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July 2024 by Aaron Edwards
Didn't seem interested in our business. (2 autos with hail damage) We had an appointment for an estimate on one, they demanded to have the estimate from insurance or they wouldn't provide us one. We do understand supplements but this tells us they don't care to earn our business or help us understand what needs to be repaired, how and why. Remember, we don't know you guys. Trust is earned, you're not entitled to it automatically.
Your business, your rules. That's fine but we don't appreciate you wasting our time.
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June 2024 by James Osman
I had taken my 2011 Ford Fusion here after I had taken it two other times before after it was hit
This last time I had taken my car to them I was greatly disappointed . They called me to tell me it was ready and when I went to pick it up my car wasn't ready and was not finished. After I got my keys to get my vehicle me and my dad noticed that one of my peicrs that went in the trunk was laying in my back seat and when I opened the trunk I could see right through the trunk at the ground below. Nothing was done to fix the problem I had with the rear end area from being hit . The price that goes under the trunk does not line up correctly , the trunk floor sits lower than it's supposed to compared to the other side of the trunk. Overall my vehicle wasn't finished . My dad and I addressed this with one of the workers there who was on his lunch break and we brought him outside and even pointed it out to him. My dad paid $3600 for this and it wasnt done right like it should have been done and for what was paid for . I would not recommend this place and I definitely will not be going back here. I was very very disappointed and now I'm left with having to go to another Body shop to have it done correctly. I have other prices that cannot be placed back on my trunk due to the trunk that was replaced on my car here is not what was on there. I had to purchase new lettering for my trunk because those weren't put back on the trunk on the outside either.This was October 15, 2021. This hurts the resale value of my vehicle also. The outside of my Driver side quarter panell was not repaired also. For what we paid for this repair was ridiculous not right.
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June 2024 by YG TV
Went to get my ignition and window fixed here and i must say they are very professional and act on it very fast i got my car fixed the same day i took it. Highly recommend this place if you need any kind of car service
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May 2024 by Cheryl Vorhis
Left feeling like I walked into a set up. Local landscape company truck hit my car. No doubt who hit my car. Landscaper asked if I'd meet him at Beshear's. Ok! The Landscaper wanted to avoid insurance.
I show up and Jessica begins telling me how qualified she is...ok. We go over the car...she tells me the car had previous work and "they" didn't put the clips back on the bumper. I tell her, I have another appointment for an estimate, that I plan on keeping. So I told her, Do Not Touch my car.
We go inside and I give her the back story on the situation...blah blah blah, that't why I don't want her to work on my car. She speaks to a coworker in spanish. Guess he tells her, the bumper doesn't have clips....She was wrong. Then she gets a call, gets off to tell me, they snapped the bumper back on.
So now she's been wrong and she didn't listen to me. Her estimate was very low, thus the set up. We all walk outside and I see some issues. I tell her and the Landscaper that I'm going to keep my appointment, to see what they have to say.
Landscaper and Jessica both say, I know what they'll say, "you need a new bumper". Feeling set up and ganged up on, I left.
I kept my appointment and got my car fixed at Caliber Collision. They DID NOT put on a new bumper, they just did an awesome job fixing my car. So AGAIN, Jessica was wrong
I'm in the process of taking legal action against the Landscape company. Cheating company stealing $1200 from a couple of sisters. See you in court! Jessica, I'll never see you again and I'll warn as many people I can, not to trust you. You sided w scum.
RESPONSE:
You got some nerve, claiming you fixed my bumper. Your guy shoved it back on. Here's the point, I told Jessica at least 2 times, not to touch my car. I was not heard. She did not LISTEN or she was catering to Chad, the employee from the company did the hit and run. I was there doing him a favor, in the end, he screwed me and so did your business.
I do not do work or pay companies to NOT LISTEN. Own the mistake, instead of trying to take credit for something you didn't do. Caliber Collision Fixed my bumper, they way I asked.
I'd give you ZERO start for all the BS.
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May 2024 by andrew norton
Great work, very honest
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April 2024 by Ruth Guymon
Beshear's put the bumper back on with quality work and charged an honest price. They guarantee their work. They also let me know of my repair options, costs, and the status of my repair. They got it done quickly.
