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October 2024 by Ricardo Cadean
Shout out to Erica for saving my ass I had gotten a new phone and it doesn’t have a SIM card only ESIM and she was able to get all my info onto my new phone THANK YOU ERICA GOD BLESS YOU ?
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October 2024 by Dewitt Hawkman
We had a wonderful experience with Erica and Krystal and they were very helpful adding my wife’s phone to my account!
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September 2024 by Socorro Morales
Every time i go in into this cricket manager is always sleeping ! You can hear her snoring ! The other girls are always helpful , Do better cricket !
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September 2024 by Maria Tim
Thank you Crystal and associates for providing my husband and i with an excellent service. Never missed a detail . I absolutely recommend you come in. Crystal and associates were very professional and their attitudes were just 5star.
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September 2024 by Sharon Faucett
Paula was super friendly, I'll be coming back soon.
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August 2024 by Sandra Herrera
Friendly staff .cassandra was great will be coming back again todo add a line.
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August 2024 by Angel Garza
Casandra is an excellent sales person takes the time to actually get to know the customers need !
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August 2024 by Edgar Andrade
Excellent customer service provided by Casandra I was having issues with my phone and she was so patient and gladly helped resolve the issue ! I will recommend to others!
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August 2024 by Josue Monroy
Friendly staff , clean store :)
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August 2024 by Dwayne
Ladies were great ! Store was clean like always ! Cassandra took care of me she was awesome.
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August 2024 by Cass Brewer
The store manager was AMAZING, she was extremely helpful, very polite and informative of the services, she completed my transfer process with no hassle, I have recommended her store to other friends as well because great environment, great staff overall, they were all super friendly and informative. GREAT job guys!
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July 2024 by Brian
Not only is Cricket Customer Care a joke, but so are the employees that work at this location. I’ve been a customer for over 13 years with 2 lines. I had my wife go in this location to add another line. Huge mistake. I wanted a number for my business, they auto generated a number I didn’t like and was told. “You can’t pick a number, it’s auto generated “
So I called customer service after I left and the guy on the phone turned off my number I just got and told me to get another one. Really? I just paid for that line I didn’t even use. The Manager said. No refunds. I told her I just got off the phone with a Cricket customer care and they said to come here and get a refund. She again said “no returns” even though YOU guys turned off my line that I didn’t use at all!! I lost $58 because you crooked, I mean, Cricket people!
I left and went to T-Mobile! I now have 5 lines at T-Mobile and they treat me like gold!
You should be ashamed of yourself to let a great paying customer for years just leave because of your company and of your companies so called “employees “
I wouldn’t even want them making me a cheeseburger from McDonald’s.
Congratulations on losing a customer that has been with you for many, many years.
Cricket should be called crooked.
T-Mobile gave me every, and any option I wanted. I picked my own number too.
Stay away from this place at all costs.
Horrible!!! And thanks for stealing my money!!!!
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September 2023 by R R
Went in to inquire about upgrading a Cricket phone. Big mistake. So the sales guy tells me that they sell no phone under $100, yet we were looking at a phone that said $69 original price (on the display table). I ask him who the manufacturer of that phone is, such as Samsung, LG, etc. He says that Cricket has their own phones, like AT&T is also doing, he adds. I look down at the phone description label on the table that clearly shows TCL as the manufacturer for the phone we're referring to. He said some other things that were equally confusing. I left the store feeling like another service or maybe a different Cricket store would provide better service. Won't go back there.
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September 2023 by Jennifer
According to the hours on the door, they are supposed to be open until 7pm. We showed up at 6:54 (terrible timing, but it was the soonest we could get there and we knew exactly what we wanted) and the door was locked and employees gone, however the open sign was still on.
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April 2023 by Cristabel Carranza
(Translated by Google) Excellent attention from Rayan 100% I highly recommend the store. Thank you for your patience Rayan.(Original)Excelente atención por parte de Rayan 100% recomiendo mucho la tienda .gracias por tu paciencia Rayan .
