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November 2024 by Zain
I come here a lot because I use my bike so much. This place had helped multiple times fixing my bike .great customer service .? fast workers good prices . Well definitely recommend.
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November 2024 by Bogdan Petcu
Junior was awesome to work with thank uou
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October 2024 by Carlos Resendiz
Excellent service, very friendly with a good attitude
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October 2024 by Blove G.
Nice staff, very knowledgeable, and great inventory!
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October 2024 by Tiara Boysen
Excellent help in buying an E-Bike. Jarod showed my husband and I all kinds of styles. And within a half hour we had an awesome E Bike, helmet, water bottle, holder and lights packed in my Tesla! So now I am free as a bird to go on the Trinity Trail and enjoy all the nature and have the wind blow through my hair. Thank you for trying many different ways to place it in my car. Life has just gotten better. Purchased it at 3:00 and maiden voyage at 7:30. It is Everything that Jarod said it would be. Makes cycling fun! Thank you so very much. Tiara
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October 2024 by Mario Jasso
I can't say enough about Trek Bicycle Shop in Hurst, Texas! The staff is always attentive, informative, and helpful, consistently making better recommendations for my biking needs. I never feel like I overpay, and the service is top-notch. Jr, in particular, is super cool and great to talk bike stuff with. Highly recommend this shop and their amazing team! - Mario Jasso
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October 2024 by Julian “Stilly” Castillo
Quotes one week to service our bike, despite the 24 hr polocy. Not given a lpaner per the 24 hr policy. Then when we went back one week later, they said they couldnt work on the bikes because of a manufacturing defect.
Very misinformative, and our bikes were returned to us IN WORSE SHAPE then when we took them for service. STAY FAR FAR AWAY!
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October 2024 by mike ike
AVOID THIS LOCATION, Worst customer service, HE TOOK CARE OF CUSTOMERS OF HIS OWN SKIN TONE, im standing there waiting, the white/caucasian guy with black beard, doesn't greet or acknowledge, just cause you are not his skin tone he doesn't care to show respect to you that u exist there...WORST WORST CUSTOMER SERVICE. IF YOU DONT BELIEVE ME, SEE IT FOR YOURSELF. The guy with red beard and glasses was the only nicest one to acknowledge and help.
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October 2024 by David
Great service support for my Specialized Tarmac Pro.
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October 2024 by John Reed
Service is always informative, helpful and cheerful
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October 2024 by Mark DuBose
Great (and interesting) experience overall. I ordered a bike stand after hours on their website. It was the best price I could find anywhere online or brick and mortar (beat everyone else by close to 50%). Charlie called right when they opened the following day to let me know the item was prepped and ready to be picked up. I was greeted right when I arrived and was in and out with no issues until.... I opened my door to load the stand and the wind caught my door and sent it into the car parked next to me. There was a small scuff on the other car door and I felt horrible so I went in to see if I could find the owner to give my info. Turned out, It was actually Charlie's car. He was really cool about the whole thing and told me not to worry about it. I'm hoping it buffed out - wish I had my buffer there to try myself. I still feel bad about it, but what a cool thing for Charlie to do. I'll be back to this location even though it was kind of a haul to get to from Flower Mound.
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October 2024 by Nathan Rice
Incredible customer service. I had an issue getting set up on the right sized bike. The staff and the manager Jared went above and beyond to get me set up correctly. I appreciate you all so much! That's how you make a lifetime customer!
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September 2024 by G C
Customer service sucks here. The Arlington store is much better, though it is not an outlet.
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September 2024 by Loren D. J. Baxter
Great shop. Good people. Bring your patience when they are busy. They are helping folks as quickly as they can.
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September 2024 by Roy Kisner
Staff was knowledgeable and very friendly! Nikki was very helpful. She went out of her way to help me and Big Red. Yes I named my bike Big Red! Thanks Nikki!
