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December 2023 by ROSEMARY PINA
If I could leave no stars I would WE WAITED OVER 30 minutes for them to tell me the couldn’t find the shoe she had just just brought me to try on and then WENT TO LAUGH AND SAY SORRY THEY WERE HIGH I WAS LIVID !!!! Just bought my daughters shoes and left just sad that humans don’t take there jobs seriously!!!! I TOLD THE MANAGER HE JUST IGNORED ME AS I PAIDED JUST SAD CASE OF MANAGEMENT!!!!!! Thank you for your poor custom service!!!!
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December 2023 by AJ
Disrespectful employees I will never come back to this location ever. The woman named Tasha with glass has no customer service principles whatsoever. I was just returning an online shoe order that was too small and she had an attitude told me to take my shoes back to Grapevine Mills to complete my return which was another 35 minute drive to do a simple return. I feel sorry for Finish Line for having an employee like her representing your company
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November 2023 by Alvin Webb
I came to the store to pick up shoes that was ordered by Jordan. The tracking by FedEx said it was delivered and some lady named Tasha tells me it says home delivery as if I placed the order. I asked the associate Jordan to order the shoes and have them shipped to their location vs my home address. I figured it would be better for me. The level of customer service Jordan and Tasha displayed today was trash.
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July 2023 by Stella Thompson
Overall 4/10 experience. The shoes and store were nice and had many options, however the customer service was poor. I wasn't helped for at least 10 minutes and it wasn't busy at all...Seemed as if the guys were in the back just chatting as I was waiting for assistance. One of the guys was on a video chat call and I had to get his attention for help. I still made my purchase so I'm greatful for that but teach these young workers a bit more decency!
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July 2023 by Logan Lucas
Very professional & helpful. Quinn & Jordan we’re very helpful
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May 2023 by Lattie Allen
The staff was very helpful, the music was fun to listen to while shopping, and the selection was decent.
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January 2023 by Viri Martinez
It was two days before Christmas, you guys were ridiculously busy, and Xavier was SO KIND SO PATIENT SO HELPFUL, he was on his BREAK! The man was on break and he still helped a line full of folks, expediting the checkout process and hunting every customers shoe down and fulfilling every single request! I was so impressed and I truly needed that type of detailed work ethic specifically that day. Thank you to Xavier and the whole finish line team!! I love this place!! I just went back today and once again Xavier helped me find my boyfriends size thirteen shoe!!!
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September 2022 by Joana S.
My husband and I went to go buy myself some Vapor Max, him some 13's and my stepson some forces. The staff was great. They were all very helpful and answered all our questions. The store was well organized and clean. Drove all the way from Plano and will be coming back! Thanks guys!
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September 2022 by A Google User
Variety of shoes at a reasonable price!
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September 2022 by Denisse Villarreal
My all my sons clothes there always good prices for quality clothes, shipping is always on time
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June 2022 by Terence Joseph
Pretty clean place and helpful staff, but they might want to consider hiring more people for the peak hours. Other than that, awesome place to shop.
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June 2022 by Joyce M
I went here to try and buy shoes for my two sons. He actually found a shoe that he liked, but this guy ( black tall) was hovering on us and telling us not to squeeze the shoes because we haven't bought it. Also he was making remarks when my other son was trying to look for shoes. Very rude and condescending.
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March 2022 by Reginald Keith X
Love the deals they have especially in their website!!!!
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March 2022 by Danesha Potter
Finishline at Northeast mall employees are always on point. I especially would like to call out Johnny and Jamie!! These two are the true definition of getting the job done! Without reading the question, I scored Jamie poorly and I feel awful, so I wanted to complete this review online, to express my sincere apologies for my mistake. She is awesome. I’ve completed several transactions with her on different occasions and she has been nothing but nice to myself and others. Thanks Dee
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January 2022 by TONIQUA JOHNSON
The store manager heavy short spanish male at this location is horrible, he’s nonchalant and rude. I believe his name is Joe. I’ve gone there twice to return shoes and each time their is an issue. Today I when in to return a pair of shoes that were a Christmas gift with a gift receipt, they didn’t have anything I like worth $150 nor did I like the shoes that were purchased for me. I requested a gift card to purchase something of my likely on the website were there is more of a variety in selection. I was told I could only exchange, they could order shoes in correct size, or take shoes back to store they were purchased at. I don’t understand why I couldn’t get a gift card when I came in the store with the gift receipt. I called corporate and when corporate called the store all of a sudden they don’t have any gift cards at the moment…that wasn’t even advised to me, complete lies! I’m a very loyal customer to Finish Line but at this point I am done with this store. Footlocker and Champs would have never given this type of service.
