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March 2024 by Fetara Amos
Bought a wedding band for my husband here. I had to order and size the band but Ms. Jessica and the other staff made this process so quick and easy. Also the price was affordable too, especially considering the fact upgrading is always available for his band. Thanks Helzberg
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March 2024 by Terrance Freeman
Helzberg Diamond is the place to go. Good people and honest. Gency, Thelma & the rest of the team are awesome. You will be taken care of.
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March 2024 by Madison Bennett
$2,000 on a low quality ring . Then when came in to ask about how to fix it I get treated like I’m stupid
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March 2024 by gsri gop
Helzberg diamond robbed me 11,000$ thousand dollars.I came to know that they suddenly doubled my payment through cominety bank.I had setup 2400$ per year payment so that i can be completely paid off.Asked to them not to double debt. Based on their recommendation I had setup the online auto payment so that I can pay it fully. So I dont know what happened they told me now your payment is doubled. Never missed any payment from 5 years.But the lady was sarcastic and told they will never remove it.Inspite of paying 2400 every year, I had to pay tripple amount with 40% interest. Crooks!
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February 2024 by Luis Cisneros
Anytime I’m shopping for jewelry I will come in and ask for Felicity. She is extremely knowledgeable and made me feel comfortable with my purchase. I came in full of nerves and she made the whole experience something to remember. I wasn’t even the slightest bit nervous when I walked out of there. I know she use to work for a competitor good job stealing her over guys. I’ll be back for her.
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January 2024 by Kay Schweyher
Wonderful will be back.
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January 2024 by Estevan Garcia
Amazing service
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December 2023 by Michelle McCall
There was an incredible after-Thanksgiving sale! The sales associate was not pushy when I asked to see it and went out of her way to locate all items in that particular sale. She explained that this was a one-day special and let me know what the holiday price will be starting Saturday.
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December 2023 by Eva Johansen
Loved this place! Joseph helped me find the perfect ring for my fiancée, was mindful of price, yet valued style. Very polite and kind. Best spot for a welcoming environment in the scary journey that is engagement!
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December 2023 by Ray Mexquitic
Thelma and Felicity were great! One of my best experiences at a jewelry store for! Will be coming back again! Thank you
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November 2023 by Chandler and Kirsten
Jessica has been extremely helpful when my husband and I came in to check our ring sizes due to another jeweler sizing us incorrectly multiple times. She was kind, helpful, and attentive both times we came to the store. Will absolutely come back to purchase our jewelry here based on customer service and their displays. Thanks Jessica!
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November 2023 by Kim Costa
My son was shopping an engagement ring so I called to speak with Lorie McCauley. An engagement ring is a highly emotional and rather expensive undertaking. She was EXTREMELY polite, professional and knowledgeable. Lorie calmed our concerns and walked us through the process. The ring is beautiful. My son is very happy with his purchase and I am satisfied that we bought with knowledge and confidence.
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October 2023 by Texas Pyro
Grace, Thelma and Jessica are fantastic!!! They assisted me with purchasing a ring for my wife that I had found online. It was at another store and they were going to have it shipped over. The great thing about it was they did this all while my wife was in the store with me. They helped me keep her distracted and conduct the transaction without her being aware of what was going on. They also did this with no warning and were so very smooth about it. My wife had no idea what happened. These ladies deserve your sale so ask for them when you go in.
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September 2023 by Rosalinda Sisneros
Great experience at Helzberg of Hurst Grace and Thelma worked with me on my trade in , when they explained to me on how they would hold my original ring in case I changed my mind I was sold. Thankyou lady's for a wonderful experience.
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August 2023 by James Stell
Jessica D. Ross, Thelma were awesome and they helped me to pick put some of their best jewelry. I truly appreciate their professionalism THEY deserve any extra benefits Helzeberg can offer, bonuses, raise, vacation. They truly represent your company in such a phenomenal way. I AM A MORE THAN SATISFIED CUSTOMER!!!