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March 2024 by Becca Garcia
Great shop! Amazing body techs, and the young lady in the office is just the best. Super helpful, super sweet and helped me with my rental process as well as the stress of insurance claims. Those who know know. Will definitely be using them again.
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January 2024 by Clay Thomas
Deceptive Service and Unprofessional Conduct
I brought my truck to this collision repair center after an accident, expecting professional service. This was not the case. If someone tells you that they will tell the insurance one thing and do another, take that as a hint that they'll screw you too.
First, they make you pay before you see your vehicle. Then they returned my truck with a dent still remaining in the door. Luckily before I left the lot, I also noticed they forgot to re-add a decal they took off to paint the door.
They also suggested to me - twice - that I tip their mechanics for the work they did. Not sure why you have to tip a car mechanic. That's never happened to me anywhere else.
I came back the next day and pointed out the dent. They promised to call back for a repair, which never happened. I figured they did about half the work, they received half the payment from the insurance company, so I did a chargeback on my credit card for the other half since they clearly were ignoring my attempts to resolve the issue. In response to my chargeback attempt due to their negligence, they threatened to repossess my truck, forcing me to cancel the chargeback since I needed my truck for work. Prior to canceling the charge back, we agreed that I would pay a portion of the chargeback, which was fine with me since I would have to go somewhere else to get this repaired. When I went in to make everything right, they bombarded me with non-disclosure agreement that was never discussed prior. They tried to force me to sign the agreement. It was poorly worded by a cheap lawyer and had tons of errors including the date.
This brought us back to square one...They promised they would fix the dent, but I'd have to wait until the temperature was above 70 degrees and it would have to be on a day their employee that can do the paintless dent repair drove to work Stephenville, which is 2.5 hours away. They called one time and said I'd have to be there that day and leave my truck with them to get this taken care of. I couldn't make arrangements and had to be at work in half an hour, so I said it was not a good day. They said they would call back when it was warmer. They never called and that was the last time I had ever spoke to them.
This experience was a clear example of a bait-and-switch tactic, where they initially seemed helpful but ultimately provided terrible service.
In conclusion, this repair center is far from trustworthy. They lure you in with promises of quality service but fail to deliver, showing a lack of respect for their customers. I strongly advise against using their services.
EDIT: Commenting on their repsonse.
"We understand you are upset that we did indeed were able to get you a better set of running boards than the vehicle had per your request. And put on at no charge."
You told me that insurance would cover the cost of this in its entirety and suggested to me that now was the time to "upgrade" since insurance would be the ones footing the bill. Not to mention you told me I needed to tip you TWICE for the service.
But As merchant Services stands with us about this claim being deceptive of yours and Merchants Services word, " An attempt of theft of services," We have nothing to say but that Insurance does not always pay for every dent if it is not in the clear path of the collision.
If that is the case why didn't you say so in the first place? Why did you tell me the entire door might have to be replaced? Why did you agree that your mechanics didn't pop the dent out when they had the vehicle? Why did you agree to fix the problem?
Again - just re-establishing your deceptive tactics and deflecting your involvement. Terrible customer service and you don't take ownership of your problems.
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December 2023 by Shelita L
Lovely people. Thank you for taking care of my daughter’s car and getting it back to like new.
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November 2023 by Michael Stein
Jessica and Abby took great care of me and the team fixed my rear bumper quickly and expertly. Highly recommend them!
