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October 2024 by Savon J
I’m only giving two stars cause I liked Jasmine everybody else terrible the room was clean I will say that however double charging my card was lame! Giving me overdraft fees on my card for charging me twice for the same room. Breakfast was the worst are we at the Hilton or the Super 8? When I asked overnight staff why he was charging my card cause I already paid he looked at me like I was dumb and said some smart remark now it’s been seven days and I still ain’t got my money back? Which shouldn’t be taken in the first place but I was wrong for asking the question to begin with? Alright then… Management was just not available all weekend. Finally got in touch with her seven days later. Yeah won’t be back ever first impression are everything first and last time at a Hilton… oh and I’m still waiting on my refund as I type this review
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October 2024 by Daniela R
We enjoyed our stay at the hotel. The location was convenient, and the staff was nice and helpful. Initially, we booked a ‘Loft style’ room, but it felt a bit odd for our needs. However, the front desk staff were accommodating and promptly moved us to a regular room, which was much more comfortable. ☺️
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October 2024 by Alice Shelley
It was mine and my boyfriends anniversary yesterday and for my present he wanted to take me here cause I have bleeding on my knee and he hurt his back so he thought 24 HR access to their hot tub would be perfect for us. He called to confirm the 24 HR access to their hot tub which they confirmed. Rooms seems reasonable online $126 we get there only to be told it would be $220 and they don't accept cash. When asked why so much higher they said because we didn't book online well no we had cash. So we leave to go put the cash on a prepaid card get back and tried to reserve the lower price online only to be told that the room online was no longer available even though online said they had 6 left. Reluctant we pay and once again my boyfriend mentioned the hot tub yes it's 24 hrs. Well we go to the hot tub only to find out it's broke so manager on duty kept telling us 30 mins it will be fixed. Yes it was still broke at check out. Front desk was completely rude and dead set on not hearing anything we had to say. I think they should have comped us a room for another night or given us a refund or better yet told us the hot tub was broke. Won't get my business ever again.
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October 2024 by Jason Brown
The room was very spacious and had two bathrooms. The staff was very nice and helpful. Good location about 20 min from the AT & T stadium. Definitely a good stay!
Rooms: Nice and spacious
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October 2024 by Yuri Grozenok
Great location and the team is excellent.
Geoffrey is outstanding and made my day.
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September 2024 by George Jamison. USCG Chief Retired
The only problem we needed to extend our stay for another day, due to a death in the family. We could not do it at the desk. You have to go online to reservations and then it's hit or miss. You may are you may not get to keep the room you're in. And if it's crowded enough you won't even get a room at all. That's a far cry from the Hilton Inns I used to travel all the time too. Once you take everything away from the front desk you might as well be dealing with a robot. Thank you
Rooms: Luxury without having to have unnecessary compartments. Wonderful showers exceptionally spotless
Nearby activities: Nightlife across the street and around the corner older neighborhood with a lot of character.
Food and drinks: The bar small but exceptionally well stocked add an expert bartender and there's not much more to say except fill her up again. Prices are exceptionally well. The food here is more along the line of a small restaurant. The menu is small but adequate
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September 2024 by Dolly Smith
Love love love this place I never stay anywhere else but Hilton garden inn no matter where I go or I don't go there?
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August 2024 by Bruce Caldwell
Nice place
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August 2024 by N Salt
Do yourself a favor and book this hotel if you will be in the area! The hotel was very clean with updated decor. Staff was welcoming, friendly and helpful. Beds were super comfy. Adding breakfast to your stay when you book is a plus. Breakfast staff was great as well. Would have liked to see a turkey bacon or sausage option on the menu, but other than that everything was great! Will definitely be staying here next time I am in Dallas.
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July 2024 by Lorena Smith
I booked two connected rooms for my daughter's 12th birthday sleepover. The staff, the pool, the hot tub, the cleanliness, the breakfast.... everything was perfect. It's a very pretty hotel. The only thing I wasn't a fan of is that there was no way to keep the connecting doors open, and if they closed, you were locked out from the other side. A couple of door stops would be awesome for those connected rooms. Overall, it's a beautiful hotel, with super decent prices. The pool being 24 hours was our main selling point, but our favorite part was the beds-- my sister woke up and said "that was the best night's sleep I've had in a lonnnng time." We also came on a Monday, and I feel like we had the hotel to ourselves-- saw MAYBE six other guests. We definitely plan to come back! Also, the coffee at breakfast? Best, BEST hotel coffee I've ever had. Hands down.
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July 2024 by MJ “GringaRoja”
Way TOO much next-door & hall noise. Left elevator will close on people-beware! Breakfast was just ok. Staff is friendly. Place needs some maintenance. Someone dumped their car ashtray in the parking garage & it was not cleaned up during the 4 days we were there. Pic is of the chip in the enamel on our shower floor.
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June 2024 by ephraim scott
Everything awesome from start to finish
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June 2024 by Ryanne Comerford
Hotel was good. I will never understand why hotels do not all include breakfast, considering cost.
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June 2024 by Steven Elich
Great room and service!!
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June 2024 by Shannon Felder
I will start out by telling you about are Host Jasmine, she was wry prompt, professional, and even went the extra mile by communicating via text. Upon check in which was 1.5 hrs earlier than usual she was able accommodate us. She is a wonderful person!!! Perfect Customer Service!!!The Hotel has its own garage that will take you to every floor, it’s in the back it he building ( not the one you drive in to check in). It was great to be able to drive up to the floor we were on. The pool was open and clean, a little too much chlorine for me but better than not at all!!! The rooms were clean and neat. The bed was perfect in the king room. I really liked the security controls to get to the room floors. No card no access. The Breakfast was excellent!!! You can have the buffet breakfast and/or have the great ladies cook you something. It was definitely worth it, both ways. I want to send out a special thanks two the two ladies that made my sunny side up eggs in the morning. The bacon was thick and great flavor! The mixed fruits were very sweet and juicy. Cold juice apple, orange, cranberry. Yogurt, breads, cereals, breakfast potatoes, sausage patties, bacon, scrambled eggs were just part of the breakfast. Wonderful!! We had a great time and will definitely recommend staying at this hotel when you want a good safe comfortable nights sleep or just want to get away from the normal and want to relax. So do yourself the favor and stay at this hotel when your around.
Rooms: Clean, comfortable and quiet!!!
Nearby activities: Great Mexican restaurant two blocks away.
Safety: No card no access !!!
Food and drinks: Great happy hour!!!?????
Noteworthy details: 24 hr swimming indoor swimming pool, no card no access, BREAKFAST, SERVICE !!!
