-
February 2024 by Phone N.
Decent selection, service consistently poor, even downright rude at times. My husband shops there sometimes , but I will no longer be spending my money in their establishment.
-
January 2024 by Rigo M.
Since I've started wearing boots this has been my third trip to this location. Service and easy of help for boots, belts, clothing and other accessories has always been great. People that work here are very helpful and friendly which is a big plus in my book. They have the best wide selection on name brand western wear that you could possibly want and a very large selection of well made boots. This is for sure my favorite place to go for all my western wear needs.
-
December 2023 by Sean O.
my wife and I were able to find what we needed very easily so product-wise, we are very happy there. I take umbridge with the cashier who refused to speak to my wife. she was buying gifts for her side of the family so she was paying. she handed the card to the cashier and he kept saying "sir" and looking directly at me. very sexist and/or stupid
-
November 2023 by Gordon M.
This is the worst western store I've ever visited. They refused to honor the $24.99 price, clearly advertised on the sales rack. I selected 2 shirts off this rack to purchase. They may have an argument if it were only a single occurrence, but 2 shirts? That's not a coincidence. Just poor poor service & management. I will never visit this store again. Buyers beware.
-
November 2023 by Les G.
What a great store. Take your time, relax, and try on well-made, top brand, gorgeous boots! They carry a wide variety of name brands (including Lucchese!!) They also have a nice variety of western wear and hats. Employees are friendly and eager to help. The store is clean and the inventory is well laid out. If you join their mailing list family, you'll receive 10% off! Now that's a great value!
-
July 2023 by Jeremy Martin
I needed some replacement laces for y work boots and knew Cavender's would provide. You cannot help but love the leather smell when you walk in. This is a great spot for boots and western wear. The best in the area.
-
May 2023 by Marcus Sauble
This was my first time in Cavender's and first time buying boots. Rick was incredibly helpful and gave me great input on how to find the perfect pair. He knowledgeably assisted me with finding what I needed, all with a great attitude toward the new guy. Thanks for a great first (and certainly not last) experience, Cavender's!
-
May 2023 by Joana B
Gilbert has been so helpful in finding the right boots, hats and clothes that I need for work at the Cowtown Coliseum. I would highly recommend him.
-
April 2023 by Trevor Leeder
Cavender's is in the same as most if not every retailer out there, and they are under staffed. The staff that they do are not that knowledgeable about the products that they have. So if you know what you want, then this is the place to go.
-
April 2023 by Tony Cuevas
It was the best boot shopping experience went an hour before closing Austin did great with givingbme options and a wiser gentleman that had me getting a new pair also was great all the Team members were great also.
-
April 2023 by Larry Cole
Great selection and helpful staff. Need to expand the hat bar/area. Too crowded with even 4 or 5 shoppers. ?
-
April 2023 by Karina Torres
Such a bad experience. I will make sure to never return.If you're Hispanic and come here, you will be treated unfairly, just know that. The girls are rude and nasty. They greeted everyone else with a smile but said absolutely not one word to me when I bought my items. It's absolutely disgusting how someone can make another person feel so out of place for the color of their skin or the way theyre dressed. (I was shopping for a birthday gift)I'm sorry to anyone who has gone to Cavenders (especially- Hurst location) and has gotten the racist vibes. Customer service goes along way, but what goes around comes around and I hope their employees do better.
-
March 2023 by Julie L.
Visited this afternoon and the women's side looked like one big garage sale. No organization at all. I even saw a shirt hung up inside out. The store was super slow, 4 vehicles outside. Employees standing around talking. Not one employee acknowledged me. Not the person at the front desk. Not the girl restocking some jeans right beside me. Not the 2 employees talking by the boots. Not the group of 5 men huddled up in conversation near the front as I left. Even if I found something I liked, I wouldn't purchase it because of the horrible customer service.
-
March 2023 by Lance Mosley
Good serviceHad a pair of kids boots that were coming apart after just a few wears. Manager allowed me to exchange and recommended a different style to avoid the issue. All my kids and wife have shoes from here in the last six months
-
March 2023 by Monica Self
Love the sales Associates..very hip and willing to help you whatever your style is. Best assortment of boots for everyone in your family. Only draw back for me is I have to order on their Web Site since I wear a size 25. But got to have my MC Jeans !! Must have 20 + pairs and Cavenders has the latest styles around. Go check them out and scoot your boots ? while looking for the perfect outfits, boots, rhinestone belts for you ladies and gorgeous jewelry ? to top everything off !Ladies, you're NEVER TOO OLD TO SPARKLE ❇ and SHINE . AND IF YOU ASK ME IF YOU HAVE TOO MUCH BLING GOING ON...WELL I'LL JUST TELL YA .....THROW SOME MORE ON AND GO KNOCK EM' OUT !! REMEMBER....DIAMONDS ARE NEVER DULL DARLIN'S