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November 2023 by Logan Floyd
I trusted them with my highly modded mustang and not only did they do a job everybody else would’ve totaled, they made it look brand new. I would highly recommend if you want your paint to look good.Services: Tires
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November 2023 by Colin Dykes
Took my trans am ws6 in. One side of the ram air "trim" was broken and the bumper infront of it was scratched up decently bad from being backed into. When I first dropped off the car I was told the entire front clip was going to get painted, (Hood, bumper, bother fenders and headlight covers). After a week or two they said "it'll be over budget to paint the whole front clip, so we're going to only do the hood and bumper. I'm completely fine with that for trying to keep it cheap as possible, especially because the most expensive part was fixing the hood trim. Weeks pass, only 1 update was given after asking for updates on the car. I get a call a few weeks after the update, saying my car was "ready". I got check and find a bunch of small problems. Missing clear coat in a spot and some rock chips mainly. Anyways I tell then to keep it and fix it. Another few weeks later and the car is finally done. Go check and it looks good but the price seemed expensive for what was asked to do. Have them break it down and im then told the full bumper wasn't painted just spot painted. Meaning they painted a four foot section of it and left whatever other previous imperfections. Not much of a problem but the price still didn't seem to fit. Anyways car gets paid for after talking to 5 diffrent people total during the fully repair process of the car. Everytime a new person came in, the amount of work seemed to decrease but the price seemed to continue going up.After a while with the car I am seeing a bunch of random overspray on my car on the windows, t-tops, windshield and even rubber trim after they said they taped and covered the car off with plastic. Still have no idea if the entire hood was painted or not. I'm sure it wasn't because I can look under then hood and instead of being clean and freshly painted I can still see my old oil spots from when my power steering pump was leaking. They did try to clean it but didn't get everything.Long story short, car looks good, talked to toom many people without getting a fully detailed explanation of what will be done and the price was expensive.Services: Painting
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October 2023 by Brandon D.
BASED ON FIRST HAND EXPERIENCEI backed into an employees vehicle. He said if I did not want to claim it on my insurance that I could pay to have the vehicle fixed between us. I decided to go that rout to avoid any delay in getting the vehicle fixed so he could be back on the road. Even though this shop was almost double any quote I received, I decided to go with them because they promised more than the other shops wanted to do with the car since it was an older vehicle (2002 trans am). They promised the vehicle would be done within the week and ended up holding it for over 5 weeks. Then, when I went to pick up the vehicle, they made me aware that they had only painted a portion of the hood and a portion of the bumper. After I had been promised the entire hood and the entire bumper would be painted and that there wasn't a way to only paint a portion because it would not match existing paint. They repeated the phrase "partial base and full clear" about 100 times. Meaning they only painted a portion and clear coated the entire hood and bumper. I then told them of what I was expecting and what I was promised and they all turned around on me and said I was a "liar" and that "all calls are recorded". I told them to look at their cameras and pull the calls because most of the conversations were made in the lobby since I was forced to call them for updates. I also want to add that this was a customer of mine and they opted to terminate our work relationship for reasons not expressed to me. All in all, this is a learning experience for myself and hopefully you all reading this post. There was not a descriptive estimate given, only a break down on materials and hours. I should have made sure to have a estimate with a description of work before leaving them with the car and with my money. I hope this helps anyone looking for a place to take their car.I would also like to note that this is what I paid for the repair of a tow hitch hitting the front of a vehicle at 1 mile per hour.
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October 2023 by Cheryl V.
SHADY!!!!!!!! My car was hit by a hit and run driver, driving for a company who's name and number where on the truck. Notified the owner, who wanted to handle the issue w/out going thru insurance. Ok, I get it. After a bunch of BS, I was asked to meet them here, to have my car looked at. I showed up(leaving work 2 hrs early). The woman who looked at my car, did a whole lot of talking, telling me how qualified she was. She said my car had previous damage, that the pegs were not replaced....blah blah....on an on. I told her, I have an appointment w Caliber Collision, so do not touch my car. We went inside. She sat on her computer looking for the missing pegs. She spoke to a co-worker in Spanish. She found out that there are no pegs. I mentioned to her not to take it personally, but this has not been a pleasant experience so far, so I don't want you to do anything to my car. I was referring to the hit and run driver and owner. She eventually hands me an estimate for $139.00. Oooops, her guy put by bumper back on while we were sitting inside. We walked outside, I repeated myself about the app. I have a Caliber. She and the VP from the hit and run business both said, I know what they'll say, "You need a new bumper". I asked the VP for his company insurance and he refused. Said he would pay the $139, but nothing else. That he had 5 guys who said it didn't happen. It did happen and the driver drove off after he was told, "hey, you hit my car". Sucks when you get 2 shady companies working together, to get out of doing the right thing. Caliber Collision was GREAT, they actually looked at my car and fixed the damage. AGAIN....Beshears did not get it right.....working for the hit and run company. SHADY SHADY SHADY
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September 2023 by Miguel J. Uribe
They are the best, no doubt. Jessica and all the staff are super, super professional.
