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October 2023 by Rachelle Freeman
Went in there yesterday 10/12 around 10:30a looking for some Ugg boots. The person behind the counter was watching a video on her phone and didn’t acknowledge me. I had to walk to the counter for assistance. I needed a shoe size, she brought me a pair in a different color to try since the color I wanted was out. To make sure they fit. She didn’t offer to see if other stores had them, not impressed. Bought them somewhere else. She was nice when spoken to however.
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August 2023 by Ryan Williams
PYXIE AND NOVA WERE AMAZING! they were so helpful. i called this morning to have shoes held. Pyxie literally talked to me for 10+ minutes while she located the shoes i was looking for! she was so nice and personable. NOVA greeted me with a friendly smile, and knew exactly what i was there for! awesome employees and customer service. i will be back! hopefully by then they get a raise (;
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August 2023 by Adrian Aguirre
Jordan was very helpful today! I called to look for shoes and she took the time to look at her inventory plus shipment boxes….
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October 2022 by starr holton
A person name jay, helped me and my sister today. The customer service was exceptional. Jay went to get multiple pairs of shoes, while we were clearing unsure of what we wanted. Jay was nice, patient, and helpful. Thank you for your exceptional service today jay.
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September 2022 by Evin Fahey
I ordered 6 pairs of shoes for my girls. I received 1 pair. Customer service put me through the run around for weeks and then said they would not do anything. No refund or reshipment. Never shopping here again.
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September 2022 by Diniecia Woodard
Great store
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August 2022 by Samantha Galaz
Conveniently bought a pair of Converse and some Van's! Forgot the gentleman's name who helped me but he was so patient and helpful! Thank you!
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January 2022 by syed mansoor
Very disappointed with experience at this store. I bought shoes for my kid last Sunday from Mall of America in MN. The employee at the store told me to keep the receipt if you like to return or exchange so I didn't keep the box as I had limited space on my carry on. My son tried the shoes and didn't like it so I went to Hurst location and asked store manger that I like to exchange the shoes. His first response was sorry but we don't return the shoes without the box and continue to clarify that we need box to scan the item. I showed him the receipt and said you can scan the receipt. Plus it doesn't state anywhere on the receipt that you have to keep the box or no return without the box. After store manager failed to show that receipt doesn't say anything about the box than he start looking at the shoe very closely and claimed these shoes are woren and receipt clearly said no return if shoe are worn. How many times people come to store and try the shoe on and get the soul dirty sometimes. The manager was very rude and needs better training politly deal with customers
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December 2021 by Rach
I appreciate the service provided today buy a young man. Nice to know younger generation are still chivalrous and helpful:)Details:went in to find correct shoe size for a separate online order -the salesman in him offered to locate and order the pair for me which kudos but I already knew they were sold out..Even though there would be no commission helping me he still did, engaged with me, and was nice enough to lace up a pair so I could confirm the fitThanks dude.
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September 2021 by Latasha Jones
Not friendly customer service
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May 2021 by H H.
I walked in with questions actually looking to buy something. The girl literally just stood there and didn't offer an ounce of help. It was really uncomfortable so I just left. Would much rather take my business elsewhere where I don't feel like an inconvenience.
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July 2019 by Massiel Acosta Rodríguez
(Translated by Google) Very good.(Original)Muy bueno.
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June 2019 by Tanjar McIntyre
Excellent shoe selection
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May 2019 by James Tucker
The girl that helped me was super cool and sweet.
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March 2019 by Shamela Clark
I always shop at Journeys. I always walk the whole mall but still end up making my purchase from Journeys. BETH at this location is great and professional.