUE. The date on the bottle was 4/20. The day I tried to refill my medication was 5/20. Will never use this pharmacy again.The pharmacist will try to make you feel like you have a drug problem. He needs to be investigated.
